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Beck & Masten Buick GMC North
Houston, TX
867 Reviews
Beck and Masten Buick GMC North has been the #1 GMC Dealer In Texas for the last ten years in a row. We are currently the #1 GMC Dealer in America for 21 years! This is in no small part due to our high level of personal and honest customer treatment, enormous selection and value pricing commitment. You owe it to yourself to give Beck and Masten the opportunity to earn your business and your respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 867 reviews
October 09, 2018
Considerate The service team is kind, considerate and helpful. They are informative and if there are concerns they are willing to do what it takes to bring able t The service team is kind, considerate and helpful. They are informative and if there are concerns they are willing to do what it takes to bring able the most positive results. More
by Angie
Employees Worked With
Vennie Trevino
September 13, 2018
Oil change I needed an oil changed. I also locked my keys while dropping off vehicle. Joe took care of the situation for me. Keys were ready for me along with oi I needed an oil changed. I also locked my keys while dropping off vehicle. Joe took care of the situation for me. Keys were ready for me along with oil change. More
by J22rod
Employees Worked With
Joe Pierce
September 12, 2018
Joe Pierce, GM This has been one of the most infuriating car buying experiences. I have been calling since the beginning of August because they sent me the wrong reg This has been one of the most infuriating car buying experiences. I have been calling since the beginning of August because they sent me the wrong registration sticker. My paper plates expired August 15. I just called for the 20th time and asked to speak to the GM. They transferred me to Joe Pierce and he was quite literally the biggest jerk I have ever talked to. I explained what has been going on and his EXACT words were "Ha. Well ma'am did they tell you to go jump in a lake or are maybe you just being impatient." I told him I wasn't being impatient considering the fact that my paper plates are a month expired. He then tried to tell me there's no such thing as registration stickers anymore. Beck & Masten, is this how you want your managers speaking to customers? Joe, who taught you to speak to women like that? More
by britt.brown49
Employees Worked With
Joe Pierce
September 11, 2018
Excellent customer service Best service at Beck&masten Lee always there for me he is taking care of me and he always working with customers I even heard him on the phone to ple Best service at Beck&masten Lee always there for me he is taking care of me and he always working with customers I even heard him on the phone to please and take care of them and Vinne his manager as well More
by Mikesharaf1
Employees Worked With
Lee Velazquez
September 04, 2018
Services on my truck The services was really great and on time I scheduled my apartment at 4.07 pm and it was done by 5.58.pm and the services department schedule me The services was really great and on time I scheduled my apartment at 4.07 pm and it was done by 5.58.pm and the services department schedule me a detailed after my truck come out of services all with in and hour. Thanks Mr DILLION Hitz great work More
by Donnie123
Employees Worked With
DILLION Hitz
August 31, 2018
Awesome!! Great location for purchasing or servicing your vehicle! Very friendly and professional staff! Special thanks to Evie Quinones for the great customer Great location for purchasing or servicing your vehicle! Very friendly and professional staff! Special thanks to Evie Quinones for the great customer service! I would definitely recommend this location to family and friends. More
by JoseC2018
Employees Worked With
Evie Quinones
August 30, 2018
Best Car Buying Experience!!! I have purchased 10+ cars from a dealership in the past, whether for myself or family members. I have never been more comfortable with my salesman tha I have purchased 10+ cars from a dealership in the past, whether for myself or family members. I have never been more comfortable with my salesman than I was with William Pendergraff!!! He was not pushy, but attentive! I didn’t feel like he was trying to convince me to buy my car, but rather giving me all the information to decide whether or not it was the right car for me!! He showed me the cars that gave me the options I wanted, and asked for! My experience at Beck and Master was worth driving from San Antonio to Houston for!!! And most importantly I got a great deal $ and the finance department made it easy too!!! Thank you William, I am loving my Denali!!! See ya next time!!! More
by Amber C
Employees Worked With
William Pendergraff, Victor Gomez
August 30, 2018
Fantastic Service. Brought our car in for oil change and tire rotation and had a few questions regarding the infotainment system. Everything was done professionally and Brought our car in for oil change and tire rotation and had a few questions regarding the infotainment system. Everything was done professionally and they even found a screw in a tire and that was fixed. This service was beyond our expectations and all was taken care of in a short period of time. Joe is a great service advisor. More
by Knight,c51
Employees Worked With
Joe Hughes
August 29, 2018
Oil Change Service Stopped in for an oil change and tire rotation. I didn’t have a scheduled appointment. I was given great service and an adequate timeframe. Stopped in for an oil change and tire rotation. I didn’t have a scheduled appointment. I was given great service and an adequate timeframe. More
by Tdecook
Employees Worked With
Evie Quinones
August 20, 2018
Good experience Friendly, well trained staff. A bit slow on the sales side but fastest document session ever! Overall one of my best car buying experiences. Maybe I’l Friendly, well trained staff. A bit slow on the sales side but fastest document session ever! Overall one of my best car buying experiences. Maybe I’ll buy a Buick next... More
by PM74
Employees Worked With
Shane Lewis, Angel Fernandez, Frank Usen
