Beck & Masten Buick GMC North

I love the professionalism and prompt work that Beck & Masten perform. Every visit I make is just what I came in for. Keep up the great service! Masten perform. Every visit I make is just what I came in for. Keep up the great service! More

John George’s was great to work with. Although we went to the dealership for a specific used vehicle, it needed up not working out for our specific needs, but ended up buying a new alter Although we went to the dealership for a specific used vehicle, it needed up not working out for our specific needs, but ended up buying a new alternative. Finance was great to work with as well and flexible in their offerings. More

Absolutely horrible experience. I was told my service would take less than 2 hours. I scheduled specifically for this past Saturday for a “certain tech” that was only available eve I was told my service would take less than 2 hours. I scheduled specifically for this past Saturday for a “certain tech” that was only available every other weekend. 7:15 appt time. I arrived at 7. Spoke with a “Justin” who has zero customer service skills and he explained that my vehicle would not be ready until the afternoon. I explained that Cameron and another young lady both explained that my service would take less than 2 hrs and that I was fine with waiting. Justin said that there were other cars that were a higher priority and I would need to take a Lyft home and come back later that afternoon. The Lyft smelled and I also get carsick. I take the 35min ride home only to be home long enough to finally get over the nauseous feeling and get a phone call that my car is ready. At 8:35? Hmmm. Seems that I COULD have waited there for my vehicle. As I was previously told. I asked the young lady that called to tell me my car was ready why was I told late afternoon and why was I sent home? She said there was a miscommunication. How?! “Justin” had the service paperwork?! Could he not have read it?! So she proceeds to order another Lyft. When she recites the address- it’s for a SC address. Are you really sending a Lyft for South Carolina? I proceed to tell her- no. It’s the address you JUST had me dropped off at. So I have ANOTHER 35min ride back to the dealership (again getting carsick) to pick up my vehicle that I could have already been in and doing the things I had scheduled. That I canceled due to “Justin” telling me my car wouldn’t be ready until late afternoon. The communication here is horrible. This is my second vehicle here and have had nothing but issues with both. I would never recommend this dealership. And of course- management never cares. More

I’ve always had a great experience. They communicate very well, but it does take a while to get your vehicle serviced. They communicate very well, but it does take a while to get your vehicle serviced. More

Great staff Oil change specials are great professional fast service they even had lunch for us fast service they even had lunch for us More

I have always had a great experience with the service department and the sales department. I have owned many vehicles from here. department and the sales department. I have owned many vehicles from here. More

My salesman Terrance Johnson made the sales process as easy and fast as i’ve ever experienced. He handled everything start to finish with true professionalism. easy and fast as i’ve ever experienced. He handled everything start to finish with true professionalism. More

Great working with Glen and Michelle! Returning customer for excellent service! 5 stars for them Returning customer for excellent service! 5 stars for them More

We saw and even communicated with several sales agents on the floor and was not offered any assistance until we took out upon ourselves to come inside and That's when Hector Rincon met with us at the door an the floor and was not offered any assistance until we took out upon ourselves to come inside and That's when Hector Rincon met with us at the door and made it a point to really welcome us. Had he not met with us, we would not have stayed at all. He was fantastic. Attentive, assuring, aware and lived up to his excellence award he displays. If you do go here, look for him. More

Estoy muy setisfecho i muy contento con mi nueva gmc sierra i con el servicio que me brindaron muchas gracias beck&masten sierra i con el servicio que me brindaron muchas gracias beck&masten More