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Beck & Masten Buick GMC North

Houston, TX

Overview
Employees
Reviews
Vehicles
4.2
1,078 Reviews
Beck and Masten Buick GMC North has been the #1 GMC Dealer In Texas for the last ten years in a row. We are currently the #1 GMC Dealer in America for 21 years! This is in no small part due to our high level of personal and honest customer treatment, enormous selection and value pricing commitment. You owe it to yourself to give Beck and Masten the opportunity to earn your business and your respect.
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11300 Farm to Market 1960 Rd W

Houston, TX

77065

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Showing 1,078 reviews

June 04, 2024

Incredible service and great personnel . Mustafa Maani was very helpful as well as Mr Guerra More

by eloy.montantes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mustafa Maani and Efren Guerra
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Jun 07, 2024 -

Beck & Masten Buick GMC North responded

Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out to us if there's anything more we can do!

June 04, 2024

Easy negotiation. Great sales person. Real pleasant experience second vehicle bought here and have had a great experience More

by Sav2276
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raul , Georgia Aplon
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Jun 07, 2024 -

Beck & Masten Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 02, 2024

Keander was nice but with an appointment 9 am not getting done till 1 pm is ridiculous this is every time for just a oil change More

by stubbycs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keander
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Jun 04, 2024 -

Beck & Masten Buick GMC North responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jun 05, 2024 -

Beck & Masten Buick GMC North responded

Thank you for sharing your feedback regarding your recent appointment experience. I apologize for the extended wait time you encountered, especially for a routine oil change appointment scheduled for 9 am. Your case serves as an important learning opportunity for us to address and improve our scheduling efficiency. Could you please contact me so we can discuss this matter further? Manny Escalon After Sales Director mescalon@group1auto.com

June 01, 2024

Good to work with. The sales person was knowledgeable and help me out with a good deal. More

by geraldroxane11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrance Johnson
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Jun 02, 2024 -

Beck & Masten Buick GMC North responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 31, 2024

Robert and Joe made our purchase process easy and got us a really good deal. I definitely will recommend this dealership. More

by samuelgarciagarcia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Wolf and Joe Nabbs
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Jun 02, 2024 -

Beck & Masten Buick GMC North responded

Hi, we're happy to hear you had such a positive experience with Robert and Joe! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

May 31, 2024

Itaty provided top notched service to me where my service expectations were met timely and with quality. I am pleased with the overall service received. More

by Higherdemand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Itaty
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Jun 02, 2024 -

Beck & Masten Buick GMC North responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

May 30, 2024

This was a pleasant, stress free experience. Hector Rincon provided excellent customer service and was very knowledgeable! More

by chanelsade.1226
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hector Rincon, Georgia Aplon, Georgia Aplon
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May 31, 2024 -

Beck & Masten Buick GMC North responded

Hello, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC North. We are always more than happy to assist you if anything else comes up. Take care!

May 30, 2024

I asked the Service Writer to put in writing explaining the warranty he told be verbally. That's all it took for him to go from friendly to awful. He had no shame in disrespecting me in front of his cowork More

by bbr1463
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
K. O.
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May 31, 2024 -

Beck & Masten Buick GMC North responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jun 05, 2024 -

Beck & Masten Buick GMC North responded

Thank you for bringing this to my attention. I apologize for the poor treatment you experienced when requesting written confirmation of your warranty. This behavior is unacceptable and should not have happened. I would like to address your concerns and ensure this doesn't happen again. Could you please contact me so we can discuss this further? I look forward to speaking with you. Georgia Aplon gaplon@Group1Auto.com

May 30, 2024

I appreciated the way Justine kept me informed about my vehicle. I liked that he sent me a text with a video of what else needed to be done to my vehicle and then as soon as my vehicle was ready I received More

by bobcatmom23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justine U
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May 31, 2024 -

Beck & Masten Buick GMC North responded

Hello, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC North. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 29, 2024

Extremely Professional from start to finish! Thanks to everyone involved! I love my Yukon Denali! More

by Lindy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
KT, Georgia Aplon, Georgia Aplon
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May 30, 2024 -

Beck & Masten Buick GMC North responded

Congratulations on your new Yukon Denali! We're thrilled to have delivered a professional sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

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