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Beck & Masten Buick GMC North
Houston, TX
867 Reviews
Beck and Masten Buick GMC North has been the #1 GMC Dealer In Texas for the last ten years in a row. We are currently the #1 GMC Dealer in America for 21 years! This is in no small part due to our high level of personal and honest customer treatment, enormous selection and value pricing commitment. You owe it to yourself to give Beck and Masten the opportunity to earn your business and your respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 867 reviews
March 14, 2022
Ronald Freeman has been helping me purchasing a Silverado truck. He was amazing to work with and really taking good care of customers, very responsive and resolving issues quickly. Great job! truck. He was amazing to work with and really taking good care of customers, very responsive and resolving issues quickly. Great job! More
by Xiaoxi Wu
Employees Worked With
Ronald Freeman
March 08, 2022
Found the 2020 GMC Denali I wanted, I made an appointment to test drive. I was told the vehicle would be on hold for me as I had an hour drive to the dealership. When arriving ahead of my appointment time to test drive. I was told the vehicle would be on hold for me as I had an hour drive to the dealership. When arriving ahead of my appointment time, I was told the vehicle had been sold. There was another vehicle, a F150 that I was originally interested in which they told me at the time of my call a deal was being drawn up. After test driving the Ford, I liked the vehicle and was going to buy. They want to haggle over my trade in. They wouldn't take my bank financing, talking some nonsense about a bank draft. I have excellent credit and wasn't going to let them do another enquiry. Kenny the pre-owned sales manager was nice at first, then was trying to manipulate numbers on the finance charges and my trade. This is absurd with a used vehicle. I asked repeatedly for my keys, since they obtained them to do the walk around of my trade in. I won't be back or referring anyone to them ever. More
by Echap1987
Employees Worked With
Kenny preowned sales manager
February 12, 2022
Worst experience ever. I found the exact 2021 Yukon I wanted. Submitted all information through their website to purchase the vehicle. Obviously they ran my credit. When I called to set up arrangements f wanted. Submitted all information through their website to purchase the vehicle. Obviously they ran my credit. When I called to set up arrangements for delivery they told me the price of the vehicle was wrong on the website and that the correct price was about $10,000 more than what the website said. The interest rate and term was wrong, they said they could not deliver the vehicle, even though the website said they would deliver to my address. I was charged $1,695 for delivery on the summary of total purchase price their website had broken down to show everything I was being charged for. So, needless to say we did not purchase the vehicle due to it being 8 hours away and $10,000 more. They dropped my credit score from a 797 to 700 and they refuse to take the hard inquiry off of my credit history even though every reason we bought the vehicle for was a lie and fraudulent. More
by Very upset customer
Employees Worked With
Andrew Martinez
February 07, 2022
Horrible service. Classic bait and switch. Online price is not the price once you go there. Save your time! They add fees to a security system even if you decline. Don't give them your business ! is not the price once you go there. Save your time! They add fees to a security system even if you decline. Don't give them your business ! More
by OKC3915
Employees Worked With
Georgia Aplon
November 02, 2021
Amazing place. I love doing business with these people. Great dealership. Great service department. Thanks team. Great dealership. Great service department. Thanks team. More
by Danna
Employees Worked With
Nichole Holzu, Kaleb Dee, The entire service team. Awesome group and thank you all.
