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Beck & Masten Buick GMC North

Houston, TX

Overview
Employees
Reviews
Vehicles
4.2
1,078 Reviews
Beck and Masten Buick GMC North has been the #1 GMC Dealer In Texas for the last ten years in a row. We are currently the #1 GMC Dealer in America for 21 years! This is in no small part due to our high level of personal and honest customer treatment, enormous selection and value pricing commitment. You owe it to yourself to give Beck and Masten the opportunity to earn your business and your respect.
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11300 Farm to Market 1960 Rd W

Houston, TX

77065

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Showing 1,077 reviews

July 23, 2024

Justin and Wesley in the service department are very caring and try really hard to get you taken care of in a timely manner. More

by Laura Arce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin, Wesley, in service dept
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Jul 24, 2024 -

Beck & Masten Buick GMC North responded

Hi Laura, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 19, 2024

Professional friendly and very time conscious for their customers - distance ia little far but worth it! More

by hawkinsinez1253
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Jul 20, 2024 -

Beck & Masten Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

July 17, 2024

Sales and manager is nice , help me to get better deal, will com back again More

by Shilu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgar, Georgia Aplon, Georgia Aplon
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Jul 17, 2024 -

Beck & Masten Buick GMC North responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

July 17, 2024

Forgot to reset oil life button, did not check tire pressure when they rotated tires and had to be reminded to wash car after all services were completed. More

by Cchaplain1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Georgia Aplon
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Jul 19, 2024 -

Beck & Masten Buick GMC North responded

Cchaplain1, Thank you for your feedback, and I apologize that our service fell short of your expectations. We deeply regret any inconvenience you may have encountered on your recent visit with us. Please, allow me the opportunity to make things right and regain your trust as a valued client. I have provided my email information; I look forward to hearing from you. Joe Pierce, General Manager josephpierce@Group1Auto.com

July 16, 2024

The service is great ,they follow thru with their commitment n make sure job is done right More

by kenni2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Camera haye
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Jul 17, 2024 -

Beck & Masten Buick GMC North responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

July 12, 2024

Love the people I love the atmosphere. I love the respect that everybody gave me as soon as I walk through the door Outstanding there was no pressure to buy this no pressure to buy that i More

by donaldnichols0301
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Atianyi, Georgia Aplon, Georgia Aplon
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Jul 13, 2024 -

Beck & Masten Buick GMC North responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

July 12, 2024

We were super impressed with Dai. She was very knowledgeable about the GMC Acadia we purchased. Stellar customer service. A very smooth transaction for sure, I’m sending all my family More

by ashton129
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dai
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Jul 13, 2024 -

Beck & Masten Buick GMC North responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 12, 2024

Large inventory made it possible to find exactly what I wanted. Everyone very professional, knowledgeable and helpful. More

by vinniwee
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mustafa Manning
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Jul 13, 2024 -

Beck & Masten Buick GMC North responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 06, 2024

Beck Masten handles all my Buick maintenance. I have been pleased with their service. Only problem is I am always seeing a different service to. More

by JW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
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Jul 10, 2024 -

Beck & Masten Buick GMC North responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at mescalon@Group1Auto.com. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Manuel Escalon, Service Director

July 06, 2024

Service center advisor not friendly at all. For a customer who comes in to get they vehicle service and which is expensive to maintain the vehicle. I just expect and better experience. More

by Darlink1126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one could tell me who was my service advisor
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Jul 10, 2024 -

Beck & Masten Buick GMC North responded

Thank you for bringing this to my attention. I apologize for the overall negative experience you had with us. I would like an opportunity to address your concerns and to earn your business, please contact me at dfuimaono@Group1Auto.com. I look forward to speaking with you. Deanna Fuimaono, Service Manager

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