Beck & Masten Buick GMC North

Great overall experience from sales to finance. I’m very happy with my vehicle and glad I went to Beck n Masten. I’m very happy with my vehicle and glad I went to Beck n Masten. More

Absolute joke of a service department. You only redeeming quality of this department is Ashley Martinez. She was not officially my service writer but she did check me in and out. She also You only redeeming quality of this department is Ashley Martinez. She was not officially my service writer but she did check me in and out. She also tried to remedy the lack of service I received from the technician Alex. I simply dropped off my truck for an oil change and tire rotation and at this point I’m unsure if the oil change even happened. Because the rotation definitely did not, it’s aparent that air wasn’t even put into all 4 tires. The valve stem covers were still the old/ cracked originals and the air pressure was as follows per tire. 34/30/31/32. I notified Ashley who apologized and had the tech take it back to correct. 10 min later she came in advising it didn’t happen since her and I couldn’t find tire lock. I had to refresh her memory that we did indeed find it when I dropped it off and it was in the open center console. She agreed I was correct. She left and came back again and advise that there were only 2 techs and they’d have to finish the repairs on other customers vehicles before they could get to mine. I’d like to point out that while sitting waiting for her to return the two customers in the lobby stated that they’d been there since 11 am and 1 pm. So I declined the service. Walked out to the truck to find the wheel lock sitting on the center console without the clear plastic bag it was in when I dropped it off. Saw the tech and flagged him down to see if he perhaps had another bag. Alex at this point became extremely unprofessional and rude and argued that “it’s the service writer’s responsibility to ensure the wheel lock is available” I advised it in deed was several times. Trying to be as polite as possible as he was agitated throwing his hands up and hitting the side of my truck. I wasn’t accusing of what he did or didn’t do I simply wanted the clear bag or something equivalent if he had it. If he did not have a bag that would have been the end of the conversation. I didn’t hear it at the time but my father on the phone advised later that Alex had mentioned he “works on vehicles for a living” Then proceeded to eventually say the wheel lock was in the cup holder. I understand if the rotation was not completed and could have just taken it to discount tire. We’re all human but to blatantly disrespect a customer and lie when all I was trying to get was a simple tire rotation and a bag to put the wheel lock back in, is crazy. I will never be back to Beck and Masten, ever. I’ve honestly never had a positive experience with your service department and being disrespected by a tech is ridiculous. More

Always courteous and effective. Fast service and easy to deal with. Good customer service. Very approachable. Fast service and easy to deal with. Good customer service. Very approachable. More

They went out of their way to help out with a title issue that came up at the last min on my trade in. Very accommodating that came up at the last min on my trade in. Very accommodating More

Joe Nabb was awesome. He went above & beyond to help me with my truck. Can't thank him enough. He went above & beyond to help me with my truck. Can't thank him enough. More

Worst experience ever. Service tech was smug and acted as if she didn’t want to be there. 4 hour oil change. They lost my tire lock, had to turn around to get a new one +4 Service tech was smug and acted as if she didn’t want to be there. 4 hour oil change. They lost my tire lock, had to turn around to get a new one +40 more minutes. Poor customer service but the saving grace was the department manager who saw to it I got what needed. I’ve been in customer service for 35 years and take pride in satisfying customers and ensuring the receive a great experience. The woman who doesn’t want to be there is the face of your back end and she failed miserably. One reason to steer clear of buying there again will be the service after the sale. Previously staff is hit or miss on Saturday’s but at least act like you care. Send those that do not want to be there to do the job they were hired to do HOME! More

Best attention to customer in Houston area salesmen very knowledgeable about all vehicles able to test drive vehicle and ask questions about operation and service knowledgeable about all vehicles able to test drive vehicle and ask questions about operation and service More

They were very helpful and everybody there was very nice. The experience was good. My salesman helped me every step of the way. Very nice experience. The experience was good. My salesman helped me every step of the way. Very nice experience. More

Muy buena atención en este dealer, me ayudaron en todo y pude salir con mi carro nuevo pude salir con mi carro nuevo More

This dealer used to offer loaners, that’s no longer the case. You might get caught paying for a rental. It is hard to get a rental when you need diagnostics done, yet they need your vehicle for several to case. You might get caught paying for a rental. It is hard to get a rental when you need diagnostics done, yet they need your vehicle for several to do a diagnostic. And then after the diagnostic is done then you might be approved for a loaner. Makes no sense how we pay 90,000$ for a vehicle and get left with nothing to drive when it is the vehicles issues. Sell better vehicles and people would have to come in for service as often and you could offer loaners. You used to at least. Not sure what changed or why. Had I know I wouldn’t had naught a gmc. I would have bought a Cadillac. This will be the last GMC for this family. More