Bates Nissan

I towed my truck in because of it not running correctly and eventually died on the road. I stated that the truck was acting as though it was not getting fuel. They had the truck three days and stated it wa and eventually died on the road. I stated that the truck was acting as though it was not getting fuel. They had the truck three days and stated it was the battery. Now they did put a new battery in. Said truck was ready. I went and asked how was the truck acting like it was not getting fuel but had a battery issue and the battery was only a year and a half old? Was told that it was a common issue and the batteries ran so many different things. I then asked what codes were captured and was told the mechanic did not include any codes on the work order. Uggg so I took the truck to get it hooked into a computer to see what codes were being thrown and the codes were erased. Five days later truck dies again, doing the same symptoms, but this time I am way out of town. I had to tow it to a dealership in the location I was in. They put a computer on it and saw all the codes and codes that were erased as well. Bad fuel pump, bad fuel harness and other things dealing with fuel pressure. It was fixed. Sooooo long story short I got played by Bates Nissan on this deal. Not happy. More

They do good work and friendly people I like it how they work they tell you everything what they do in the car work they tell you everything what they do in the car More

The management and sales personnel were absolutely out standing. Not only were they attentive to me and my family but they did everything they could to help make our deal possible and helping my family ge standing. Not only were they attentive to me and my family but they did everything they could to help make our deal possible and helping my family get a safer newer vehicle. Our sales rep Divina was not only work our deal but another one and was still able to stay on top of sharing information and making sure we were taken care of. Thank you bates Nissan for treating us like family! More

They were great and they had my car ready within 20 to 30 minutes. Really nice and respectful minutes. Really nice and respectful More

It's been a pleasure doing business with Bates Nissan. I appreciate the shuttle service I appreciate the shuttle service More

They were friendly and very knowledgeable figuring out what was wrong with my car I would recommend them. what was wrong with my car I would recommend them. More

Very professional and do their best to make you feel comfortable while you wait. They keep you well informed on the status of your car as well. comfortable while you wait. They keep you well informed on the status of your car as well. More

Marshall was very helpful in getting my car in for service. Kept me updated with the status of the service and even helped me change out the battery in my key fob. Top notch service. Friendly. Profess service. Kept me updated with the status of the service and even helped me change out the battery in my key fob. Top notch service. Friendly. Professional. More

Great service and fast. Got there at 7:30a and they took care of me right way Got there at 7:30a and they took care of me right way More

Austin Miller was very polite and friendly and explained the service my Rogue would receive. Dante, the technician who serviced my vehicle, did an outstanding job in the video walk-thru of explaining the the service my Rogue would receive. Dante, the technician who serviced my vehicle, did an outstanding job in the video walk-thru of explaining the status of the various items he was checking. Furthermore, Dante gives the very reassuring impression during the video that he definitely cares about your vehicle and wants it to be running smoothly. Five stars for both Austin and Dante! And five stars also for including the video inspection! More