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Bates Nissan

Killeen, TX

4.6
1,351 Reviews

5501 E Central Texas Expressway

Killeen, TX

76543

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1,351 Reviews of Bates Nissan

October 05, 2022

The staff was amazing! They were all super polite and made sure I was getting exactly what I wanted! More

by NYCOLESIMON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Nash, Clayton "Clay" Beaird
Oct 06, 2022 -

Bates Nissan responded

Here at Bates Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

Oct 08, 2022 -

Bates Nissan responded

Hi Nycolesimon, thank you so much for your positive comments about Bates Nissan, Inc.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 04, 2022

Made appointment for oil change and inspection, after checking in and waiting almost an hour was told they overbooked and they haven’t started my car yet, sat there for a total of 3 hours, needless to sa More

by ygetmad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marshall Egson
Oct 08, 2022 -

Bates Nissan responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

October 04, 2022

Very attentive and trustworthy staff . Very pleased with the deal I was given . Thank you More

by MS_KEM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Nash, Jeremiah Phillips, Devin Williams Wilson
Oct 05, 2022 -

Bates Nissan responded

It's great to hear that our staff was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing our dealership!

October 04, 2022

Great, quick and efficient sales department. In and out the door in less than 2 hours. My son received a walkthrough of the car, gassed up and clean! He is on his way- Thank you! More

by Ajjistall
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Perez, Alexis "Rain" Barcinas, Ben Amos
Oct 05, 2022 -

Bates Nissan responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Bates Nissan are glad to have you as a customer.

October 01, 2022

The service was great. There was no long wait time. Very professional. Job wall done. Thanks. More

by JLINDSEYTAZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Oct 03, 2022 -

Bates Nissan responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 30, 2022

Kept calling to make appointment and when I did drop of took all day and they ddnt do anything More

by Bates Nissan customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
The whole bates experience
Oct 06, 2022 -

Bates Nissan responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

September 30, 2022

Great service and friendly staff. also the shuttle service was great too, big plus. Thankyou so much More

by Deborahjoann2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Oct 03, 2022 -

Bates Nissan responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 28, 2022

Great car for the price. Devon was wonderful to work with. He answered all my questions, helped with pre-sale and after sale. Because of the great deal on the car and the fan More

by RGIBSON1145
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rask, Kevin Perez, Devin Williams Wilson
Sep 28, 2022 -

Bates Nissan responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bates Nissan.

September 28, 2022

I had an appointment yesterday and my truck was take great care of. In addition, I had some issues with a tire that was discovered and the service writer saw what the issue was and let me know immediate More

by pdsims101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Sep 29, 2022 -

Bates Nissan responded

Thanks for sharing your thoughts about your experience with Bates Nissan. We appreciate your business and hope to see you again soon!

September 28, 2022

This is only dealership that I know that saves money for customers. They do the job right the first time More

by PHILLIPODEH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Sep 29, 2022 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Sep 29, 2022 -

PHILLIPODEH responded

Email: phillipodeh@netscape.net

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