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Bates Nissan

Killeen, TX

4.6
1,354 Reviews

5501 E Central Texas Expressway

Killeen, TX

76543

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1,354 Reviews of Bates Nissan

March 22, 2023

Excellent customer service. Very helpful and informative. The video they send you to show you the car inspection is pretty neat. Thank you for the great service. More

by ngispanski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Mar 22, 2023 -

Bates Nissan responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 22, 2023

Mike and his techs were a polite, friendly bunch that performed their jobs well. Thanks fellas. More

by Buddy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Mar 22, 2023 -

Bates Nissan responded

Thank you so much for your excellent review! We are so glad that Mike had the opportunity to work with you, and we are thrilled that you found your experience with us here at Bates Nissan to be a positive one. Please don't hesitate to reach out if you need anything else.

March 22, 2023

Great experience ! !! Marshall and Tyler are always awesome !!! Marshall keeps me updated whenever I'm there why my vehicle is being worked on. More

by Yyoungb09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Mar 23, 2023 -

Bates Nissan responded

We are very happy to hear that Marshall and Tyler provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Mar 24, 2023 -

Bates Nissan responded

Yyoungb09, it's experiences like yours that really keep us motivated! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bates Nissan, Inc.!

March 21, 2023

Austin Miller was very professional and he provided excellent service; keeping us informed on the status of our vehicle. More

by gpeggins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Mar 22, 2023 -

Bates Nissan responded

Thank you so much for your excellent review! We are so glad that Austin had the opportunity to work with you, and we are thrilled that you found your experience with us here at Bates Nissan to be a positive one. Please don't hesitate to reach out if you need anything else.

Mar 23, 2023 -

Bates Nissan responded

Gpeggins, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bates Nissan, Inc.. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 21, 2023

I appreciated them not trying to up sell me services I didn't need. I would like to see the drop off experience updated. We just moved here from Tennessee. There we would pull inside to meet with our S More

by pyattg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Mar 22, 2023 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Mar 23, 2023 -

Bates Nissan responded

Pyattg, it's experiences like yours that really keep us motivated! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 20, 2023

Easy to get an appointment quick service I really like the video they send, and when they change the oil they don’t leave sloppy mess is under the hood very important to me More

by Mebold4122
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Mar 21, 2023 -

Bates Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Bates Nissan, we look forward to having you as a valued customer for many years to come!

Mar 22, 2023 -

Bates Nissan responded

Mebold4122, reviews like this give us motivation and help us ensure we provide high-quality care. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bates Nissan, Inc.!

March 19, 2023

The staff was very knowledgeable and courteous . I didn’t feel pressured into making a purchase. More

by bullshirt1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Adams, Tremayne "Trey" Evans, Austin Miller, Ben Amos
Mar 20, 2023 -

Bates Nissan responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

March 17, 2023

I like to hear and see inspection result from technician. Still need to speed up time. More

by NEWBASIC22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Mar 19, 2023 -

Bates Nissan responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

March 15, 2023

Efficient, professional, communicative, and everything all in one. Trustworthy to fix my vehicle and awesome customer service! Will recommend to everyone and will be back for other services. More

by ROBERTJASONP1911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Austin Miller
Mar 16, 2023 -

Bates Nissan responded

Thanks for sharing your thoughts about your experience with Bates Nissan. We appreciate your business and hope to see you again soon!

Mar 17, 2023 -

Bates Nissan responded

Hi Robertjasonp1911, thank you so much for your positive comments about Bates Nissan, Inc.! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

March 14, 2023

Very attentive staff that kept me informed and comfortable as I waited for my vehicle. Thorough job and detailed explanations! Thank you! More

by Floculp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Mar 15, 2023 -

Bates Nissan responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bates Nissan!

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