Bates Nissan

Best dealership, mike is the guy to go too. I came to this dealership trying to get a car with more to it, you know Bluetooth, back up camera the works. I didn’t think I’d get anything but sure I came to this dealership trying to get a car with more to it, you know Bluetooth, back up camera the works. I didn’t think I’d get anything but sure enough Michael got me locked down with a new ride. Excellent people here, they’re are extremely kind hearted, very straightforward, will do the best he can to help get you what you want, when you want it, while being 100% honest with if you. As I said, if you’re in for a new car go to Bates Nissan, ask for Michael, I swear you won’t regret it. More

Fast, Quick, Friendly, and welcoming into open arms The minute I heard from Michael Veal I can tell it was going to be a great experience. As I am currently Active Duty in the Army I was able to click w The minute I heard from Michael Veal I can tell it was going to be a great experience. As I am currently Active Duty in the Army I was able to click with Michael because he was a retired Veteran, First Sergeant HOOAHH. Michael did not try screwing us over as young, first time buyers. He showed us ONLY the cars we were interested in. He was not bugging us about a down payment or how much we were willing to spend. He recommended some used cars, but also new ones that were close to the price range. We originally came in for a certified used, but walked out with a NEW nissan Versa 2019! This was my wife’s and I first car from a dealership. We are very satisfied with Nissan and will be customers for life! Thank you Michael and the Nissan team for helping my wife and I find a perfect car for our needs and budget. More

Nice and easy going. I loved working with Michael Veal. Michael was very warm and personable. He was not pushy and helped me figure out what was best for me. If I buy anot I loved working with Michael Veal. Michael was very warm and personable. He was not pushy and helped me figure out what was best for me. If I buy another Nissan would definitely buy from Bates again and request Michael for my sales associate. I havnt worked with your service department yet so we will see how that goes. My last Nissan dealership in MD gave engine for life and also free tire rotations and oil changes if you bought a vehicle from them. That sure was a great assentive to keep going back to them. I bought 3 Altimas from them for that reason. You may want to consider that. I had a great experience with Michael and your dealership and have no complaints. More

My New Nissan Frontier 2019 Awesome salesman, He was not pushy at all, He listened to what I wanted, look for options and honest, visit this dealer and look for Michael A Veal. H Awesome salesman, He was not pushy at all, He listened to what I wanted, look for options and honest, visit this dealer and look for Michael A Veal. Highly Recommend. More

No Hassle This was the best service in purchasing we have made ever. Mr. Veal was kind, caring , helpful and motivated to help us get what we could afford. He This was the best service in purchasing we have made ever. Mr. Veal was kind, caring , helpful and motivated to help us get what we could afford. He was in communication on a regular basis which made the process trouble free. He did not disappoint when working in person with him. Ge was a joy to work with. More

Excellent Customer Service After several purchases from Bates Nissan this was by far the best experience. Michael Veal made the process quick and painless on our new 2019 Pathfi After several purchases from Bates Nissan this was by far the best experience. Michael Veal made the process quick and painless on our new 2019 Pathfinder. We have always had good experiences here at Bates and will surely use them again for future purchases. Michael was very knowledgeable and easy going. Would definitely recommend him to car buyers. More

Went above and beyond!!!! Mr.Veal went above and beyond. way beyond expectation. he is very patient when my husband changed his mind about another car. He makes you feel at hom Mr.Veal went above and beyond. way beyond expectation. he is very patient when my husband changed his mind about another car. He makes you feel at home. Very professional and friendly staff. More

stay away from this dealership I AM 59 AND I BUY ON AVERAGE AT LEAST ONE VEHICLE PER YEAR. THIS WAS MY THE WORST EXPERIENCE WITH ANY DEALERSHIP EVER BEFORE. MY ORIGINAL SALES PERSON I AM 59 AND I BUY ON AVERAGE AT LEAST ONE VEHICLE PER YEAR. THIS WAS MY THE WORST EXPERIENCE WITH ANY DEALERSHIP EVER BEFORE. MY ORIGINAL SALES PERSON WAS MRS ZULMA(NO LONGER EMPLOYED) BUT I HAVE NO COMPLAINTS ON HER IN PARTICULAR EXCEPT TO SAY THAT SHE WAS NOT PROMPT IN REPLY TO MY E MAILS. MY COMPLAINT IS AGAINST BATES NISSAN WHO EMPLOYS PEOPLE LIKE MR LOAB -MANAGER WHO AMONG THE OTHER THINGS: LIES ABOUT VEHICLE CONDITION,LIES ABOUT TAKING CARE OF SCRATCHES ON THE VEHICLE (IN FACT USED PERMANENT MARKER TO COVER UP THE DAMAGE ON REAR DOOR AND REAR BUMPER),DOES NOT ANSWER CUSTOMER DIRECT AND SPECIFIC QUESTIONS IN WRITTEN(E MAIL) AND INSTEAD SENDS PICTURES OF POOR QUALITY AND MAKES EMPTY PROMISES. I HAVE SPECIFICALLY ASKED IF THIS WAS A SMOKER VEHICLE AND WAS TOLD BY MR LOAB ,QUOTE " NO IT IS NOT,I HAVE CHECKED IT MY SELF"..end quote. WHEN I CAME TO PICK UP THE VEHICLE ,BECAUSE THEY WASHED IT AND PLACED AIR FRESHERS IN THE AC VENTS I COULD NOT SMELL ANYTHING. TODAY ALMOST 2 MONTHS AND MULTIPLE CLEANING OF THE VEHICLE STILL DID NOT REMOVE THAT BAD ODOR. IT WOULD COST ME SEVERAL HUNDRED $ TO DO SO CALLED PROFESSIONAL IONIZATION OF THE INTERIOR. VERY DISHONEST + AND UNPROFESSIONAL AND DECEIVING PERSON AND SEAMS THAT DEALERSHIP STANDS BEHIND. I WAS TOLD THAT THEY WILL PICK ME UP FROM AIRPORT. ARRIVED AROUND 5 PM AND WAS TOLD THAT NOBODY IS AVAILABLE. TOOK CAB (ONLY 5 MIN RIDE) TO FIND BUNCH OF SALES PERSON SITTING AND DOING NOTHING. IT DOESN'T MATTER 415 I PAID FOR A CAB BUT IT SHOWS YOU HOW BATES NISSAN CARES ABOUT CUSTOMER WHO CAME FROM ANOTHER STATE TO SPEND ALMOST $30 K FOR USED VEHICLE. NOT TO MENTION THAT FUEL TANK WAS EMPTY( I HAVE PHOTO OF THAT). THAT HOW CHEAP THEY ARE AND HOW THEY CARE ABOUT CUSTOMER. I WILL POST THIS TO OTHER REVIEW SITES INCLUDING BBB FOR THE AREA. LET THE BUYERS KNOW WHO THEY ARE DEALING WITH. SHAME ON YOU BATES NISSAN. More

Awesome Michael was great, I would highly recommend him if you are wanting to buy a vehicle! He goes the extra mile in every aspect. He even helped me find a Michael was great, I would highly recommend him if you are wanting to buy a vehicle! He goes the extra mile in every aspect. He even helped me find a better insurance company! More

Great The customer service was great! Overall I am happy with the experience I had and I got the car that I wanted. Great job to Michael Veal. The customer service was great! Overall I am happy with the experience I had and I got the car that I wanted. Great job to Michael Veal. More