Bates Nissan

Michael Veal provided awesome customer service. He went above and beyond my expectations for for service. Michael got my car squared away for me. I will definitely recommend Nissan to everyone. I always ha above and beyond my expectations for for service. Michael got my car squared away for me. I will definitely recommend Nissan to everyone. I always have excellent customer service whenever I walk in the door. More

Excellent Experience I received excellent customer service from Michael Veal. I went into Bates Nissan to have my back brakes done. Mr. Veal kept me informed with frequent I received excellent customer service from Michael Veal. I went into Bates Nissan to have my back brakes done. Mr. Veal kept me informed with frequent updates on my truck. Everything was done as promised even the amount of time the repairs would take to be done. Mr. Veal has a wonderful personality and is able to put the customer at ease concerning their repairs. Michael Veal is a great asset to Bates Nissan. More

Customer Service is terrible Went in for a radio issue. Car was under warranty and took the vehicle in to have radio replaced. This became a nightmare very quickly. The customer s Went in for a radio issue. Car was under warranty and took the vehicle in to have radio replaced. This became a nightmare very quickly. The customer service at this dealership is very poor. Gone are the days when "the customer is always right" and people are actually taken care of. Bates Nissan is no exception. Their General Manager, Kevin Adams, talked to me on the phone like I was a dog. Absolutely no respect from this "man", who apparently thinks he can treat people any way that he chooses. Spoke to the owner, Bobby Bates, and understood why his general manager treats people the way he does, the owner is no different. I am no longer doing business with this so called company and have already taken my business to another dealership. Please be wary of Bates Nissan; they'll make sure they sell you a car, but after you sign on the dotted line, you're done. More

Poor customer service. I had an appointment at 730 am. Told it would be done by 1030 am. Called at 1230 told technician still working on vehicle from the previous day. Why make appointments when your vehi Told it would be done by 1030 am. Called at 1230 told technician still working on vehicle from the previous day. Why make appointments when your vehicle doesn't get serviced in a More

Love the treatment Costumer service is excellent they really help your needs and dedicated their time so you can leave happy and satisfied. Mike Veal was my sales person Costumer service is excellent they really help your needs and dedicated their time so you can leave happy and satisfied. Mike Veal was my sales person hes the best really love his job and treat you like family. More

Look @ how God works through others Mike not only helped me to buy the car I wanted, but showed me compassion and hard work and concerned about me as a person.He gave me hope when i gave Mike not only helped me to buy the car I wanted, but showed me compassion and hard work and concerned about me as a person.He gave me hope when i gave up. God worked through him to show me how to keep the faith. FOREVER GRATEFUL CARLOTTA WEBB More

Buying a car Michael V has put all his effort towards getting me into a new vehicle that I been wanting for over a year. I appreciate all the help and patients fro Michael V has put all his effort towards getting me into a new vehicle that I been wanting for over a year. I appreciate all the help and patients from him and the Nissan team. I will definitely buy from him again. More

Best Purchase Ever! I had such a great experience, I now have every intention of staying with Nissan. More importantly, Bates Nissan in Killeen, Texas. These guys really I had such a great experience, I now have every intention of staying with Nissan. More importantly, Bates Nissan in Killeen, Texas. These guys really worked hard to make sure my wife and I were happy. As a matter of fact, it went so well I had end up purchasing two vehicles! Both Loab Burke and Michael Veal made sure everything went well by making sure we test drove all the different possible vehicles that will suit our needs before making a decision. They even stay back after closing for us! These two men were polite, patient, respectful, and professional. But what really meant alot to both my wife and I was that fact that they're both great listeners and super patient. I love my two new cars! I wouldn't have known any better if it wasn't for them. I can't wait for the 2021/2022 Platinum or even the SR Maxima and the Platinum SL or Platinum Reserve Armada. I'm definitely getting into these two badboys in a couple years, I can't wait! Rest assured, I will be purchasing again from Bates Nissan, Killeen Texas. Shoot, I'd be a fool if I went anywhere else, you hear!? More

Great Experience We got a new Kicks in March and in July it got totalled in a hit and run. Michael Veal and the rest of the Bates crew were quick to make sure we were We got a new Kicks in March and in July it got totalled in a hit and run. Michael Veal and the rest of the Bates crew were quick to make sure we were taken care of. Within a few hours of coming in they located a new car just like the one we had and had in our hands by the end of the evening! Very pleased with our repeat experience. More

Best Car Buying Experience Ever!! Bates Nissan dealership was the Best car shopping and buying experience that I have ever experienced. My car salesmen Mr. Micheal Veal was excellent Bates Nissan dealership was the Best car shopping and buying experience that I have ever experienced. My car salesmen Mr. Micheal Veal was excellent and really listened to what I was looking for me. He worked with me and showed me different versions of the 2019 Nissan Kicks. and explained everything on the Nissan Kicks and did not pressure me on buying the car.The financial person Mr Joe Ard searched different financial institutions for financing me and explained everything on my contract. The Customer Service ladies Cynthia Ware and Katlyn greeted me with a smile and made sure I was comfortable while waiting. The service department did an excellent job preparing my car for delivery. Very Enjoyable and Painless Experience!! Loving my 2019 Nissan Kicks and getting lots of Looks while driving!! I More