Back

Basil Ford

Cheektowaga, NY

4.7
615 Reviews

1540 Walden Ave

Cheektowaga, NY

14225

Directions

By Type

615 Reviews of Basil Ford

July 01, 2022

Repairs were completed as promised. Everyone was very friendly and courteous, and the shuttle service was great. More

by M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina
Jul 25, 2022 -

Basil Ford responded

Thank you for taking the time to leave us such a positive review!

July 01, 2022

Great service, great service e representative. Was texted throughout process with updates. Easy on znd out. More

by rutzx3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew service e rep
Jul 25, 2022 -

Basil Ford responded

Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you!

June 29, 2022

Excellent service. Used quick lane and am very pleased. Like the text updates and invoice More

by Lou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Jemiolo, Jess Basil, Cassie Soucia
Jul 25, 2022 -

Basil Ford responded

Thank you for taking the time to leave us such a positive review!

June 29, 2022

Always a pleasure to deal with Basil Ford! Easy and professional! I have been coming to this dealership for many years and have always walked away satisfied! More

by ssnteets40
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea and Mike
Jul 25, 2022 -

Basil Ford responded

We're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out to us if there's anything more we can do!

June 26, 2022

Very pleasant & knowledgeable reps at desk. Was raining very hard when my car was ready & rep went $ brought my vehicle out of rain More

by patsi3tatko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia
Jul 25, 2022 -

Basil Ford responded

Thank you for taking the time to leave a review for our team. We're happy we could meet your expectations! If you have any further questions, please give us a call--we're always happy to help!

June 25, 2022

Great dealership. Very professional helpful staff. My salesman Jeremy was very easy to work with,accommodating and professional. Recommend Basil Ford to anyone lookin More

by Tws_13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron
Jul 25, 2022 -

Basil Ford responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you!

June 22, 2022

Sold myself the car. Sales person did nothing. Everyone was clueless, sales person never there and couldn’t relay any messages. Showed up to pickup my car didn’t have two More

by kldevitt
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jess Basil, Cassie Soucia
Jul 25, 2022 -

Basil Ford responded

It's never exciting to hear about Basil underwhelming our guests, but we appreciate any and all feedback we can get. We will definitely be passing along your message to our Management staff to see how we can be better. Thank you for being honest, and we hope to see you back again.

June 15, 2022

The quick Lane at a Basil Ford is probably the nicest one I have been to the girl that took care of me today couldn’t be any better at her job More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela in service was a 10
Jul 25, 2022 -

Basil Ford responded

Thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by!

June 14, 2022

Andrew provided excellent customer service when I bring my vehicles in for maintenance and repair. More

by Clawson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Jul 25, 2022 -

Basil Ford responded

Thank you for your recommendation of our Service team. We appreciate the positive feedback on our processes as we strive to make the servicing of your vehicle as simple as possible.

June 10, 2022

I have always found the service people to be honest and fair. I take all my service to them and am very happy with the treatment I receive when I do. More

by nomad91350
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron, Jess Basil, Cassie Soucia
Jul 25, 2022 -

Basil Ford responded

Thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by!

...
13
...