Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Basil Ford
Cheektowaga, NY
615 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
615 Reviews of Basil Ford
July 28, 2022
Amazing service department. Can’t say enough about them. Courteous and friendly. Kept me informed every step of the way. The staff there is the best! Can’t say enough about them. Courteous and friendly. Kept me informed every step of the way. The staff there is the best! More
by Jmaty
Employees Worked With
Service
July 26, 2022
Amazing job on my vehicle, happy about it. Would recommend anyone that needs bodywork done collision auto shop Basil is the greatest, walden ave Buffalo New York, Cheektowaga New York, The sta Would recommend anyone that needs bodywork done collision auto shop Basil is the greatest, walden ave Buffalo New York, Cheektowaga New York, The staff is very friendly and courteous More
by Nette
Employees Worked With
Jess Basil, Cassie Soucia
July 21, 2022
Everyone at Basil Ford was a pleasure to deal with and all of our negotiating of the purchase of my new Ford Bronco was very reasonable and straightforward. all of our negotiating of the purchase of my new Ford Bronco was very reasonable and straightforward. More
by Vsalvato
Employees Worked With
Jess Basil, Cassie Soucia
July 19, 2022
Dropped off F150 truck for product recall and the service department performed it in a timely manner. Called and told me the truck was done. Outstanding service! department performed it in a timely manner. Called and told me the truck was done. Outstanding service! More
by stewy
Employees Worked With
Tammy, Andrew
July 15, 2022
Great customer service, honest and knowledgeable. Nice work. Price is reasonable for a dealership. Keep you informed about the progress of your vehicle. Nice work. Price is reasonable for a dealership. Keep you informed about the progress of your vehicle. More
by KH61
Employees Worked With
Dave and Andrew 5 stars
July 14, 2022
Service visit. Not a positive experience. Five service reps talking and laughing, didn’t even acknowledge me for a few minutes, was passed off to somebody who also Not a positive experience. Five service reps talking and laughing, didn’t even acknowledge me for a few minutes, was passed off to somebody who also didn’t even acknowledge my presence ( he was busy rearranging his pen cup). Then started with the upsell. Tires, brakes, tie rod, alignment, blah blah blah. Then had to keep my car overnight for a light housing. Very disappointing. More
by slicemcgee
Employees Worked With
Jeremy
July 07, 2022
Quick lane service is not quick I left my car for oil change and inspection glad I did took 3 hours I was told 90 minutes to 120 minutes glad I didn’t wait for it false advertising not going back again change and inspection glad I did took 3 hours I was told 90 minutes to 120 minutes glad I didn’t wait for it false advertising not going back again More
by Johnwjoey
Employees Worked With
Andrew
