Basil Ford

I bought my truck 2 months ago from the Basil Cadillac dealership on southwestern and milestrip. Before I purchased the truck I noticed that it was pulling to the right pretty bad and asked to have it fix dealership on southwestern and milestrip. Before I purchased the truck I noticed that it was pulling to the right pretty bad and asked to have it fixed before purchasing. When I picked my truck up and started to drive it home I noticed it was still pulling to the right. I then contacted the dealership to let them know that the problem wasn’t fixed. I have since been back and forth to the dealership multiple times and it has not been fixed and they told me that it was probably the road. Two weeks ago I took it in again and they finally said that something was wrong and it needs to go to there ford dealership on Walden. So I take my truck to the Ford dealership on 6/6/22 to get my problem addressed. I have an appointment at 9am for them to take a look. As soon as I got there it appeared they took my truck straight back to work on it. A few hours go by and I watch multiple people come and go. So I walk to the counter and ask what the status of my truck is. The person at the desk tells me they haven’t even looked at it! I let them know that I saw other people come and go. The response was that they were just getting oil changes and pretty much my appointment meant nothing. They said I asked if you wanted a shuttle ride. I asked how far it went and they said 15 miles. I live double that away and when I asked for a loaner they said they were for only extensive work only. After I sat there for four hours with them not even looking at my truck. Then I tell them I want them to take the truck back and I’ll buy a different one. They offer me 7500 dollars less right off the top and blame the market. DONT EVER PURCHASE FROM THEM THEY ARE A BUNCH OF SNAKES!!! All I wanted was to get what I paid for the truck. The worst part was they blamed what I owed on the truck for why my payment was so high. More

Service was very efficient, staff was extremely helpful and courteous. As always would recommend Basil Quick Lane service. and courteous. As always would recommend Basil Quick Lane service. More

The salesman was very professional and knowledgeable. I took the vehicle out for a test drive and honestly, the vehicle sold itself. Everyone I drlt with were fantastic. I took the vehicle out for a test drive and honestly, the vehicle sold itself. Everyone I drlt with were fantastic. More

I love going to Basil. .....no haggling, no back and forth ...just straight up, great deals. Jeremy and Mike were absolutely awesome.....as was the whole Basil Team. I .....no haggling, no back and forth ...just straight up, great deals. Jeremy and Mike were absolutely awesome.....as was the whole Basil Team. I have been a Basil Girl for many years and that isn't going to change!!! More

I love Basil Ford. .....through the years I have done a lot of business with them and never been disappointed. Always a great deal and always warm and friendly!! I'm a .....through the years I have done a lot of business with them and never been disappointed. Always a great deal and always warm and friendly!! I'm a Basil girl for life!!! More

The employees are very helpful and kind no pressure was put on us enjoying my new vehicle put on us enjoying my new vehicle More

Angela was very knowledgeable, friendly. and helpful. Everything went according to plan. My husband and I were completely satisfied. and helpful. Everything went according to plan. My husband and I were completely satisfied. More

Excellent service thank you, ,highly recommend, have dealt with this car dealership for over ten years and never had a problem dealt with this car dealership for over ten years and never had a problem More

I was told it would be clean but no one cleaned the inside of it.Dirt in the backseat and marks on the front seats that needed to be cleaned.I asked if I would receive 2 keys and was told yes.When I pi inside of it.Dirt in the backseat and marks on the front seats that needed to be cleaned.I asked if I would receive 2 keys and was told yes.When I picked up the car I was told a key couldn’t be made.I was getting familiar the vehicle,after owning it for one night and found another key.That’s another way I knew the vehicle wasn’t cleaned.Other than that the experience with Basil was good. More

Almost zero pressure from sales associate and very professional in every way. I would go back to basil for any future purchases. professional in every way. I would go back to basil for any future purchases. More