Banister Nissan of Chesapeake

Disappointed customer Purchased my 3 car from this dealership Owned 2 nissan rogues then in oct 2017 pathfinder not once was I told I had too use there service departmen Purchased my 3 car from this dealership Owned 2 nissan rogues then in oct 2017 pathfinder not once was I told I had too use there service department to have warranty coverd I tried with frist car but it wasnt worth the wait and frustration too deal with for free oil chang ..on 8 /31/19 my pathfinder started making noise stopped by dealership Said they couldnt look at it till 10:30:next day .Didnt hear back till next afternoon was told engine has internal failure. I said I have warrent and extended warranty as well .was told no you didnt have oil changes done here .And that new engine will be 10,733.98 are you kidding me .charged me 108.99 to listen to noise plus had too pay three day rental fee .I've recommended this dealership too many friends family and Giff too many people .Too all of you I'm sorry. More

Horrible Poor customer service. I have been a customer of Nissan of Chesapeake for years. I have never had an experience like I did on 7/9/19. I purchased my 2 Poor customer service. I have been a customer of Nissan of Chesapeake for years. I have never had an experience like I did on 7/9/19. I purchased my 2017 Altima brand new from Banister and have been extremely satisfied until it wouldn't move when I mashed on the accelerator. My car only has 37,000 miles and it should not have had this problem. I was very uncomfortable driving my car so I called the dealership on 7/1/19 to see if I could bring it in to see what the issue was. When I called I was told that they didn't have any appointments until that Tuesday 7/2/19. I spoke to the service manager Ron Watson at that time and he told me that I could drop my car off and I agreed to pay for a rental for that day. On that Tuesday 7/2/19 I never heard from Bryce Atkins so I called him. He told me that my transmission needed to be rebuilt. He told me at that time the transmission was covered under a warranty so I didn't have to worry about it. Bryce never said anything to me about the car rental only being covered for 4 days. He said at that time that it would only be 2 or 3 days for my car to be ready because in his words "they have done so many of these that they have it down to a science ". That Tuesday was the last I heard from him until I called after July 4th holiday to see what the status of my car was. He told me then that they were still working on my car and it should have been ready by that Friday, July 6, 2019 no later than Monday, July 8, 2019 morning. On Monday July 8th. I never heard anything from Bryce. On Tuesday July 9 I noticed I had a missed call from the dealership. No message was left so I called and I was informed that my car was ready to be picked up. When I arrived on July 9, 2019 to pick my car up, I was told that I had to pay 130.00 for the car rental. I informed the young lady that I wasn't going to pay that because it should have been covered under the warranty. I asked to speak to Bryce Atkins and was told he was in the back. When the young lady came back in, she stated that Bryce Atkins said the dealership would take care of 2 days of the rental. I asked to speak to the manager. She asked me to sit in his cubicle until he was available to speak to me. When Ron Watson came to talk to me I informed him that my car rental should have been covered under the warranty and Bryce Atkins never spoke to me to tell me that the rental would be covered for only 4 days. He then left and went to talk to Bryce Atkins who was now sitting at his desk. When Ron Watson returned to his desk, he informed me that Bryce Atkins told me that the rental would only be covered for 4 days. I informed Ron Watson at that time that Bryce had never told me about the rental. I asked to to have Bryce to come talk to me to tell me when he discussed the rental with me. He refused. Ron Watson said that it was Bryce's word against mine. First Ron said Bryce was on the phone then he said he just wasn't going to get him. Ron Watson then informed me that I would no longer be able to rent a car from Banister Nissan. I informed him that I didn't care because I could go elsewhere to rent a car. I asked for my keys so I could leave. He then informed me that Banister Nissan would no longer service my car which I purchased at this establishment. I had called my son on the phone to let him know what was going on because he handles a lot of my business for me. I had him on speaker phone. My son asked him if the work that Banister had done on my transmission would be covered if anything happened to it. Ron Watson stated that he didn't have to talk to my son. I asked him about the free oil inspections that I was given when I purchased my car. He informed me that it wasn't in writing so they did not have to do it any longer. I was completely shocked at what I was hearing. He gave me papers to sign. I didn't agree with the statement that he had included stating that my car would no longer be serviced there so I crossed out that statement and initialed it then wrote my signature on the line provided. I asked for my keys. Ron Watson refused to give me my keys stating that I had crossed out the statement that he had included. It was my right to cross out anything that I did not agree with. I asked Ron Watson repeatedly to give me my keys and he refused. At that point I was getting a severe headache because my pressure was going up. I then told him to make another copy and I would sign it. I could not believe that business was handled that way. I have had glowing things to say about Banister in the past because I have always been treated with respect and excellent customer service. My immediate family members have all purchased their cars from Banister because of the excellent service that I have been given. This experience has now left a very bad view of how this business is handled. My suggestion to you as a business to please have everything in writing. If it was in writing then none of this would have happened. It would not have been Bryce's word against mine. I would also suggest to you to please keep your customers informed as to what is going on with their vehicle. As a customer I should not have had to make the calls to Bryce due to lack of communication with him. I would also suggest to you that if you say on your commercial that I will get free oil changes for life then do what you say. Not having to come back to your establishment is not hurting me at all Mr. Banister but having people in your business that treat customers the way I was treated is not good for your business. Since I am aware of your affiliation with The Mount I want to leave this with you. The word of God says in Matthew 10:14. If they do not receive you then shake the dust off your feet. That is what I am doing for your business. Even though I feel I was treated poorly I am not the type to hold grudges. I am going to move on with my life. I am going to let God handle my enemies. He said in his word "Vengeance is mine said the Lord and I will repay." More

No real swap keys This company will swap keys and set you up with trade value under you market value, causing a double than normal car payment. I went to them in 2 di This company will swap keys and set you up with trade value under you market value, causing a double than normal car payment. I went to them in 2 different occasions---- back in 2015, 550 credit score and 2019, 720 credit score....but same scenario. More

Very satisfied I may not be an expert in business, but I have worked in customer service for years. Which is why I brought my father along for my car buying experien I may not be an expert in business, but I have worked in customer service for years. Which is why I brought my father along for my car buying experience (he is the business guy). Also my father purchased his vehicle from Banister so I wanted to give them a chance myself. Right away we were greeted with friendly smiles and made to feel welcome. Not pushy like other dealerships I had been to. Sabir was extremely professional and really listened to what I wanted as a customer. He helped me find the car that was right for me and was extremely patient with the "high demands" that I had. He helped me understand the car buying experience and I am extremely grateful for his assistance. He is very good at what he does, and went above and beyond to make sure I was satisfied. I definitely came to the right place. Thank you again! More

Very unsatisfactory delivery I am writing this review to let anyone who comes to get service to take pictures of your cars condition fuel level, cleaning and any damage because i I am writing this review to let anyone who comes to get service to take pictures of your cars condition fuel level, cleaning and any damage because i had my car in the shop and when i got it back the gas was gone and i now have scratches on my steering wheel. And i made sure to clean my rental and put gas into it because i thought they would've definitely had my car cleaned being that they had it in the shop for almost 2 weeks. When i dropped the car off it had almost a full tank of gas and my rental car only had a little over a 1/4 tank and i remember saying to myself that i just filled my tank and now i have fill this tank. The service who my car was assigned to the car kept me aware of the progress. I was told when i bought the car that i would be cleaned as a courtesy for using their service department and they dropped the ball on my car. Just cover yourself. I am not taking any action but i will definitely cover myself for future visits. I normally don't have any issues and the staff is very friendly i am just very upset i had to spend unnecessary money to clean my car and fill the tank up. More