Banister Nissan of Chesapeake

After a 3 month wait, I finally was able to get my vanity mirror installed that was promised to me when I bought my car ( altho a basic mirror and not a lit one that was discussed was installed) a vanity mirror installed that was promised to me when I bought my car ( altho a basic mirror and not a lit one that was discussed was installed) and my car detailed. I was told it would be about 3 hours and was given a ride home by a very nice man by the name of Herman. After about 2 and a half hours I was called and told my car was ready. I went back and picked up my car to find the detailing hadn't been done. Just the mirror installed. That left me with a 2 hour wait at the dealership waiting for my car to be detailed, which they did a excellent job of. The folks in service are very nice and friendly, but it just seems things slip thru the cracks a bit there. More

I continue to have GREAT customer service from this dealership. In fact, I currently live in Charlotte, N.C. and compared to Victory they stink. The only word that the service dept. knows is " I'm sorr dealership. In fact, I currently live in Charlotte, N.C. and compared to Victory they stink. The only word that the service dept. knows is " I'm sorry,it needs to be replaced'. That's why I drive from Charlotte N.C. to Chesapeake, Va. to get my 2004 350Z serviced. I hope that Tina and all the service dept people get a "well done" from NISSAN. You might send some of the people in Charlotte to them for training. I don't usually take time to answer reviews. However, in ALL (7) my visits to Victory; I have always been treated "GREAT" thanks. John P. Harrington More

I went to this dealership because it had the used car I wanted online for a good price. The salesman I got was friendly, but very new. He had no idea what was going on, and obviously hadn't had any train wanted online for a good price. The salesman I got was friendly, but very new. He had no idea what was going on, and obviously hadn't had any training. Every time I asked a question he had to go ask someone else. When we sat down to get a price quote, he came from the manager's office with the monthly payments worked out. I took one look and knew that they were WAY off, but the salesman seemed to think that the car-dealership management gods were infallible and above sneaky number twisting. It took me almost an hour to get these people to realize that their math was wrong. I'm not sure if this was because they knew they were off, and were trying to convince me they were right, or if they are just incompetent. I think it was the former; any second-grader could have done better than these guys. If you are going to this dealership, take someone who knows math and a really big, impressive-looking calculator. Preferably, make it a calculator with some games or something on it. You are going to be there FOREVER. Don't expect too much from them after they have your money, either. I have a question about my loan, and have been leaving messages for a week. More

I recently went to Victory Nissan to purchase my first new car. Tonya and the sales staff did a great job at easing my fears and making the purchasing process run smoothly. I didn't feel pressured and the new car. Tonya and the sales staff did a great job at easing my fears and making the purchasing process run smoothly. I didn't feel pressured and they helped me to find a great car that was in my budget. Whether you are buying your first new car or replacing an old one, I recommend Victory Nissan. More

Mr. Pollock was friendly from the time I pulled onto the dealership. He met me at the car and was very polite in asking me what I needed that day. After careful consideration of my finances he showed me s dealership. He met me at the car and was very polite in asking me what I needed that day. After careful consideration of my finances he showed me several vehicles of my liking. He was pleasant and very knowledgeable of the Nissan cars and facts. Thank you Mr. Pollock and all members of the Victory Nissan Team of Chesapeake, Virgtinia More

Our experience was very pleasant. Jamaal was such a gentleman and very patient with our decision process. He was determined to find us exactly the car we wanted and nothing less, which he did! The gentleman and very patient with our decision process. He was determined to find us exactly the car we wanted and nothing less, which he did! The dealership was fast and efficient in preparing our new car. We had forgotten to remove our CD's when we were almost home. We gave them a call and they were extremely pleasant. When we arrived back at the dealership, one of Jamaal associates was kind enough to help us retreive the CD's in the pouring rain. We would most certainly be a repeat customer and would recommend both Jamaal and the dealership to our friends and family...and we have! More

Would e excellent for quality of work except that when they wash the cars it wasnt dried and had water spots all over it. Drying a card after washing it is just as important as washing it. Let me add mo they wash the cars it wasnt dried and had water spots all over it. Drying a card after washing it is just as important as washing it. Let me add more words to make 250 so that the dealrater website will take it since I already said what I needed to. More

I have been a faithful customer since 2004 and I will continue to refer friends to Victory Nissan. The quality of customer service that I get from the service department is remarkable. The know me by n continue to refer friends to Victory Nissan. The quality of customer service that I get from the service department is remarkable. The know me by name and are always willing to help! They always aim to please and are able to handle any situation in a timely fashion. I must say that they are a well run facility because of the direction that they are under. Mr. Ryan Hall expects greatness to be given to all customers and he ensures that his staff is well mannered, accessible, and receptive to customer concerns. I always look forward to doing business with the staff at Victory Nissan! GREAT JOB GUYS!! More

Time and Time again I am able to walk right in and on every visit I receive Excellent Customer Service. From the front door to the service bay no one in this establishment misses a beat. On occasion I ha every visit I receive Excellent Customer Service. From the front door to the service bay no one in this establishment misses a beat. On occasion I have even thought of the secondary repair shops but because of the SERVICE I just refuse to compromise SERVICE & QUALITY OVER COST. More

I am not a big fan of dealerships and thus didn't look forward to the shopping experience at Victory Nissan. However, the salesman I dealt with (Harry Negich) completely reversed my feelings - the courteo forward to the shopping experience at Victory Nissan. However, the salesman I dealt with (Harry Negich) completely reversed my feelings - the courteous treatment and customer service he provided was simply outstanding! In my opinion, the management at Victory Nissan have their priorities straight. They seem to place a high value on customer satisfaction. For example, when I bought my 370Z, I noticed a light scratch on the car about a day after taking delivery. I called Harry expecting the process to be a drag, but it was the complete opposite. He told me to come by right away and they would take care of the scratch. It took less than 10 minutes of waiting before they had buffed out the scratch and brought the car back and had me on my way. Not long after this I sent them another customer who also bought a Nissan. I never thought I'd be referring people to a dealership... but these guys are worth it. More