Banister Nissan of Chesapeake

Elite Customer Service My husband and I worked with Terence during the financial part of our car buying experience. Tons of paperwork and repetitive signatures would seem re My husband and I worked with Terence during the financial part of our car buying experience. Tons of paperwork and repetitive signatures would seem redundant and drawn out but Terence made us feel like we were catching up with an old friend while still maintaining his professionalism and staying on task. Everything was explained clearly with much appreciation. The Nissan of Chesapeake staff are truly amongst the elite. More

No question unanswered! Whenever I call in with questions about my Juke 2012 Mr. Doctor will always answer. Even if he doesn't know he finds out and calls me back that same d Whenever I call in with questions about my Juke 2012 Mr. Doctor will always answer. Even if he doesn't know he finds out and calls me back that same day. Oh, and I always love the popcorn! More

Unforgettable Car Buying Experience My wife and I purchased our first vehicle together in 2013. Mr. Terence Benn was our Sales Consultant and he was by far the most enthusiastic and kno My wife and I purchased our first vehicle together in 2013. Mr. Terence Benn was our Sales Consultant and he was by far the most enthusiastic and knowledgeable consultant I think I have ever encountered. He looked very professional, made direct eye contact, and actually listened to my wife and I explain what kind of vehicle we were looking for. During our test drive it seemed that Mr. Benn was reading our minds. Whenever my wife or I had a thought about the vehicle Mr. Benn would mention that feature and just start explaining its functions. He was so knowledgeable about the make and model that we were test driving that I thought we were driving his car. Mr. Benn was very patient with us and he made sure he answered all of our questions. When it came time for price negotiations he was honest with my wife and me until we reached an agreeable purchase price on both sides. I would like to mention that the deal reached was not the reason why my wife and I decided to purchase a vehicle from Nissan of Chesapeake; it was strictly based on Mr. Benn’s comment that he sincerely cared about making sure the customers were satisfied. When our tags arrived my wife and I visited the dealership with hopes that we could interact with Mr. Benn again, but the receptionist told us that he was in the process of closing a deal with a customer. By the time we drove off the parking lot we received a phone call from Mr. Benn and he apologized for not being able to greet us during our visit and we totally understood. But his follow-up phone call just confirmed that he just goes the extra mile and understand the foundation of quality customer service. We hope that Mr. Benn is recognized for that because it is very rare regardless of the industry. Mr. Benn is obviously a cut above the rest and I believe Nissan is in great hands with him on staff. Thanks to Mr. Benn’s verbal expression of his view on customer satisfaction I plan to recommend Nissan of Chesapeake to all of my colleagues, friends, and family members. More

Simply Amazing!!!! Terrance is simply Awesome! As well as the dealership me and my family have purchased over 6 cars through him. He Even Helped Me AND My Roommate FINAn Terrance is simply Awesome! As well as the dealership me and my family have purchased over 6 cars through him. He Even Helped Me AND My Roommate FINAnce Our First Cars At 18. More

Best Service Ever! My experience with this dealership was EXCELLENT!! I went in knowing what I wanted.Terence Benn did an awesome job with helping me with everything, he My experience with this dealership was EXCELLENT!! I went in knowing what I wanted.Terence Benn did an awesome job with helping me with everything, he made sure that I got what i needed and more. Terence gave me the BEESSTT SALES PERSON EVER!! MR. DAVIN SMITH!! Between these two I considered them to be my A Team! They did everything in the book to make sure my experience was the best experience ever! I was all alone during this and they made me feel so comfortable knowing that most women don't do things like this alone. I was referred to them & wasn't let done at all! I will definitely refer Nissan of Chesapeake to everyone I know!! The best dealership around!! Terence Benn & Davin Smith 2 thumbs up!! More

GREAT SERVICE.... THANKS TO DUANE & RON FOR MAKING MY VISIT QUICK AND EASY. NOW I WILL BE DRIVING THE VEHICLE THAT I'VE WANTED. EVERYONE SMILES AND IN MY OPINION, THA THANKS TO DUANE & RON FOR MAKING MY VISIT QUICK AND EASY. NOW I WILL BE DRIVING THE VEHICLE THAT I'VE WANTED. EVERYONE SMILES AND IN MY OPINION, THAT'S THE BEST CUSTOMER SERVICE YOU CAN HAVE. THANKS NISSAN OF CHESAPEAKE! More

Nissan of Chesapeake After living out of the area for about 3 years it was a joy to see that Mr. Brian Doctor is still hard at work for the Nissan of Chesapeake Service De After living out of the area for about 3 years it was a joy to see that Mr. Brian Doctor is still hard at work for the Nissan of Chesapeake Service Department. He did my 1st oil change on my Altima about 3 years ago and just a few weeks ago did my 1st oil change on my brand new 2014 Rouge! ewwalker@nps.k12.va.us More

Great The customer service was great. Tanya was very patient and sweet. She answered all my questions and made me feel comfortable about my purchase. I have The customer service was great. Tanya was very patient and sweet. She answered all my questions and made me feel comfortable about my purchase. I have recommended this dealership to two other people who also bought cars. More

Terence Benn Terence gave our family an outstanding customer service experience. He is quick to satisfy our needs and is always prompt and courteous. He delivers s Terence gave our family an outstanding customer service experience. He is quick to satisfy our needs and is always prompt and courteous. He delivers service with a smile. More

Nissian of Chesapeake I had an amazing experience here! And Leonard was awesome and so patient! They got me a great rate and I love my new Sentra!!! I had an amazing experience here! And Leonard was awesome and so patient! They got me a great rate and I love my new Sentra!!! More