Banister Ford of Marlow Heights

First time customer, my f150 was towed there on Saturday. Monday the vehicle was repaired and ready for pickup 4 hours later after being told the problem that morning. Heater hose replaced, no leaks, vehicle Monday the vehicle was repaired and ready for pickup 4 hours later after being told the problem that morning. Heater hose replaced, no leaks, vehicle running great More

So accommodating, so professional, so reliable! I’m so happy with the changes since banister took over this Ford dealership. I used to dread taking my car in for service. It’s a total breeze now an I’m so happy with the changes since banister took over this Ford dealership. I used to dread taking my car in for service. It’s a total breeze now and I feel my money is well spent there. Thank you Banister! More

Mr. Green was very courteous and professional. He explained the additional services they would conduct (standard maintenance checks) in addition to the Green was very courteous and professional. He explained the additional services they would conduct (standard maintenance checks) in addition to the oil change I had scheduled. He even offered the complimentary car wash and I took advantage of it on this visit. Car was completed within 2 hours. It was just a great experience. More

Mr. Tavaun Green's demeanor was professional and friendly. The thing I was most impressed by was his continued communication - not only with me, but wit Tavaun Green's demeanor was professional and friendly. The thing I was most impressed by was his continued communication - not only with me, but with several other customers present at the time I was there. He explained what needed to be done, and before giving me the estimated time repairs would be completed in, he checked to make sure the parts needed for the repairs to my vehicle were in stock. Once the service was completed, he came out to get me and escorted me to the window so I could check out. More

As usual, Chris O. provided me w/ excellent service. I continue to service my car at this location solely based on the quality of service he provides. However, I was provided me w/ excellent service. I continue to service my car at this location solely based on the quality of service he provides. However, I was appalled by the behavior of the check out counter attendant, Sharon. Not only was she rude and very unprofessional, she was “training” a new employee at the time and was not helpful to her or me. The management at this location should consider refilling her position. More

Good service. Got me out in record time! I will use them again! Thumbs up! Got me out in record time! I will use them again! Thumbs up! More

Service was great as usual and there were no problems with the car after I drove away. I still have no complaints. Of course, I will come again. with the car after I drove away. I still have no complaints. Of course, I will come again. More

I can’t find one Single thing to complain about the people where very friendly and provided excellent service people where very friendly and provided excellent service More

Michael Carlisle was absolutely the most unprofessional service advisor I have ever encountered in discussing required services and recommendations. The services provided was services that was already co service advisor I have ever encountered in discussing required services and recommendations. The services provided was services that was already completed less than a month prior at the same dealership. Any knowledgeable Service Advisor should/would've read comments listed in the service appointment and call for discussion. Extremely disappointed in this service department and Michael Carlisle professional demeanor! More

Very well pleased with the service that I received any assistance in making my purchase as smooth as possible financing department was very helpful along with the sales department up to the general manage assistance in making my purchase as smooth as possible financing department was very helpful along with the sales department up to the general manager of Mr. Devon staying involved with my purchase praise the Lord and thank you More