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Banister Ford of Marlow Heights

Marlow Heights, MD

3.9
1,471 Reviews

5000 Auth Rd.

Marlow Heights, MD

20746

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1,471 Reviews of Banister Ford of Marlow Heights

March 14, 2022

Mr Sonny was the first person I saw when I enter into Baniater Ford. He is awesome person. Great hospitality excellent worker. I will recommend him to my friends and family. More

by BEAJOHNSON464
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Amir, Ali, Ronda, the general manager. They get 5 stars highly recommended. I live 50 mins.away worth the trip., Sonny Betancourt
Mar 14, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are so grateful to earn your business! Thank you for deciding to come see us at The New Banister Ford of Marlow Heights!

March 14, 2022

The customer service was excellent. The staff were kind and kept me informed about my vehicle. More

by ASHLEY.ROCA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure but he was great
Mar 14, 2022 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated, Ashley! We are happy to be of service to you. Thank you for choosing The New Banister Ford of Marlow Heights!

March 14, 2022

Amazing customer service Very patient and friendly each visit. I love that they support each other when it comes to customer questions. More

by RARCHELLE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon Wilson
Mar 15, 2022 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated! Thank you so much for taking the time to share your feedback. We look forward to continue to be of service to you in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

March 13, 2022

Fantastic customer service! Also gave an extra look over for services that are needed in the near future. Thank you James! More

by Mcleod_jn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James in the service department.
Mar 14, 2022 -

Banister Ford of Marlow Heights responded

We appreciate you for choosing The New Banister Ford of Marlow Heights! We look forward to continue to be of service toy int he future. Thank you !

March 12, 2022

Terrible Was Told My Catalytic Converter And 02 Sensor Was The Reason My Car Was Shaking While Accelerating. My Service Advisor Was Not Listening When I Tried To Explain The Problem Saying Smart Remarks A More

by ANT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sonny Betancourt, Evelyn Betancourt
Apr 20, 2022 -

Banister Ford of Marlow Heights responded

Hey Ant. Thank you for taking the time to notify us. We would like to discuss this matter to you directly. Please leave a good contact (phone # or email) Or you can reach out to us at your earliest convenience at 7579165229. Thank you

March 12, 2022

Great customer service and a comfortable waiting area; great coffee is also provided along with strong Wi-Fi so I could work while I waited More

by NSYLVER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tavaun Green, Bobby Gray
Mar 14, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star review! We are happy to know that you had a pleasant customer experience during your recent visit at The New Banister Ford of Marlow Heights!

March 11, 2022

I had a great experience and will continue to use Bannister. The Service Technicians are knowledgeable and customer focused. More

by jerrod.m.contee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
Mar 14, 2022 -

Banister Ford of Marlow Heights responded

Hey Jerrod! Thank you so much for taking the time to share your feedback. We are looking forward to continue to be of assistance to you when you are in need at The New Banister Ford of Marlow Heights!

March 11, 2022

My experience at Banister has been excellent. Far better than Sheehy Ford. Keep up the good work!! More

by SL_PRESLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
Mar 14, 2022 -

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to rate us 5-stars! We are thankful to earn your business, and we look forward to continue to be of service to you in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

March 11, 2022

Excellent service. I had a wonderful experience. Shout out to Mr. Ali for putting in extra effort to make sure I was well taking care of. Thanks Banister Ford Team. More

by CHANELLEWELLS17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali
Mar 14, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star review, Chanelle! We are so happy to know that our team could be of service to you during your recent visit. We look forward to continue to be of assistance to you when you are in need in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

March 11, 2022

I bought my car in for noises after having a engine put in and the lady at the desk told me that it needed rear brakes and rotors which cost 732.? and she said that she didn't hear any noises but when I go More

by JLB817
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bobby Gray
Apr 20, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to rate & share your feedback. Your feedback is very important to us because we are constantly looking for new ways to improve the customer experience. We would like to discuss this situation with you directly , please leave your phone number or a email address for us to reach out to. Or you could reach us at your earliest convenience at 7579165229. Thank You

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