Banister Ford of Marlow Heights

I normally do not write reviews about my dealership experience because I am so irritated after waiting hours for my service to be completed. But this time was the complete opposite. Couldn't believe it experience because I am so irritated after waiting hours for my service to be completed. But this time was the complete opposite. Couldn't believe it. They had me in and out within roughly 75-90 minutes! I want to give a huge shoutout to my service advisor Tavaun Green! Thank you for your professionalism and wit. Very kind and courteous professional. Will definitely stick with Tavaun moving forward! More

James was amazing! I really appreciate that he took the time to look over my vehicle while I was there I really appreciate that he took the time to look over my vehicle while I was there More

I found my experience with Banister to be positive and I will return there again will return there again More

Amir and Shana were excellent. They tried their best to get me out of a bad deal from another dealership, and got me into the car I wanted at the best possible rate given the circu They tried their best to get me out of a bad deal from another dealership, and got me into the car I wanted at the best possible rate given the circumstances. My only regret in dealing with them is not taking the offer they made me a couple of weeks before, because it was the best deal I was going to get. I highly recommend Banister Ford, particularly the sales and finance people I interacted with (Amir, Shana, Ali, and Evelyn). Buy with confidence from these people, and DO NOT secondguess. More

Well let me start by saying my sales rep Evelyn was awesome she went above and beyond to make sure I stop being so nervous about buying my new car and just believe and claim 😌 it and I would drive off awesome she went above and beyond to make sure I stop being so nervous about buying my new car and just believe and claim 😌 it and I would drive off her lot satisfied and happy with my new car also the staff was professional and knowledgeable about the vehicles mrs. Evelyn was a joy to talk to and I loved that she stayed masked up so I felt comfortable 😊 I'm so happy with the service and will refer all my friends and family to come to Ford And ask for the best sales rep I ever met thank you Ford Team..as I say all the time to my staff "Team Work Make The Dream Work" More

As always throughout my. experience with your organization the personnel is always professional and promote an outstanding environment. experience with your organization the personnel is always professional and promote an outstanding environment. More

TaVaun was an excellent service advisor. Waiting area was clean, spacious and comfortable. Time to perform maintenance was ressonable. Waiting area was clean, spacious and comfortable. Time to perform maintenance was ressonable. More

Everyone was very courteous and accommodating. They were very knowledgeable and answered questions during the transaction. They were very apologetic about the length of time we had to wait to co They were very knowledgeable and answered questions during the transaction. They were very apologetic about the length of time we had to wait to conclude the transaction. If the need arises I definitely would do business with Banister Ford again. More

They were very professional. They had me in and out in now time which was great! They had me in and out in now time which was great! More

My husband and I had the pleasure of working with Angie and Ali in the purchase of a used car Both were very kind, knowledgeable and helpful. I've had many car buying experiences and this was by far the and Ali in the purchase of a used car Both were very kind, knowledgeable and helpful. I've had many car buying experiences and this was by far the most pleasant experience. There were no high pressure sales tactics. Ali and his sales/financing staff answered all of our questions about the car. We felt like the car was priced fairly and we left feeling good about our purchase- no buyers remorse! Thanks so much to Ali, Angie and staff for a wonderful car buying experience. I highly recommend Banister Ford of Marlow Heights if you are in the market for a new or used car. More