Back

Banister Ford of Marlow Heights

Marlow Heights, MD

3.9
1,470 Reviews

5000 Auth Rd.

Marlow Heights, MD

20746

Directions

By Type

1,470 Reviews of Banister Ford of Marlow Heights

April 24, 2022

I’m happy with the work, Love what they are doing keep it up could be, More

by Mr.HOLT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
Apr 28, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star rating, Mr. Holt! We appreciate you for sharing your feedback! Thank you for choosing The New Banister Ford of Marlow Heights!

April 23, 2022

Service was thorough and done on time! Also, there was a helpful review of future service work that will be needed (shocks). More

by PRESTONMEARS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
Apr 29, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. Your 5-star review is greatly appreciated! We look forward to continue to be of service to you in the future when you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

April 23, 2022

The service was excellent from start to finish. I left the dealership smiling. I will certainly refer to others. More

by RBYDOW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda “Mandy” Smith
Apr 29, 2022 -

Banister Ford of Marlow Heights responded

We are happy to hear that you had a pleasant customer experience. Thank you so much for taking the time to share your feedback, your 5-star review is greatly appreciated! We look forward to continue to be of assistance to you when you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

Apr 30, 2022 -

RBYDOW responded

You’re welcome. It’s a good feeling to be treated with respect.

April 23, 2022

They were quick and efficient when performing my oil change service. Before I could sit down and get comfortable, I was being notified they were complete. I was able to get on with my day and very hap More

by THAKID301
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Gray, Chris Oyedeji
Apr 29, 2022 -

Banister Ford of Marlow Heights responded

We thank. you for taking the time to share your feedback. We appreciate your 5-star review. Thank you for choosing The New Banister Ford of Marlow Heights!

April 22, 2022

The service was done in a timely manner and well, as usual. However, I was given questionable information about a problem that does not seem to actually exist. Was this an effort to get me to purchase s More

by LIVINGWITHHOPE.727
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Oyedeji
Apr 29, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your rating & feedback. We would like to speak to you directly about your experience, please reach out to us at your earliest convenience at 7579165229. Thank You!

April 22, 2022

Mr. Stevenson went above and beyond to accommodate me while my vehicle was being services. Thank Mr. Stevenson. More

by ASTEPHENS85.HARRIS
Customer Service
Recommend Dealer
Yes
Employees Worked With
Devron Stevenson
Apr 29, 2022 -

Banister Ford of Marlow Heights responded

Your 5-star rating is greatly appreciated by our team! Thank you for taking the time to share your feedback. We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

April 22, 2022

we've worked with Sherrill several times, and have always gotten great service. We'd recommend Banister Ford for terrific service and fair pricing. More

by LYEWLYE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherrill Smith, Sajjad Ali
Apr 29, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star review! Your feedback is greatly appreciated. We look forward to continue to create great experiences with you in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

April 22, 2022

I was skeptical of this dealership after having dealt with the previous management team, but visiting last week to buy out my lease went smoother than I could have hoped. Shana and Amir both went out of More

by GARRETTHAAKE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amir Taghinejad, Shana Jefferson
Apr 29, 2022 -

Banister Ford of Marlow Heights responded

Thank you so much for your 5-star review! We are so grateful that we could earn a chance & earn your business. We are happy to be of service to you. Congratulations on the purchase of your new vehicle! Thank you for choosing The New Banister Ford of Marlow Heights!

April 22, 2022

Did not service my car from original 10pm appt. Next day did not complete all requested service. More

by DJTONEZ41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bobby Gray
Apr 29, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We are constantly looking for new ways to improve the customer experience, so we would like to speak to you directly about your experience. At your earliest convenience can you leave a good contact # or email to reach you, or reach us directly at 7579165229. Thank You

April 21, 2022

I took my vehicle up there for a tow link recall. When I got my car back My alignment or something else...is all messed up to the point where I can barely drive it. When I called them to try to get More

by flexonejohnson
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Bobby Gray, Chris Oyedeji
Apr 29, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We apologize for the inconvenience. We would like an opportunity to make things right with you. At your earliest convenience, please leave a good contact for you (phone # or email) , or you can reach out to us directly at 7579165229. Thank You

...
89
...