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Banister Ford of Marlow Heights

Marlow Heights, MD

3.9
1,470 Reviews
Call Dealership (301) 423-4950

5000 Auth Rd.

Marlow Heights, MD

20746

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1,470 Reviews of Banister Ford of Marlow Heights

May 14, 2022

Scheduled work on recall not performed. as scheduled. Spy. Ess made and you failed to do with a proposed 5 day leave cst. More

by DBOGYS11
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bobby Gray
Report | Print
Apr 25, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We apologize for the inconvenience you may have experienced. We hope we can earn another opportunity to earn your business.

May 14, 2022

Great customer service! It was a very good experience. The associate took the time to explain everything and gave me good advice on the status of my car, we it was complete. More

by BUTLER_BOBBIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
Report | Print
Jul 08, 2022 -

Banister Ford of Marlow Heights responded

Hi Bobbie! We're grateful for your 5-star review. We're happy to make your visits informative and provide you with a great experience! Thank you for seeing us here at Banister Ford of Marlow Heights, we're eager to see you again soon!

May 12, 2022

Alsome ! Great service my car was fixed the same day I dropped it off. Friendly environment !! Love Banister Ford !! More

by LADYSPOCK1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Carlisle
Report | Print
Jul 08, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star review and sharing your experience with the community! We're happy to provide you with a lovely experience here at Banister Ford of Marlow Heights!

May 11, 2022

Everyone was extremely pleasant, especially James. I go there often and they make sure to keep me informed. More

by taylorybrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James M
Report | Print
Jul 08, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your response and frequent visits! We're happy to provide you with excellent service here at Banister Ford of Marlow Heights!

May 11, 2022

The repair service provided by the Banister Service department was great. They kept me informed of their progress and provided me a courtesy wash of my vehicle. More

by aclassservicesllc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda "Mandy" Smith
Report | Print
Jul 08, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your time and feedback! Your review is important to us and the community we serve. We are happy to continue to provide you with your automotive needs, here at Banister Ford of Marlow Heights!

May 11, 2022

My Service adviser provided great service. Certainly a long way from what drove me away from Sheehy. I will be back. More

by ROGERS.TROY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
Report | Print
Jul 08, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your positive review Troy! We are constantly striving for improvement and we are happy we earned your business! The team here at Banister Ford is happy to assist you! We look forward to seeing you again soon.

May 09, 2022

Excellent customer service! Good and caring people and i will love to do business with them again.. More

by KENNEDYAMOSS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shana Jefferson
Report | Print
May 10, 2022 -

Banister Ford of Marlow Heights responded

Hey Kennedy! Thank you for your 5-star review! We are so thrilled to know that you were satisfied with your customer experience. We are happy to be of service to you. Thank you for choosing The New Banister Ford of Marlow Heights!

May 08, 2022

Very professional experience and fast. I would recommend them to anyone. Definitely not my last time coming. More

by malcolmlove2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Gray, Joe Hammett, Don Berry, Jerry Petro, Kevin Buckmaster, Jeff Kerns, Yadira Kauffman, Amir Taghinejad, Sajjad Ali, Chris Oyedeji
Report | Print
May 10, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback, Malcom! Your 5-star rating is greatly appreciated. We look forward to continue to earn your business in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

May 11, 2022 -

malcolmlove2016 responded

Most certainly

May 07, 2022

Manager took care of me with what was needed in a timely manner. I was a little late and he still assisted with my appointment. More

by shantemayle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devron Stevenson
Report | Print
May 16, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are happy to know that we could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

May 07, 2022

the service was fast, workers were pleasant, area was clean, personal distance was in affect, and people wore masks. More

by ALBERTA_TAYLOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Gray, Yadira Kauffman, Chris Oyedeji
Report | Print
May 16, 2022 -

Banister Ford of Marlow Heights responded

Hey Alberta! Thank you so much for taking the time to share your feedback. Your 5-star rating is greatly appreciated! We take pride in ensuring that all of our visitors feel 100% comfortable. Thank you for choosing The New Banister Ford of Marlow Heights!

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