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Banister Ford of Marlow Heights

Marlow Heights, MD

3.9
1,470 Reviews
Call Dealership (301) 423-4950

5000 Auth Rd.

Marlow Heights, MD

20746

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1,470 Reviews of Banister Ford of Marlow Heights

August 12, 2022

Looks like a store that’s trying to win back customers. Need help from top. Employees look at times overwhelmed. More

by NEPRICE.225
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sonny Betancourt, Evelyn Betancourt
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Aug 16, 2022 -

Banister Ford of Marlow Heights responded

Your feedback is greatly appreciated! Thank you so much for taking the time to share your 5-star review! Thank you for choosing The New Banister Ford of Marlow Heights!

August 12, 2022

very very very very good good good good experience experience experience experience. No no joke joke. More

by garnetrx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Gray, Chris Oyedeji
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Aug 16, 2022 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated! Thank you so much for taking the time to share your feedback! We are happy to know that we could be of service to you. Thank you for choosing The New Banister Ford of Marlow Heights!

August 12, 2022

The service representative Chris has always been very helpful, goes above what is required and follows through on what he says he will do and when he will do it ! More

by job468
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
Report | Print
Aug 13, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star review! We greatly appreciate the response and your business. We are glad we are able to take care of you and look forward to serving you again here at Banister Ford of Marlow Heights!

August 11, 2022

They charged $1600 for a repair that did not fix the problem. After another Ford dealer repaired the actual problem for $400, Banister would not give me any refund or credit. More

by c t 88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Carlisle
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August 10, 2022

It was a pleasure to have been assisted by Christopher, as always. The work was done within a decent time. More

by ieshabrooks89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
Report | Print
Aug 11, 2022 -

Banister Ford of Marlow Heights responded

Hi Iesha, thank you so much for your feedback and 5-star review! We are happy to serve you here at Banister Ford of Marlow Heights! We're always here happy to assist you and look forward to earning your business again soon!

August 09, 2022

Chris at the service center provided excellent customer service! I got my car at the Upper Marlboro location and before getting service here only went there for any service, they were unable to take car of More

by ngartrell84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
Report | Print
Aug 09, 2022 -

Banister Ford of Marlow Heights responded

Thank you so much for your feedback and 5-star review! We're happy to give you an excellent experience each and every time you come in for service! Thank you for taking a leap of faith and trusting us with your vehicle! We're glad to have earned your business and look forward to taking care of you for your next service visit, here at Banister Ford of Marlow Heights!

August 07, 2022

fast and friendly and good to go I would recommend them to anyone that I know More

by ECTORMORGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
Report | Print
Aug 08, 2022 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated! We look forward to continue to be of service to you in the future when you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

August 06, 2022

Mandy was great in providing the options our car needed for service. Great job! Thanks. More

by JCARLDANI
Recommend Dealer
Yes
Employees Worked With
Amanda Smith
Report | Print
Aug 08, 2022 -

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to leave us a 5-star review! Your feedback is greatly appreciated here at Banister Ford of Marlow Heights! We look forward to continuing to take care of you and your vehicle!

August 05, 2022

Was in and out in under a hour. This was unusual and a very welcome addition. More

by rhonda2323m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda
Report | Print
Aug 05, 2022 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated, Rhonda! We are happy to know that our team can be of service to you during your recent visit. We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

August 03, 2022

Salesman was very helpful and knowledgeable, answered all my questions. Had a little problem with the numbers but other than that would recommend and I'll buy again from them. More

by marcelo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herb Williams
Report | Print
Aug 05, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback, Marcelo! Your 5-star rating is greatly appreciated! We are happy to know that our team can be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

Aug 05, 2022 -

Banister Ford of Marlow Heights responded

We greatly appreciate your 5-star review and feedback! We're glad we were able to earn your business and look forward to serving you again in the future here at Banister Ford of Marlow Heights!

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