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Banister Ford of Marlow Heights

Marlow Heights, MD

3.9
1,470 Reviews
Call Dealership (301) 423-4950

5000 Auth Rd.

Marlow Heights, MD

20746

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1,470 Reviews of Banister Ford of Marlow Heights

August 26, 2022

I was promptly and pleasantly taken care of when I arrived. Everyone was helpful to me and treated me with respect. The service area was clean, and the cashiers were very understanding when I didn't More

by DOLLYDIMPLES63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Driver
Report | Print
Aug 29, 2022 -

Banister Ford of Marlow Heights responded

We are so happy to hear that you had a pleasant experience during your recent visit. Thank you so much for taking the time to share your feedback. We look forward to continue to be here for you when you are in need in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

August 26, 2022

They worked with me. They found the car that was in my budget and this interest rate was good More

by FVVFLEMING
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Kelly, woman in office and Lewis
Report | Print
Aug 29, 2022 -

Banister Ford of Marlow Heights responded

We are happy to know that we could be of assistance to you during your recent visit. Thank you for your 5-star review, your feedback is greatly appreciated. Thank you for choosing The New Banister Ford of Marlow Heights!

August 24, 2022

This will be my last time purchasing a vehicle from banister. My experiences have been really upsetting and depressing. More

by RWALKER12
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I’m not sure of the names. But every time I I get transferred to a voicemail or the phone just hangs up
Report | Print
Aug 29, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We would like to know if we can get the opportunity to speak to you directly about your experience. We want to make things right with you. Please reach out to us at your earliest convince at 7579165229. Thank You!

Aug 29, 2022 -

RWALKER12 responded

Can you all give me a call if possible 301-433-5948 Thank you very much.

August 24, 2022

Great excellent customer service nice waiting area very clean service is done in manner time More

by Ajsanders46@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
Report | Print
Aug 29, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are happy to know that you enjoyed your recent visit. We look forward to continue to be of service to you in the future when you are in need. Thank you for choosing The New Banister Ford of Marlow Heights !

August 24, 2022

Thanks for your service. Please help with other things regarding my vehicle things today and tomorrow More

by Andersonandcompany
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
Report | Print
Aug 29, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your 5-star review! We are so happy to know that we could be of service to you during your recent visit. We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

August 24, 2022

Chris was very helpful and delivered on everything he said he would. Very friendly and informative. More

by CBCJR51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
Report | Print
Aug 29, 2022 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated. Thank you for choosing The New Banister Ford of Marlow Heights!

August 22, 2022

Service desk told me the recall was back ordered until October, but I got the car back in a couple of days. I asked do they have a loaner van. They don't offer loan cars. More

by JAMESHINNANT
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Amanda 584964 2141
Report | Print
Aug 23, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback & rate us 4-stars, James! Unfortunately, due to the national chip shortage; we do not have the inventory right now to offer loaner cars. We will as soon as things turn around in regards to the chip shortage issue. Thank you for choosing The New Banister Ford of Marlow Heights!

August 22, 2022

The experience was amazing. Knowledgeable staff was able to help me, and my family find 2 vehicles. Just such an amazing experience. Happy More

by JOE.M.RUDOLPH.JR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary
Report | Print
Aug 31, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback, Joe! We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

August 21, 2022

Good with recall. Fixed same day. Called quickly after the job was completed. Pleasant staff. More

by jnsmt7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
Report | Print
Aug 23, 2022 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated! Thank you for taking the time to share your feedback. We look forward to continue to be of service to you during your next visit. Thank you for choosing The New Banister Ford of Marlow Heights!

August 21, 2022

Need courtsey car wash after service. Vacuum interior. Would be most appreciated And would increase rating More

by SSPEAKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
Report | Print
Aug 29, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. Feedback like yours helps us tremendously because we are always looking for new ways to improve the customer experience. Thank you for choosing The New Banister Ford of Marlow Heights!

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