Banister Ford of Marlow Heights

Truck could not of passed inspection. Turbo actuator was bad, front axle needs ball joints, brakes are worn and tried to cover up with pads, front driver side wheel bearing was bad, and Turbo actuator was bad, front axle needs ball joints, brakes are worn and tried to cover up with pads, front driver side wheel bearing was bad, and last but not least the truck was in limp mode 30 miles after arrival for emissions. I have purchased trucks all over the country and this is by far the worst experience I’ve had. Again I understand buying a used truck is always a risk, but I was told they were waiting on parts to ship the truck out to only find all the issues above. Last note the sales contract had a line item for tax, that ended up being a gap protection policy through a 3rd party, was not impressed by that. Bet this review doesn’t see their page. Sean Pooler More

Amanda was very pleasant. The service on my car took less than the quoted time which is always good. The service on my car took less than the quoted time which is always good. More

I had a 20,000 mile check up for my 2020 F 150. In and out in less than 45 minutes.Great customer service. In and out in less than 45 minutes.Great customer service. More

Horrible there should be an option for zero stars. However, since they did not steal the car, one star. However, since they did not steal the car, one star. More

The oil change was done in a timely manner. The customer service has improved from my last visited. The customer service has improved from my last visited. More

Chris was so helpful, courteous, communicative, and professional. Amazing service! Thank you so very much. professional. Amazing service! Thank you so very much. More

My last service visit was quite frustrating! My oil change wait was 1.5 hours. Not good! My oil change wait was 1.5 hours. Not good! More

Timely service, was in and out. The VIP program helped out alot. Good money spent The VIP program helped out alot. Good money spent More

Excellent, service was done in the time promise, great customer service, very professional and kept me updated on the status of the service customer service, very professional and kept me updated on the status of the service More

Amar Virk and Sean Mathis were extremely helpful throughout the process and ensured that everything went smoothly. Being able to process much of the paperwork ahead of time and remotely allowed me t throughout the process and ensured that everything went smoothly. Being able to process much of the paperwork ahead of time and remotely allowed me to grab the new vehicle the day of pickup and get on the road. Thanks, team! More