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Banister Ford of Marlow Heights

Marlow Heights, MD

3.9
1,471 Reviews
Call Dealership (301) 423-4950

5000 Auth Rd.

Marlow Heights, MD

20746

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1,471 Reviews of Banister Ford of Marlow Heights

November 29, 2022

The work dod not take all day. I got there early and my car was taken back. More

by bclarke7752
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Moore
Report | Print
Nov 30, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! Your 5-star rating is greatly appreciated by our team! We look forward to continue to be of service to you in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

November 29, 2022

So, far the prcess was quick and efficient. . Maybe the customers service will improve over time. More

by antoniojohnsonbey
Recommend Dealer
Yes
Employees Worked With
Bobby Gray, Sherrill Smith
Report | Print
Nov 30, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your 5-star review! We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

November 28, 2022

For the complete story please call me at 402-201-8056. My experience is lack luster at best. More

by TERRY.W.JONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda
Report | Print
Nov 29, 2022 -

Banister Ford of Marlow Heights responded

Hey Terry. Thank you for taking the time to share your feedback & notifying us. We would like to speak to you directly about your experience. We will be reaching out to you at the phone # you provided as soon as possible to discuss with you directly. Thank you

November 28, 2022

I really love how they communicate with me and kept me updated on my truck More

by TINKAKEMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda, Bryant and Carlos
Report | Print
Nov 29, 2022 -

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to share your feedback! Your 5-star review is greatly appreciated! Thank you for choosing The New Banister Ford of Marlow Heights!

November 27, 2022

Thanks Chris for the attention that you and the guys give my car. I really appreciated it. More

by LANDRYRUTH710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
Report | Print
Nov 29, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! Your 5-star review is greatly appreciated! We look forward to continue to be of service to you in the future when you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

November 26, 2022

Very nice nice nice nice nice nice nice nice nice nice nice nice nice job More

by WILLIAMHAZER65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
Report | Print
Nov 29, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback, William! We are happy to know that you had a great customer experience. We are very thankful to earn your business here at The New Banister Ford of Marlow Heights!

November 26, 2022

I did not have a good experience. Fees were added to the contract at contract signing. We were at the dealership 4 times before picking up car. We did not get a second key. Knocke More

by BAMI386
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jared
Report | Print
November 26, 2022

Very professional and amazing place to purchase a car. Thank you for Al the help! More

by JUSTIN.WITCHER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sherrill Smith, Devron Stevenson
Report | Print
Nov 29, 2022 -

Banister Ford of Marlow Heights responded

Hey Justin! Thank you for taking the time to share your feedback! Your 5-star review is greatly appreciated! Congratulations on the purchase of your new vehicle! Welcome to the Banister Ford of Marlow Heights family!

November 25, 2022

Van was not washed. This is the second time I have brought van in for service and they did not wash it. Found on the front seat for the form to be washed. Was not Se More

by roselyn_hobson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
Report | Print
November 25, 2022

Very good service and minimum waiting time service rep was very helpful and knowledable to my questions More

by charliepage22
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
Report | Print
Nov 29, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are happy to know that our team could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

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