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Banister Ford of Marlow Heights

Marlow Heights, MD

3.9
1,471 Reviews
Call Dealership (301) 423-4950

5000 Auth Rd.

Marlow Heights, MD

20746

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1,471 Reviews of Banister Ford of Marlow Heights

January 29, 2023

They have sped up service and they have a great office area to work in while waiting that is quiet. They would not rotate the tires though, claiming the tread is low. More

by Rkavan12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
Report | Print
Feb 10, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We are happy to know that you enjoyed your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

January 29, 2023

They have excellent staff that's professional and knowledgeable about their inventory. They were able to assist me in finding the right vehicle for me. More

by B.STOKESJR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shanise Craft
Report | Print
Jan 31, 2023 -

Banister Ford of Marlow Heights responded

Your 5-star rating is greatly appreciated! We are happy to know that our team could be of service to you. We look forward to be here for you in the future when you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

January 25, 2023

Clean, spacious Waiting area, professional staff, communicated well and very efficient. Always easy to get in touch with! More

by IAMSTRENGTH18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray, Chris Oyedeji, Michael Moore
Report | Print
Feb 06, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We appreciate your 5-star review! We look forward to continue to be of service to you in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

January 25, 2023

Always receives professional service and the staff seems very friendly. I would highly recommend this dealership More

by RGBOAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
Report | Print
Jan 31, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! Your 5-star review is greatly appreciated! We are thrilled to know that you had a pleasant customer experience. We are grateful to earn your business here at Banister Ford of Marlow Heights!

January 22, 2023

Carlos is great! He’s the only person I deal with in the service department and he always makes sure to correct any issues that I have and gets me my vehicle back in More

by Sunnysjunk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Feb 07, 2023 -

Banister Ford of Marlow Heights responded

We are happy to know that our team could be of service to you during your recent visit. Your 5-star rating is greatly appreciated. We look forward to continue to be of service to you in the future when you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

January 22, 2023

Excellent service, time week spent and price was ok as well, plus the advice about my tires More

by CI63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
Report | Print
Jan 24, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! Your 5-star rating is greatly appreciated! Thank you for choosing The New Banister Ford of Marlow Heights!

January 22, 2023

Thus was a nice experience and tge workers were very proffesional and answered all my questions More

by DEONDRE.T
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Bledsoe, Richard Bledsoe
Report | Print
Jan 24, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are happy to be of service to you, Deondre! Thank you for choosing The New Banister Ford of Marlow Heights!

January 21, 2023

Had to wait too long to do the job because of parts not available shop More

by JESSELROB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby Gray
Report | Print
Feb 06, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We apologize for any inconvenience you may have experienced. When we have to wait until the part gets to us, typically it will take longer for service. We hope that we can earn another chance to earn your business. Thank you for choosing The New Banister Ford of Marlow Heights!

January 20, 2023

My only dealings with Banister Ford has been with their service department. My experience with service, has been awesome. More

by ROBERTWEBB1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
Report | Print
Feb 10, 2023 -

Banister Ford of Marlow Heights responded

Hey Robert! Thank you for taking the time to share your feedback! Your 5-star review is greatly appreciated! We are thankful to have you as customer! Thank you for choosing The New Banister Ford of Marlow Heights!

January 20, 2023

I was greeted within seconds after arriving at the service desk. The service representative took my information an d the service was completed in a timely manner. More

by KUNTRYBOY75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Castillo
Report | Print
Feb 07, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We appreciate your 5-star review! We look forward to continue to be of service to you in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

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