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Banister Ford of Marlow Heights

Marlow Heights, MD

3.9
1,470 Reviews
Call Dealership (301) 423-4950

5000 Auth Rd.

Marlow Heights, MD

20746

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1,470 Reviews of Banister Ford of Marlow Heights

February 01, 2023

I was able to get an immediate appointment and my truck was brought into the shop as soon as I arrived. The gentleman that checked me in was thoughtful and courteous. He made sure I understood my maintenan More

by mrbarkley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember the name of the gentleman at the service counter, but he was great., Chris Oyedeji, Michael Moore
Report | Print
Feb 07, 2023 -

Banister Ford of Marlow Heights responded

Thank You for taking the time to share your feedback. Your 5-star rating is greatly appreciated! Thank you for choosing The New Banister Ford of Marlow Heights!

February 01, 2023

Good customer approach. And they do a good job.for me I'm satisfy and I will be back again More

by NESAPR26
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray, Chris Oyedeji, Michael Moore
Report | Print
Feb 07, 2023 -

Banister Ford of Marlow Heights responded

We are happy to have you as our customer! Your 5-star rating is greatly appreciated! Thank you for choosing The New Banister Ford of Marlow Heights!

February 01, 2023

Service advisor was courteous, competent and highly efficient. I do not remember his name. Will he become my regular advisor? More

by RHPOINTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray, Sonny Betancourt, Michael Moore
Report | Print
Feb 06, 2023 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star rating! We are thankful to earn your business here at The New Banister Ford of Marlow Heights!

Feb 07, 2023 -

RHPOINTER responded

Sonny Betancourt and Bobby Gray worked for Shehy. Bobby Gray retired before the company was sold to Banister. I am not sure how helpful this review will be.

February 01, 2023

Great experience with the sales team. Everyone was welcoming and worked to get me in my new vehicle. Thanks Sonny More

by TNELSON410
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sonny Betancourt
Report | Print
Feb 06, 2023 -

Banister Ford of Marlow Heights responded

We are happy to know that you enjoyed your recent visit! Thank you for taking the time to share your feedback. We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

January 31, 2023

They have a problem with the front deck of the Repair service that they never answer the phone and call to find out about this. The Repair process at that point does not work for the service More

by ALAS370
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
All the guys work at the service department
Report | Print
Jan 31, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We greatly apologize for the inconvenience. Can you please tell us what number that you were attempting to call ? We would like to fix this , if this is an problem.

Jan 31, 2023 -

ALAS370 responded

(301) 702-3697 +1 (301) 702-3661 +1 (301) 702-3674

January 31, 2023

Had a good experience, no issues will go again when I need service. Thanks for the help More

by RREYNOLDS67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na, Bobby Gray, Chris Oyedeji, Michael Moore
Report | Print
Feb 10, 2023 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star review! We look forward to continue to be of service to you in the future. Thank you again for choosing The New Banister Ford of Marlow Heights!

Feb 11, 2023 -

RREYNOLDS67 responded

Will be bringing my truck to you when I need service. Great job

January 31, 2023

The representatives were courteous and acted in a professional manner. The car was ready at the time the representative said it would be ready. More

by LBR2087911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
Report | Print
Feb 10, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are happy to know that our team could be of service to you during your recent visit. We ask if you could tell a friend about your customer experience. Thank you for choosing The New Banister Ford of Marlow Heights!

January 30, 2023

I wouldn't blurt it out as a first choice. But if someone said they had no where else to go, I would let them know you are an available option. More

by ROBINJD247
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
Report | Print
Feb 10, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We would like to know what our team can do to receive a higher rating from you & most importantly give you a better customer experience. Please leave a phone number or email that we can reach out to you on to see what we can do to improve the customer experience. Thank You

January 30, 2023

The service I received was quick, prompt & attentive to ensure thorough customer service, and, check-in was seamless. More

by rlthomas0169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
Report | Print
Jan 31, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are happy to know that our team could be of service to you. We look forward to continue to be of service to you in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

January 29, 2023

They have sped up service and they have a great office area to work in while waiting that is quiet. They would not rotate the tires though, claiming the tread is low. More

by Rkavan12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
Report | Print
Feb 10, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We are happy to know that you enjoyed your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

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