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Banister Ford of Marlow Heights

Marlow Heights, MD

3.9
1,470 Reviews
Call Dealership (301) 423-4950

5000 Auth Rd.

Marlow Heights, MD

20746

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1,470 Reviews of Banister Ford of Marlow Heights

April 27, 2023

Should never take 2 hours for an oil change! Consider an express lane for oil changes only, More

by THINKLEAN65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
Report | Print
May 02, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We apologize for the inconvenience, this particular day you were here we were understaffed. It is not normal for that kind of duration. We apologize. We hope we can earn another chance to earn your business. Thank you for choosing The New Banister Ford of Marlow Heights!

April 26, 2023

The customer service I received was amazing and Yes I have been receiving these great services since late 2019. Very happy Customer will be back in the Fall. This is were I will always get My Car Servi More

by lmlkiti123@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
Report | Print
Apr 27, 2023 -

Banister Ford of Marlow Heights responded

We are so thrilled to know that you had a pleasant customer experience! We look forward to see you again during your next visit. Thank you for choosing The New Banister Ford of Marlow Heights!

April 26, 2023

My car was ready for pickup in 45 minutes. Please keep up the good work. More

by ON41LE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
Report | Print
Apr 27, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We take pride in ensuring that all of our customers are taken care of in a timely fashion. We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

April 26, 2023

Great person 👏 and very kind 😊 and professional and know how to get stuff taken care and I would recommend him to anyone. Keep up the great work 👍 More

by WILLIAMSIMMONS1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amarjot Vohra
Report | Print
May 27, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We appreciate your 5-star rating! We look forward on continuing our business with you in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

April 25, 2023

the whole staff i deal with was very knowable. knew exactly what my extended warranty. the best thing I didn't have to wait all day to get my car service. More

by WCOLE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonny Betancourt, Carlos Scott
Report | Print
May 03, 2023 -

Banister Ford of Marlow Heights responded

Your 5-star rating is greatly appreciated! We look forward to continue to be of service to you in the future whenever you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

April 25, 2023

Service was exceptional! I felt welcomed and all my questions were answered understandably. Carlos even walked out to my car to actually show me what we were discussing. This More

by dwheeler0621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Scott
Report | Print
May 18, 2023 -

Banister Ford of Marlow Heights responded

Your 5-star rating is greatly appreciated! We are thrilled to know that our team could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

April 23, 2023

What a difference since Banister took over. The service dept. is now 100% better, especially getting serviced on a Saturday. More

by RTHOMASX3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
Report | Print
Apr 24, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! Your kind words are greatly appreciated. Thank you for choosing The New Banister Ford of Marlow Heights!

April 23, 2023

Disappointed shuttle service wasn't available car was in an accident. There's only one car????? More

by JHEWINSJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
Report | Print
Apr 25, 2023 -

Banister Ford of Marlow Heights responded

We apologize for the inconvenience you may have experienced with our shuttle service. We are under a shortage of vehicles all together, so it is difficult for us to add a 2nd vehicle to be a shuttle vehicle. In time we will have more than 1 shuttle. We greatly appreciate you for understanding. Thank you for choosing The New Banister Ford of Marlow Heights!

April 22, 2023

He was very helpful and on time with my service request, service was super fast More

by kathy.r.roach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray, Davonte Manuel
Report | Print
Apr 24, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your 5-star rating, Kathy. We look forward to continue to be of service to you in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

April 22, 2023

Fast and professional. I was glad to see they still had my information from the former owner. More

by ALLENWADE920
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby Gray, Chris Oyedeji, Joe Hamilton, Sharon Wilson, Davonte Manuel, Carlos Scott, Amarjot Vohra, Mohammed Qureshey
Report | Print
Apr 24, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback.

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