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Banister Ford of Marlow Heights

Marlow Heights, MD

3.9
1,470 Reviews
Call Dealership (301) 423-4950

5000 Auth Rd.

Marlow Heights, MD

20746

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1,470 Reviews of Banister Ford of Marlow Heights

April 21, 2023

Service was done quickly and promptly. They have a service team that responds to requests. More

by ALEXANDERPATRICIAPEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji, Carlos Scott
Report | Print
Apr 21, 2023 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated , Alexander. We are happy to know that our team could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

April 20, 2023

Great experience except service after the sale - used car manager is a total fail. Poorly informed and failed to even try to understand my concern. Lost any future business or referrals. More

by djcase92
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sherrill Smith, Shanise Craft, Tim Baig, Leander Putney
Report | Print
April 19, 2023

Checking in was very easy and quick. The waiting room was also very comfortable and clean. More

by drewat44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
Report | Print
Apr 20, 2023 -

Banister Ford of Marlow Heights responded

Your 5-star rating is greatly appreciated! Thank you for choosing The New Banister Ford of Marlow Heights!

April 17, 2023

Employees were very professional/friendly; with great time estimate. Was able to answer all questions! More

by FFusion
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
Report | Print
Apr 20, 2023 -

Banister Ford of Marlow Heights responded

We are happy to have you as a customer. Thank you for taking the time to share your feedback. We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

April 17, 2023

It took two hour to complete my oil change and tire rotation. Was not happy More

by YOUNGTHANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Lopez
Report | Print
Apr 25, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We greatly apologize for any inconvenience you may have experienced during your last visit, as we were short staff that day you visited us. We hope we can earn another chance to serve you.

April 16, 2023

Amazing service and customer service! I would certainly recommend Banister Ford to my friends and family! More

by laminkaniko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
Report | Print
Apr 17, 2023 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star rating! We appreciate your business here at The New Banister Ford of Marlow Heights!

April 16, 2023

Service has been better than other dealerships. Service was completed in a timely manner. Cost could/should adjusted to an more affordable price. More

by awfkthomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
Report | Print
Apr 17, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! Your 5-star rating is greatly appreciated! Thank you for choosing The New Banister Ford of Marlow Heights!

April 16, 2023

Excellent facility and great service. Quick and convenient, and provided a detailed report on the health of my truck. More

by matthew.j.mitchell2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
Report | Print
Apr 17, 2023 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated, Matthew! Thank you for taking the time to share your feedback! We are happy to know that we could be of service to you. Thank you for choosing The New Banister Ford of Marlow Heights!

April 15, 2023

It was ok. The wait time was good the technician was polite, helpful and courtesy More

by robin.callaway52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name
Report | Print
Apr 17, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback, Robin. We hope we can earn another opportunity to serve you here at The New Banister Ford of Marlow Heights!

April 15, 2023

Davonte Manuel was the first person I encountered when I arrived for my appointment. He verified the type of service I needed, took my key and invited me to be seated in the Waiting Room. I received a tex More

by THERESRON0107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
Report | Print
Apr 17, 2023 -

Banister Ford of Marlow Heights responded

Your 5-star rating is greatly appreciated! Thank you for taking the time to share your feedback! We are happy to know that our team could be of service to you! We look forward to continue to be here for you whenever you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

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