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Banister Ford of Marlow Heights

Marlow Heights, MD

3.9
1,471 Reviews
Call Dealership (301) 423-4950

5000 Auth Rd.

Marlow Heights, MD

20746

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1,471 Reviews of Banister Ford of Marlow Heights

May 07, 2023

Mr. Scott was knowledgeable and courteous. My problem was with the wait time! I had an appointment for 8:45am and the work on my car was not completed until about 2:30pm. This is an area that needs improveme More

by donald-hopkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Scott
Report | Print
May 10, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We apologize for the inconvenience as we know that your time is very important. We hope we can earn another opportunity to serve you in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

May 06, 2023

The dealership was great. Tim and Tony were excellent helping out with my purchase. The Ford Maverick I got didn't have the one feature I needed but I blame Ford for making th More

by cfvasquez77
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evelyn Betancourt, Richard Bledsoe, Richard Bledsoe
Report | Print
May 18, 2023 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated! We are thankful to earn your business here at The New Banister Ford of Marlow Heights!

May 06, 2023

From day 1 my service provider at Banister was one of the best professional competent I have experienced in a long time. Thank u More

by CORA_ROGERSTURPIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
Report | Print
May 10, 2023 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated! We are happy to know that you had a pleasant customer experience during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

May 05, 2023

Customer service needs improvement, more knowledgeable sales staff personnel who does better job at inspection More

by jhcole442
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sonny Betancourt, Evelyn Betancourt, Sherrill Smith, Devron Stevenson, Shana Jefferson, Craig Contee
Report | Print
May 05, 2023

The service advisor was knowledgeable, and courteous. The service was performed promptly per the appointment. Very satisfied with the job done. More

by h.deas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amarjot Vohra
Report | Print
May 10, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are happy to know that we could be of service to you during your recent visit. We look forward to continue to be of service to you in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

May 04, 2023

Chris was my representative and he has been terrific! He handled all of my concerns and the overall service was outstanding! More

by phelton1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
Report | Print
May 17, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! Your 5-star rating is greatly appreciated! We are happy to know that you had a pleasant customer experience. Thank you for choosing The New Banister Ford of Marlow Heights!

May 04, 2023

I would like to send a special thanks to Davonte Manuel and Bobby/ mechanic. They went out of their way to take care of my vehicle. Davonte kept me informed everyday on the progress of my car. I am totally More

by RTHOMASX3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby/ mechanic , Davonte Manuel
Report | Print
May 17, 2023 -

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to share your feedback! We appreciate your 5-star rating! We are pleased to hear that you had a pleasant customer experience during your recent visit. We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

May 04, 2023

I would like to send a special thanks to Davonte Manuel and Bobby/mechanic. They went out of their way to take care of my vehicle. Davonte kept me informed everyday on the progress of my vehicle. I am very More

by RTHOMASX3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby/ mechanic , Davonte Manuel
Report | Print
May 27, 2023 -

Banister Ford of Marlow Heights responded

We are so thrilled to know that our team could be of service to you during your recent visit. We take pride in ensuring that your vehicle is well taken care of. Thank you for choosing The New Banister Ford of Marlow Heights!

May 04, 2023

Service person was very professional and pleasant. IMy visit was pleasant and very well timed. More

by BETHEA_ROSEMARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Scott
Report | Print
May 17, 2023 -

Banister Ford of Marlow Heights responded

Thank you very much for taking the time to share your feedback! We are thankful to earn your business here at The New Banister Ford of Marlow Heights!

May 03, 2023

chris was great he work with me to get job done if i have to have services again i will ask for chris More

by MIKEINS42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
Report | Print
May 18, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are happy to know that we could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

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