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Banister Ford of Marlow Heights

Marlow Heights, MD

3.9
1,470 Reviews
Call Dealership (301) 423-4950

5000 Auth Rd.

Marlow Heights, MD

20746

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1,470 Reviews of Banister Ford of Marlow Heights

May 12, 2023

I came in told them whats the problem was, they say they tested it... However soon as i left the battery light came on the dash. More

by alexisrjenkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amarjot Vohra
Report | Print
May 22, 2023 -

Banister Ford of Marlow Heights responded

Thank you for notifying us. We apologize that your battery light still cut on after you happen to leave our dealership. Vehicles are machines, and sometimes another problem will fire off when the vehicle recognizes it. We will be happy to take another look at your vehicle.

May 12, 2023

Sold me a problem suv Converter, tires, from the start. First month of purchase suv More

by FVVFLEMING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amarjot Vohra
Report | Print
May 18, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We apologize that this may have had an issue with the vehicle after the purchase. We would like to speak to you directly about your experience , please leave your phone # or an email we can contact you. Thank you

May 19, 2023 -

FVVFLEMING responded

f v v fleming @ aol.com fvvfleming@aol.com 202-997-3391

May 12, 2023

He was the first to greet me very welcoming. The wait wasn't too long. More

by charlene2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
Report | Print
May 15, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback, Charlene! We are so happy to know that our team could be of service to you. Thank you for choosing The New Banister Ford of Marlow Heights!

May 12, 2023

Was greeted when I came through the door. My car was serviced quickly and findings were explained to me. More

by MARLENEMALCOLM69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
Report | Print
May 17, 2023 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star rating! We are happy to know that you had a pleasant customer experience during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

May 10, 2023

I a new customer, therefore I hope to build a long, lasting, and affordable business relationship with your company. More

by LJJACK766
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amarjot Vohra
Report | Print
May 18, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We are happy to have you as a client of ours.

May 10, 2023

I was attended to within a few minutes of arrival ,I was in & out in a timely manner with the service More

by fontholton50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Report | Print
May 15, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! Your 5-star review is greatly appreciated! We look forward to continue to be here for you in the future whenever you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

May 08, 2023

The work done on my car went well. I was a little frustrated about the price of the oil change. I hope they do more on promoting discount oil changes in the future. More

by rowlandmartin85
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
Report | Print
May 09, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. Your feedback is very important to us

May 07, 2023

Was very please at first with Devonte and the service department here. We have five fords need a service department. However this last visit the works coupon mailed to us was honored, was charged regular More

by awfkthomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Davonte Manuel
Report | Print
May 10, 2023 -

Banister Ford of Marlow Heights responded

We apologize for the inconvenience you may have experienced. We would like to ask you if you could reach out to our service department & ask to speak with the management , Joe Hamilton. Thank you

May 07, 2023

Chris was amazing! He helped me no problems and got me in and out quickly. The best customer service at any dealership I’ve been to. More

by FRANCESCAMOREIRA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
Report | Print
May 10, 2023 -

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to share your feedback! Your 5-star review is greatly appreciated! We look forward to continue to be of service to you in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

May 07, 2023

Mr. Scott was knowledgeable and courteous. My problem was with the wait time! I had an appointment for 8:45am and the work on my car was not completed until about 2:30pm. This is an area that needs improveme More

by donald-hopkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Scott
Report | Print
May 10, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We apologize for the inconvenience as we know that your time is very important. We hope we can earn another opportunity to serve you in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

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