Banister Ford of Marlow Heights

What happened to the free car washes when you service? ? Sheey Ford gave us free car washes ? Sheey Ford gave us free car washes More

Hey man they made sure I had the best experience and I did love them for this miss gracia was a very professional willing to help until I was happy she made me a believer and mr chin was a great can’t for did love them for this miss gracia was a very professional willing to help until I was happy she made me a believer and mr chin was a great can’t forget about him very patient even tho this was his job I didn’t since irritation from him yall did great now I can get back to the regular schedule much love More

Best experience ever I was kept informed and updated on the progress of my vehicle. Carlos was warm and friendly. He also gave me good advice and the job was completed in a timely manner. My vehicle ran the progress of my vehicle. Carlos was warm and friendly. He also gave me good advice and the job was completed in a timely manner. My vehicle ran great and looked really good. Also, scheduling was great. More

There was no one They got back with me about my warranty for my radio. And I am still waiting so this day. for my radio. And I am still waiting so this day. More

I had scheduled an oil change service package online that was advertised at around $85. When I arrived at the dealership, I informed them about my appointment and showed them the email confirmation. However, was advertised at around $85. When I arrived at the dealership, I informed them about my appointment and showed them the email confirmation. However, after the service was completed, I was surprised to see a charge of $250.42 on my bill. The cost had not been explained to me beforehand, and I had expected to pay the amount that was indicated online. I didn't explicitly request all the additional services, and I'm not even sure if they were necessary, so I felt a bit foolish. The cashier mentioned that they don't refer to the online system and instead perform the services based on your instructions. Nevertheless, I showed them the email confirmation and expected to pay less than $100. Furthermore, when I made the appointment online, I had requested the shuttle service. However, when I arrived at the dealership, they informed me that the service would be completed in under an hour, so the shuttle wouldn't be necessary. Unfortunately, the service ended up taking 2 hours from 2:15 PM to 4:15 PM, which caused some trouble for me at work. Lastly, although car wash was not included in the service package, it would have been a nice gesture to compensate for the issues mentioned above. More

Had to bring it back for repair but Chris and the Service Manager were both very supportive and Professional. The service manager understood and made sure I was taken care of. Picked my vehicle up, so far, Manager were both very supportive and Professional. The service manager understood and made sure I was taken care of. Picked my vehicle up, so far, so good...Great place. More

Amarjot was very professional and personable. I had a great experience at this dealership and look forward to returning in the future. I had a great experience at this dealership and look forward to returning in the future. More

It took me calling customer service to find out my parts was in. They didn’t put the part in until called and then found out there was another issue that the warranty expired while sitting in the shop. Now was in. They didn’t put the part in until called and then found out there was another issue that the warranty expired while sitting in the shop. Now it’s a total transmission when I could have fixed that when I brought it in the shop. I wasn’t prepared to pay 8,000 after waiting 6 months More

Great service. Just wished that they would have communicated better on the status of the repair. Just wished that they would have communicated better on the status of the repair. More

The center is a little slow but Carlos is a great service person and keeps me knowing what’s going on with my vehicle and is very professional. person and keeps me knowing what’s going on with my vehicle and is very professional. More