Banister Ford of Marlow Heights

This dealership is the most competent dealership I have visited in the past 30 years of owning a Ford vehicle.the service department is awesome! visited in the past 30 years of owning a Ford vehicle.the service department is awesome! More

First time going to a Dealer and it turns out to be best experience ever. experience ever. More

Worst experience ever after purchasing my last three vehicles from Ford Banister - no more ever! vehicles from Ford Banister - no more ever! More

Everyone is working, just the process is historically slow. There by 8:45am out by 11:30am 😂 but things will get better and they are my Local Ford dealership so they have my support unless them prices o slow. There by 8:45am out by 11:30am 😂 but things will get better and they are my Local Ford dealership so they have my support unless them prices out of control lol Do right by the people!!! More

Excellent friendly service On time Great service g r e a t e x p e r I e n c e r e a t e x p e r I e n c e More

Dropped my car yesterday morning around 10am because my key would not turn the car off. The service advisor Chris stated that the car would be ready in the afternoon and that he would call when it was read key would not turn the car off. The service advisor Chris stated that the car would be ready in the afternoon and that he would call when it was ready. We got a shuttle around 12p, that dropped us off to get lunch. Called back around 2p and couldn't reach the service advisor or the assistant manager. Finally got dropped off at 4p, and the car was sitting out ready to pick up with no service advisors in sight. The morning crew had left. No call whatsoever. More

Manuel care about what is important to the costumer, and goes all out to make sure the costumer needs are met goes all out to make sure the costumer needs are met More

I got pretty good service they only forgot to top off my fluids. When I brought it to their attention they took it right back in. I got my VIP car wash. The customer service was great! I came in the door an fluids. When I brought it to their attention they took it right back in. I got my VIP car wash. The customer service was great! I came in the door and was greeted correctly . I was surprised pleasantly. More

Great customer service from everyone we spoke to this time around. This quality of customer service have been a long time coming. It’s been a while. Chris was very helpful and provided us with the over time around. This quality of customer service have been a long time coming. It’s been a while. Chris was very helpful and provided us with the overview of what we need to get my car back in good condition. Keep up the good work! The Richardson’s More

Extremely poor at keeping customer up to date, especially on long term repairs. Carlos was impatient and rude over the phone. Had to escalate problem to Joe Hamilton, who was respectful and helpful in reso on long term repairs. Carlos was impatient and rude over the phone. Had to escalate problem to Joe Hamilton, who was respectful and helpful in resolving my problem. Top management never returned my emails. Why have your email address on the website if you do not return emails. Just unacceptable! More