Banister Ford of Marlow Heights

I had my truck in for oil change and tire rotation back in January. They gave me a printout that the oil change and tire rotation was completed. I went out to my truck and noticed that the tire rotation wa in January. They gave me a printout that the oil change and tire rotation was completed. I went out to my truck and noticed that the tire rotation was not done. I had recently put to new tires in the rear. So I went back inside and the associate at the front call the maintenance guy to the front. I asked him why you put on the printout oil change and tire rotation completed if you do it. and all nonchalantly said I can do the tire rotation for you. You should have the first time and not hand me forgery paperwork. Now last June went in for simple oil change. Today I notice they did not put the screws back in the underneath bracket. They replaced them with zip ties totally unacceptable. Now I don't trust Banister Ford at Marlow Heights to do anything to my truck. I hope this situation is resolved quickly. More

Carlos provided great customer service and it is much appreciated. Thanks Banister Ford of Marlow Heights, MD. appreciated. Thanks Banister Ford of Marlow Heights, MD. More

He was very helpful knowledgeable and cordial. Thank you your recommendations and the car wash was a cherry on top! Thank you your recommendations and the car wash was a cherry on top! More

The service was exceptional as per usual at Banister Ford. Davonte went above and beyond to accommodate my request but also provided status periodically of my vehicle. I was at Banister receiving the Ford. Davonte went above and beyond to accommodate my request but also provided status periodically of my vehicle. I was at Banister receiving the 40K mile maintenance on my vehicle. I absolutely love my 2019 Ford Edge Titanium and was doing the responsible maintenance to keep her up and running. This service was performed timely and without any complaints or issues. The Service Department and all components therein is always immaculate. Typically, I drop my car off but this time I stayed and waited for the service to be complete. The waiting room was neat and clean as well as the women's bathroom. All said, I have been very pleased with the service at Banister Ford and have no plans to take my car anywhere else. More

The service was for an oil change and to complete a recall that was to take an hour but took 2 or more hour even with having an appointment. recall that was to take an hour but took 2 or more hour even with having an appointment. More

Communication is terrible, problem was not resolved. Had my truck for two months and it returned aight he same problem. I will NEVER recommend anyone to go to banister ford. Had my truck for two months and it returned aight he same problem. I will NEVER recommend anyone to go to banister ford. More

the appointment was handle good. once i arrived the service person took to my need immediately, the wait time for the vehicle was with in the expected wait time. once i arrived the service person took to my need immediately, the wait time for the vehicle was with in the expected wait time. More

I appreciate Davonte's professionalism and responsiveness to my concerns. Thank you! I will consider future service at Bannister. My son had a very bad experience there and I took a chance to try your serv to my concerns. Thank you! I will consider future service at Bannister. My son had a very bad experience there and I took a chance to try your service for myself. I am glad I did. More

I have no complaints at this time. The service was quick and timely. I would like to take this time to ask why you don't top off all the fluids when your doing a oil change?? The service was quick and timely. I would like to take this time to ask why you don't top off all the fluids when your doing a oil change?? More

The service I had was on point,I can't wait for next oil change thanks so much,you guys are awesome change thanks so much,you guys are awesome More