Banister Ford of Marlow Heights

My sales guy made it better I traded my 17 mustang Ecoboost for a 20 gt and Lord it was a whole headache with the back and forth but Sean Mathis was awesome to work with. He was I traded my 17 mustang Ecoboost for a 20 gt and Lord it was a whole headache with the back and forth but Sean Mathis was awesome to work with. He was honest and upfront with me and could tell for the most part he is a genuine person. I should have taken the deal they gave me a few days before because it had better incentives and Sean really did help to pull that through. The other guy Jarade not sure i'm spelling it write, he was o.k, he was cool but a little shady because I peeped him lying to me about some details that Sean had already explained to a few hours before. I just played stupid though. I told Sean that I still felt like I could have gotten a better deal but that I was happy to make this trade with him being my sales guy. Big up to him and may he be blessed with more sales to come. This is my second trade with them so for sales i'm cool with them but the service side is some trash. I had to start taking my last mustang to Darcars for in Lanham. Oh and Chin in the finance was cool too very personable, like him too. More

The only reason we return to this fort is because of Ms Evelyn her customer service is outstanding if it were not for her we would take our business elsewhere Evelyn her customer service is outstanding if it were not for her we would take our business elsewhere More

the worst experience Ever i purchased my new Ford Mustang From Sheehy Ford in Springfield. I arrived at the dealership with financing in place and asked that my credit not be i purchased my new Ford Mustang From Sheehy Ford in Springfield. I arrived at the dealership with financing in place and asked that my credit not be run, My credit was run anyway and I was told by a gentleman in finance that he wanted to see if I could get a lower interest rate, I was furious, I was already pre-approved by my bank at a reasonable rate, I traded in my 2011 Dodge Challenger and went I went into the finance office to sign the final paperwork the price on the documents for my trade in was incorrect so I refused to sign, I was told that they were not making any changes even though I had documentation by them that stated my trade in price. I already had poession of the new car so I told them I would not sign unless the documents were corrected. I then called my bank and told them not to release the money to Sheehy Ford unless there was a new signed contract presented. The representative told me that another representative was on the phone with Sheehy as they were trying to secure the payment, I told the bank they do not have my signature, THe bank Capital One did as I asked. I then received a call from Sheehy asking me to return to the dealership the next day. The manager told me he made the corrections and asked if I would sign. I signed and confirmed with Capital One and the deal was done. I purchased the VIP plan at the time of purchase. This was a huge mistake. I made an appointment for my first oil change and they could not find the documentation that I had the VIP plan. Of course I had a copy and they entered it into their system. I still had to wait and was told they were short staffed. This has been the case with each oil change. Scheduling service has been equally difficult at both locations--Marlowe and Springfield. I would never purchase a car from here again. My overall experience was horrible, I do still have the car but I try to avoid Sheehy at all cost. I had a much better experience at Ourisman. More

To whom this may concern I want to respectfully give a shout out to Sean Matthews who is a great sales person his personality was great his delivery was great he stayed with me until the job is done he ga shout out to Sean Matthews who is a great sales person his personality was great his delivery was great he stayed with me until the job is done he gave me the best customer service ever had I will recommend him highly and I asked that if anyone is looking for a great car all day for great customer service person he would be the one to go to Sean Matthews as I said beforeIf we had more people like him they could give great customer service politeness consistency honest upfront not hide anything making you the number one priority that’s the kind of sales person that I recommend highly to an that’s looking to buy a vehicle At Sheeye ford I highly recommend Sean Matthews is the best sales person. More

The staff at sheehy are great.i have purchase 4 cars from sheehy all four evelyn she is the greatest. I will always mention evelyn when giving referrals sheehy all four evelyn she is the greatest. I will always mention evelyn when giving referrals More

2013 Ford Escape Service Repairs were made faster than I thought and I'm completely satisfied with the service. Angel Suazo and Sharon Duvall were especially helpful. I had Repairs were made faster than I thought and I'm completely satisfied with the service. Angel Suazo and Sharon Duvall were especially helpful. I had had the car only three months but the problem was not one that could have been foreseen (in my estimation). Although pleased with the service and the car overall, I was not pleased with the salesman and would not recommend him to anyone. More

I went in because I received an email about trading in my old car for a new car because of the covid-19. After speaking with Sean Mathis I decided to trade in my car! It was a very nice experience and everyo old car for a new car because of the covid-19. After speaking with Sean Mathis I decided to trade in my car! It was a very nice experience and everyone was very helpful! I didn’t get to get the car I originally wanted! But I did get a car that was a hybrid which was what I was looking for in the first place. I would recommend going to this dealership! They had great customer service! More

Thank you Just a note to say Thank you for your letter of offer for me to trade my 2017 Ford Fusion. Mr. Mathis was very helpful and knowledgeable as walking Just a note to say Thank you for your letter of offer for me to trade my 2017 Ford Fusion. Mr. Mathis was very helpful and knowledgeable as walking me through the process. I am pleased with my 2019 Ford Escort. Longtime Customer Thank you Sheehy! More

Everything was faster they I thought, most time you have sit and wa it all day had a good sales team. Didn't get what I cam in for, best than I coud expected sit and wa it all day had a good sales team. Didn't get what I cam in for, best than I coud expected More

WHAT A HEADACHE - DO NOT BUY A CAR FROM THIS DEALERSHIP!!! I have never worked with such dishonest, incompetent people. From the sales person, Oscar, who said things that later proved were not true on multiple I have never worked with such dishonest, incompetent people. From the sales person, Oscar, who said things that later proved were not true on multiple occasions, to the managers (Keith and Jordy), to the tags department, every part of this car buying experience was a NIGHTMARE. AFTER purchasing the vehicle, I have called more than 10 times, left multiple messages with no call back, just to receive my tags. It has now been more than 2 months and the temp tags expire today - and I am finally getting my tags, mind you this is only after very significant effort on my part and the help of the only helpful person in their organization (Tony). This dealership is full of empty promises to get your money and after the fact will tell you whatever they need to to make you go away... even when you just want your tags! I was apologized to multiple times after the "last person" that I spoke to blatantly told me inaccurate information. I will NEVER purchase a car from this organization again. Tony seems to be the only competent person who will actually return a call. UNREAL experience. Avoid this place at all costs! More