Banister Ford of Marlow Heights

I decided to buy American, did my research on hybrid SUVs and decided on a Ford Escape. Sean Mathis at Sheehy Ford was terrific - informative, helpful and professional - he answered all my questions, explai and decided on a Ford Escape. Sean Mathis at Sheehy Ford was terrific - informative, helpful and professional - he answered all my questions, explained all the features and safety mechanisms, and made it a positive process. Sean was terrific and I would happily recommend him to friends and colleagues! More

My name is Phillip Hankins. I am not here to complain on my vehicle purchase, as I purchased a usable vehicle from Sheehy Ford Marlow Heights. I will, in fact, complain about the service that one will not f my vehicle purchase, as I purchased a usable vehicle from Sheehy Ford Marlow Heights. I will, in fact, complain about the service that one will not find and will lose patients over. Firstly when I purchased my 2016 ford mustang, I had a terrible customer service experience when trying to get items fixed on the vehicle after 4 days of ownership (they had promised to fix certain items). it took a whole 3 month of going back and forth with this location before they kept to their promise ( which wasn't totally honored). Too now I have been actively trying to get a loaner agreement from a previous loaner I had with Marlow Heights, and for 2 month I have called, left messages, etc. and no one is reaching out. If you want xxxx service do go here, but you can find better vehicles at more reasonable prices, with employees who care. When I purchased from Koon's of white marsh I got just that. believe me this dealership is not very custom to customer relationships and will leave a foul taste. Maybe not during the buying, but definitely with anything and everything else. More

I am so very pleased with my recent trade and purchase of a new vehicle. I was in and out the same day and very pleased that I went in knowing what I wanted and Oscar Mata helped me seal the deal. a new vehicle. I was in and out the same day and very pleased that I went in knowing what I wanted and Oscar Mata helped me seal the deal. More

Worked with Christian on the purchase of my 2020 F150. There was no unnecessary pressure as would be typical of some dealerships. Christian went above and beyond to get my vehicle from a sister dealer in There was no unnecessary pressure as would be typical of some dealerships. Christian went above and beyond to get my vehicle from a sister dealer in Virginia and bring it through heavy traffic. Thanks Sheehy! More

I will start by saying, the ONLY reason I'm giving them 3 stars (and not 1) is because at the end of the day I got the car I wanted, and I didn't over pay. Now for the drama... I started looking for a car stars (and not 1) is because at the end of the day I got the car I wanted, and I didn't over pay. Now for the drama... I started looking for a car just before Labor Day. I narrowed it down to a 2020 Ford Escape in Dark Persian Green. I started checking around online for the best price. I eventually ended up negotiating with the Online Sales Director for this dealership. I got him down to a decent price, but I found one for a lower price and was hoping he would match it. He told me he could match the price for a different color, but he was as low as he could go for the car I wanted. By Labor Day h convinced me to come in because it was the last day for various incentives. When I got there a sales person greeted me and told me that he would be helping me. While e went on a test drive, they appraised my vehicle (one of the "incentives" was "up to 150% of KBB value"). My vehicle appraised around $7200, they offered me $6500 (strike 1). We started the finance process. After I agreed on financing terms, the finance guy came over to tell me they DIDNT HAVE THE CAR I WANTED! He said it was at another location which was closed, and may be in the process of being sold to another customer. They wouldn't know until the morning. He explained that I could take my car and come back the following day. I think he could tell by the look on my face that I WAS NOT coming back if I left. So then he offered that they could bring me the car the following day... then, eventually, that I could get a loaner, and they would bring me my car. THEN the sales person came back and said, sorry we don't have any dealer tags, we can't give you a loaner. I told him to give me my keys and I would not be doing business with them. He ran to speak to a manager. While he spoke to the manager the finance manager came over. She had a HUGE smile telling me she had great news for me. She basically finagled the financing so she could throw in a bunch of the extra warranty coverage that they try to upsell you for "free". After I stopped fuming I realized that agreeing to this offer would actually save me A LOT in financing, so I agreed. They magically manifested a loaner tag, and they gave me the same car I bought in a different color as a loaner. Longer story short, that day turned into a week. I went in on September 7th, but didn't get my car until the 11th. My experience with them was nothing but lies, stress, and headache. However, like I said in the beginning, I got my the car I wanted, and I didn't over pay. There were a lot of other lies and annoyances with them that I will not get into. This was THE worst car buying experience I have ever had, but they also made slightly made up for it... kinda... maybe... More

Mr. Oscar Mata did a fine job of reaching out to us via email in response to a vehicle inquiry. He was not overstepping or excessive. He attended to our needs and wishes once we were there and ready for th email in response to a vehicle inquiry. He was not overstepping or excessive. He attended to our needs and wishes once we were there and ready for the next steps. More

Had a great experience buying my new mustang. They had what I was looking for and the sales associate, manager and finance dept were all great! I have no complaints.. what I was looking for and the sales associate, manager and finance dept were all great! I have no complaints.. More

Worst customer service! They're eager to sell you a car, but not eager to repair it under warranty. The service department has had my mother's car (6k mi) for over 3 weeks. They're eager to sell you a car, but not eager to repair it under warranty. The service department has had my mother's car (6k mi) for over 3 weeks. They don't know what's wrong with it, can't fix it, and won't return our calls. More

The professionalism and service is awesome here. Oscar Mata went above and beyond to find the car I was seeking within my budget. He also fixed minor issues that I had such as a scratch on the back of the Mata went above and beyond to find the car I was seeking within my budget. He also fixed minor issues that I had such as a scratch on the back of the car. More

My sales guy made it better I traded my 17 mustang Ecoboost for a 20 gt and Lord it was a whole headache with the back and forth but Sean Mathis was awesome to work with. He was I traded my 17 mustang Ecoboost for a 20 gt and Lord it was a whole headache with the back and forth but Sean Mathis was awesome to work with. He was honest and upfront with me and could tell for the most part he is a genuine person. I should have taken the deal they gave me a few days before because it had better incentives and Sean really did help to pull that through. The other guy Jarade not sure i'm spelling it write, he was o.k, he was cool but a little shady because I peeped him lying to me about some details that Sean had already explained to a few hours before. I just played stupid though. I told Sean that I still felt like I could have gotten a better deal but that I was happy to make this trade with him being my sales guy. Big up to him and may he be blessed with more sales to come. This is my second trade with them so for sales i'm cool with them but the service side is some trash. I had to start taking my last mustang to Darcars for in Lanham. Oh and Chin in the finance was cool too very personable, like him too. More