Banister Ford of Marlow Heights

I had a horrible experience with Kathy Taghi, finance director. She refuses to return phone calls, emails, and blatantly lied twice about not receiving an email with required documents. She was out of th director. She refuses to return phone calls, emails, and blatantly lied twice about not receiving an email with required documents. She was out of the office for over a week and didn’t have any kind of away message on her voicemail or email. Very unprofessional. Will absolutely never use this dealership again and will be spreading the word! More

Dear Giles Mulligan, I have received exceptional Dear Giles Mulligan, I have received exceptional service from Mr. Denard Carey on Saturday, February 22, 2020. He was very attentive and very pro Dear Giles Mulligan, I have received exceptional service from Mr. Denard Carey on Saturday, February 22, 2020. He was very attentive and very professional. I will recommend others to Marlow Hts Sheehy Ford. More

Good afternoon Mr. ShacklefordI am writing to you Good afternoon Mr. Shackleford I am writing to you because I am a little frustrated. I will give you a short history of my experience with your de Good afternoon Mr. Shackleford I am writing to you because I am a little frustrated. I will give you a short history of my experience with your dealership in case you are not aware I purchased a 2016 F150 Certified pre-owned vehicle from your dealership 9-19-19. In October the sunroof was not working properly so I dropped of my truck so the service department could make the repairs. They kept my truck for 6 weeks and then I was told that they would not have the parts til the first of the year. This is after being without my truck for 6 weeks which I use to make a living. Long story short they were able to get the sunroof closed and I was able to use my truck until the parts came in. I dropped off my truck 3 weeks ago to get the sunroof repaired because the parts had arrived. The service department gave me a loaner truck for me to work out of while my truck was being repaired. Thank you. Yesterday the service department let me know my truck was ready for pick up. I went by today to get my truck. The good news is the sunroof works great. I have attached some photos of the bad news. After looking at the photos you have to understand my frustration with the service department thinking this was a completed job ready for a client to pick up their vehicle. Missing parts and a torn headliner is not what I would consider a completed project Again this is just in case you were not aware of my situation or what your service department thinks is a completed repair. I look forward to hearing from you and how we will move forward to have the repairs made. Thanks More

Great Service Recently, I went to Sheehy Ford of Marlow Heights for an oil change after scheduling an appointment online for my Ford Edge. Carlos Scott was very co Recently, I went to Sheehy Ford of Marlow Heights for an oil change after scheduling an appointment online for my Ford Edge. Carlos Scott was very courteous and helpful. In fact, he saved me money on my oil change. Additionally, the two times that I've been at this dealership (showroom and service department), it has been immaculate and the staff very friendly. Thanks Sheehy Ford of Marlow Heights for everything. More

Sean Mathis from Sheehy Ford in Marlow Heights, MD helped us with our recent purchase of a Transit Connect. Sean was really well informed about the vehicle, efficient with moving the process forward and, a us with our recent purchase of a Transit Connect. Sean was really well informed about the vehicle, efficient with moving the process forward and, after the sale, worked hard to ensure that we’ll have a positive ownership experience. He was also an extremely pleasant person to do business with. More

What a GREAT expeirence with Sheehy Ford This was my first time purchasing a vehicle from Sheehy Ford, and BIG UP's to Mr. Denard Carey for making that experience stress free, smooth, and act This was my first time purchasing a vehicle from Sheehy Ford, and BIG UP's to Mr. Denard Carey for making that experience stress free, smooth, and actually enjoyable!! Mr. Carey was very professional, and knowledgeable of the 2020 Ford Explorer. Although I wanted a 2019 Flex ( was looking to get a 3rd one ) Mr. Carey explained the benefit of getting the Explorer. I will HIGHLY recommend Mr. Denard Carey and Sheehy Ford to my friends. Mr. Denard Carey, YOU ARE THE BOMB.COM!!!! More

Sheehy was wonderful. Mr. Denard Carey was outstanding. Extremely knowledgeable. Walked me through the process and got me the vehicle I wanted. He has my business and all of the referrals I can send his w Extremely knowledgeable. Walked me through the process and got me the vehicle I wanted. He has my business and all of the referrals I can send his way. Thanks Denard. More

Ayanna Mason ( Product Specialist) is the most wonderful helpful person at this Dealership, from the moment my wife and I come through the front door and back out to our NEW CAR. Ayanna customer service ski helpful person at this Dealership, from the moment my wife and I come through the front door and back out to our NEW CAR. Ayanna customer service skills is above amazing and we loved spending our Saturday with her and would gladly do it all over again.... AYANNA THANKS FOR ALL YOUR HELP.... Sincerely, Your favorite customers Nadine Dobbins Sylvia Saunders More

I was very pleased with the experience of buying my new Ford Fusion at Sheehy Marlow Heights. Ayanna Mason was brand new to the job as a salesperson and couldn't have been more helpful and professional. Ev Ford Fusion at Sheehy Marlow Heights. Ayanna Mason was brand new to the job as a salesperson and couldn't have been more helpful and professional. Everyone was kind and Sheehy was willing to work with me to reach a great deal. The car is amazing and beautiful, I am discovering new things about it every day. Thank you Ayanna and everyone for a terrific buying experience! #AyannaMason More

Evelyn worked diligently to find me the vehicle that spoke to my needs. She came highly recommended and treated me as family. A great start upgraded into the new year. Love my new car! spoke to my needs. She came highly recommended and treated me as family. A great start upgraded into the new year. Love my new car! More