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Banister Ford of Marlow Heights

Marlow Heights, MD

3.9
1,470 Reviews

5000 Auth Rd.

Marlow Heights, MD

20746

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1,470 Reviews of Banister Ford of Marlow Heights

January 05, 2022

First of all i didnt Expect anything less, early on I was taught to stay away from those that have your problem and get around those that have your answer. 4 Excellent customer service nice selection More

by DTANNER615
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr Stevenson mr. Chin Miss Smith, Evelyn Betancourt
Jan 12, 2022 -

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to share your feedback. We are happy to know that our team could be of service to you and we can not wait until we can again. Thank you for choosing The New Banister Ford of Marlow Heights!

January 05, 2022

Sales person Amar Virk did very well and we are happy with our purchase, thank you. More

by JWHEELER5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amar Virk
Jan 12, 2022 -

Banister Ford of Marlow Heights responded

We are so thrilled to know that you are happy with your new vehicle purchase. Thank you for taking the time to share your feedback & rate us 5-stars. Thank you for choosing The New Banister Ford of Marlow Heights!

January 05, 2022

There were some problems at first and it was a little rocky but Ali the sales manager got involved and straightened everything out He really is well versed in customer service. Great asset to Baniste More

by KMSHOW83
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali Hadi
Jan 12, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star review! We are so happy to know that we could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

January 02, 2022

This is my second time buying a car from here, Each time when sealing the deal ,they say there going to clean and fuel up car it never happens.Liars More

by MIXER219
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Hadi
Jan 12, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We want to make things right with you , please give us a call at your earliest convenience at 7579165229.

January 01, 2022

Everything was profession.Everything was on time.lam glad day take the VIP service.lam very success in the work that was done Thanks. More

by LARRYJOHNSONSR.19586
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
Jan 12, 2022 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated, Larry! Thank you so much for taking the time to share your feedback. We look forward to be of service to you again during your next visit. Thank you for choosing The New Banister Ford of Marlow Heights!

January 01, 2022

Managerial staff could be more accommodating and pleasant. They seem to not want to be bothered. Salespeople were more accommodating. More

by vito6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean
Jan 14, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We are always striving to find new ways to improve the customer experience for all of our visitors. We would like to know what we can do for you to receive a higher rating.

December 31, 2021

Terry helped me from start to finish. Even though they were short staffed, you wouldn't know it with the time and care he gave me. Will definitely be returning back. Thanks again Terry! More

by kransom4610
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Jan 12, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We are so happy to know that our team could be of service to you during your recent visit. Thank you for your 5-star review. Thank you for choosing The New Banister Ford of Marlow Heights!

December 31, 2021

Service was done in a timely manner and my service Rep Tavon was very courteous and kept me informed on the status of my vehicle. I do have one concern. I don't think a regular customer should be charged More

by AENNIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
Jan 13, 2022 -

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to share your feedback, your 5-star review is greatly appreciated. If there is anything we can do for you or your vehicle please let us know. Thank you for choosing The New Banister Ford of Marlow Heights!

December 31, 2021

This time I only went in for an oil change (which I prepaid when I purchased the car). After the terrible experiences I’ve had with this service center over the past few months, the only way I’d retur More

by Juan M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bobby Gray
Jan 14, 2022 -

Banister Ford of Marlow Heights responded

Hey Juan. Thank you for taking the time to reach out to us. Your feedback is important to us, because we are constantly looking for new ways to improve the customer experience. Please give us call at your earliest convenience at 7579165229. Thank You.

December 30, 2021

Very professional and welcoming and friendly! From the Very professional and welcoming and friendly! From the sales person to three general Manager and the finance department was awesome More

by CORINNEWHITE23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Slaughter, Sherrill Smith
Jan 14, 2022 -

Banister Ford of Marlow Heights responded

Hey Corinne! Thank you so much for taking the time to share your feedback. Your 5-star rating is greatly appreciated. We look forward to be of service to you again during your next visit. Thank you for choosing The New Banister Ford of Marlow Heights!

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