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Banister Ford of Marlow Heights

Marlow Heights, MD

3.9
1,469 Reviews
Call Dealership (301) 423-4950

5000 Auth Rd.

Marlow Heights, MD

20746

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1,469 Reviews of Banister Ford of Marlow Heights

February 08, 2022

They need to do a better job in the customer service department. We were truly unimpressed with the service we recently received. More

by SNDENTERPRISESINC4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Department
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Feb 09, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We are constantly looking for new ways to improve the customer experience, so your feedback is very important to us. We would like to make this right with you. Please give us a call at your earliest convenience at 7579165229

February 08, 2022

The service was timely and the staff was professional and friendly. I would recommend others to use these services. I was also informed of another service that need to be taken care of soon. More

by VHUNTLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
Report | Print
Feb 09, 2022 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated. Thank you so much for taking the time to share your feedback. We look forward to be of service to you again during your next visit at The New Banister Ford of Marlow Heights!

February 08, 2022

I must say, as a VIP holder who has been coming to Sheehy Ford for my oil changes for roughly 11yrs now, that's just about the fastest that I've gotten out of there! I would have given a 5 but they forgot t More

by EMAILSHANNONDIANE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The young man who gave me the quote for tires and the stem was great! It's been quite a while since I've had someone actually check over my vehicle to notice what repairs I needed to make. I don't have his name.
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Feb 08, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to rate & share your experience. We are so grateful that we can continue to earn your business. We look forward to be of service to you again during your next visit. Thank you for choosing The New Banister Ford of Marlow Heights!

February 07, 2022

I was given excellent service, i would recommend him to anyone. It was worth my visit. More

by DEHSR6060
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sahand Pourkalbassi
Report | Print
Feb 08, 2022 -

Banister Ford of Marlow Heights responded

We are so happy to hear you had a pleasant customer experience during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

February 07, 2022

Good services and good staff. I would recommend it to a friend. Thank you Banister More

by AVLADIMIRCRUZ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar, Kevin Bowman
Report | Print
Feb 08, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback, your 5-star review is greatly appreciated! We look forward to be of service to you again during your next visit at The New Banister Ford of Marlow Heights!

February 06, 2022

Love the sales represetives, need the customer services representatives. need to work on returning calls. More

by BRASWELL.GLORIA
Recommend Dealer
Yes
Employees Worked With
Sharon and Mandy
Report | Print
Feb 08, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to rate & share your experience Gloria! We look forward to be of service to you again during your next visit at The New Banister Ford of Marlow Heights!

February 06, 2022

Appreciated the courtesy. Shorter wait time would have been welcomed. Thank you, see you later OK! More

by HERB-SHIRLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
Report | Print
Feb 08, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to rate your experience. We are grateful to earn your business, your feedback is greatly important to us. We look forward to be of service to you again during your next visit at The New Banister Ford of Marlow Heights!

February 05, 2022

It was fair, but to long for service, kept my truck there to long. Thanks thanks More

by ARUTHERFORD905
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bobby Gray
Report | Print
Feb 08, 2022 -

Banister Ford of Marlow Heights responded

Hey Aruther! Thank you for taking the time to share your feedback. This is important to us, because we are constantly looking for new ways to improve the customer experience. Thank you for choosing The New Banister Ford of Marlow Heights!

February 03, 2022

This dealership is doing a better job than the previous one! Everyone here does wonderful work and are helpful. Especially one guy named James at the front desk. He gives bad news about cars in a good way! More

by MOSES.JOHNSON202
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James
Report | Print
Feb 07, 2022 -

Banister Ford of Marlow Heights responded

Greetings! Thank you so much for taking the time to share your feedback. We understand car repair can be expensive, we greatly appreciate the opportunity to earn your business. Thank you for choosing The New Banister Ford of Marlow Heights!

February 03, 2022

Fast. And good work Pleasant atmosphere and courteous people clean convenient the work what I need done. More

by williamlshorter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evelyn Betancourt
Report | Print
Feb 08, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback, William! We are happy to know we could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

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