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Banister Ford of Marlow Heights

Marlow Heights, MD

3.9
1,469 Reviews

5000 Auth Rd.

Marlow Heights, MD

20746

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1,469 Reviews of Banister Ford of Marlow Heights

February 03, 2022

I don't want to write a review this insulting to made to write a reviee1zCCE More

by LAMARKO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
James
Feb 07, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star rating! Thank you for choosing The New Banister Ford of Marlow Heights!

February 03, 2022

Reached out about a '22 Ford Maverick that was listed on their website one evening. The following morning I had received an e-mail and voicemail from a salesman confirming the availability of the truck. I More

by BRANDON.BOHNSACK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim, Amar
Feb 08, 2022 -

Banister Ford of Marlow Heights responded

Hey Brandon! We are so happy to hear that you had a pleasant experience with our dealership. We are grateful to earn your business. Thank you for choosing The New Banister Ford of Marlow Heights!

February 03, 2022

needs to improve customer service. very bad experience starting from the desk at the entrance. More

by RODRIBTST97
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Name not listed above
Feb 08, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to notify us. Your feedback is very important to us because we are constantly looking for new ways to improve the customer experience. We would like to make things right with you, we hope we can earn another chance to earn your business. Please give us a call at your earliest convenience at 7579165229

February 02, 2022

The staff walks around like they’re on drugs The wait The staff walks around like they’re on drugs The wait time is ridiculous for an oil change More

by keyohna.j
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jerry Petro
February 02, 2022

Doesn’t listen to the customer nor check notes for services. Job wasn’t done correct and the representative didn’t tell the truth to my significant other when picking up the car. We had to check our p More

by Monae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bobby Gray
Feb 22, 2022 -

Banister Ford of Marlow Heights responded

Hey Monae, thank you for taking the time to share your feedback. It's really important to us because we are constantly looking for new ways to improve the customer experience for all of our visitors. We hope to earn another chance to earn your business and turn your experience around with us. Please reach out to us at your earliest convenience at 7579165229, or we can contact you if you leave your contact information. Thank You.

February 01, 2022

Very friendly staff customer service above and beyond my Very friendly staff customer service above and beyond my expectation. Very clean waiting area with quick service fr vehicle. More

by safia_muhammad1933
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
Feb 02, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star rating! We are grateful that we could earn your business. If there is anything that we can do for your vehicle please let us know. Thank you for choosing The New Banister Ford of Marlow Heights!

February 01, 2022

I had a great experience at Banister Ford. Ms. Smith was very accommodating it was a smooth process. More

by SKSHED
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherrill Smith
Feb 02, 2022 -

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to share your feedback. We are happy to know that our team could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

January 30, 2022

Great customer service! Amir and Sahand were extremely helpful in my journey to get a new-to-me car after the transmission on my old Focus went out. Amir explained my options with just the right amount of More

by AHLEAHMILES
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amir, Sahand
Jan 31, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star rating of your experience. We are thrilled to know that we could be of service to you during your recent visit. We are grateful to earn. your business and we look forward to be of assistance to you again! Thank you for choosing The New Banister Ford of Marlow Heights!

January 29, 2022

Purchased a vehicle there in 2003 when it was Sheehy. It is now under a new name and the service was great. accurate on finding and fixing problems. Gave an estimate for repair and it was performed at that More

by ANUE117
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Bowman
Jan 31, 2022 -

Banister Ford of Marlow Heights responded

We are grateful to earn your business! Thank you so much for taking the time to share your feedback. We are happy to know that we could be of service to you during your recent visit. If there is anything we can do for you or your vehicle please let us know. Thank you for choosing The New Banister Ford of Marlow Heights!

January 29, 2022

Chris was very helpful and professional. My car was ready before the expected date. Thanks More

by HAREA1956
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
Jan 31, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star review! We are appreciative for your feedback. We are thrilled to know that Chris and the rest of our team could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

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