Bald Hill Kia

Only my second time there but it is my last. I asked for a full detail and an oil change. What I got back was dirt still in car and a scratch on my driver side window. A day later my engine was misfiring. S a full detail and an oil change. What I got back was dirt still in car and a scratch on my driver side window. A day later my engine was misfiring. So I took it back and was guaranteed by the supervisor that she would over look the recon herself. Well the car smelled clean at least but same dirt spots still there and was told that my window being damaged there was nothing that could be done. At least the second time I went to get the car done again I did not have to pay for. Both times I went within a week mind you I asked for a fob key. First time I made the appointment they ordered the key on the phone with me. I got the car back the first time they had no idea what I was talking about. So when I brought the car to be detailed a second time I was told they would program the key. Again I got the car back and no fob key. More

Considering a KIA - you owe it to yourself to visit this dealership. Very professional organization and staff!!! My experience was outstanding- 5-star!!! I was so impressed with my buying experience that I dealership. Very professional organization and staff!!! My experience was outstanding- 5-star!!! I was so impressed with my buying experience that I brought my wife back 3-weeks later and she purchased her first new car in over 25 years... She was originally considering another vehicle but was so impressed with Ethan and Ricardo that she too choose to buy there!!! Everyone will make you feel welcome and listen to what you want More

From the moment I contacted bald Hill Kia until I picked up my vehicle they were professional and courteous and did a great job.Very satisfied up my vehicle they were professional and courteous and did a great job.Very satisfied More

What has happened since Joe Monti left? We get a cold call from Louis or Lewis who stumbled mispronounced my name four of five times and referred to me as a .ale (I'm female!!) I asked why is he calling call from Louis or Lewis who stumbled mispronounced my name four of five times and referred to me as a .ale (I'm female!!) I asked why is he calling since we don't really like solicitation calls. He mumbles and cant answer me. After further asking him why is he calling he says something about me trading in my 2019 Optima. I told him if we ever do business with Bald Hill Kia again, we will just contact Bobby. This used to be a place that wouldn't harass you about your one year old car. More

Stress free and friendly experience. After shopping several other dealerships I found myself back at Bald Hill . Louis and Ricardo took great care to listen to me explain what I was look After shopping several other dealerships I found myself back at Bald Hill . Louis and Ricardo took great care to listen to me explain what I was looking for and within minutes we agreed on a great deal , better than any other dealer offered. I would highly recommend Louis and Ricardo to anyone looking to buy. They are friendly and professional . More

Jay was great! He advocated to get us the best deal possible without compromising our must have items. We were in and out with no issues. possible without compromising our must have items. We were in and out with no issues. More

Can't be trusted Don’t trust these guys. I negotiated a lease with them online but when I went to pick it up, no deal. I drove 90 minutes to the dealership. When I Don’t trust these guys. I negotiated a lease with them online but when I went to pick it up, no deal. I drove 90 minutes to the dealership. When I arrived, the sales manager Matt informed me that I would have an additional charge on the monthly payment for taxes. I explained that the negotiated price included taxes. He kept arguing with me but I had all of the emails to prove what I was saying. The argument went on for ten minutes with me threatening to walk if they wouldn’t honor the agreed upon deal. Matt disappeared for a full ten minutes leaving me standing there. When he came back, I showed him the emails that documented the agreed upon price and what was included – including taxes. After seeing the emails, Matt informed me that the car had actually been sold that morning. Really? Is this the oldest con in the book? If it was sold, why were you haggling with me about taxes? If it was sold that morning, how come I received a confirmation email from the dealership at 2:45 that afternoon? If it was sold, why was it sitting right there by the door with no SOLD or HOLD sign on it? I went out to my car to cool off. Went back inside and this time met with the owner. He dragged out all of the excuses in the book, “showed” me that there were no other cars like it available anywhere, but then offered me a deal on a more expensive model. I believe that’s the old bait and switch. While it’s certainly dishonest, I believe that it’s also illegal. Don’t stay away from this dealership, run away. Or you too can be ripped off. So it's been two weeks. I've spoken to them on the phone (Denise is very nice) yet no response from Matt the sales manager. I've emailed them VINs of nearby similar cars that they could swap out. Doesn't seem like there is any desire on their part to make this right. Hard to believe they would do business like this. More

I have been a customer since 1992. My most recent visit was excellent Svc Mgr was very helpful to address an issue with my car was excellent Svc Mgr was very helpful to address an issue with my car More

I have always had a great experience at a Bald Hill Kia (and dodge.) Our Salesman, Jason Sousa, was very attentive, understanding, patient and overall extremely helpful. He, and the rest of the team, did a (and dodge.) Our Salesman, Jason Sousa, was very attentive, understanding, patient and overall extremely helpful. He, and the rest of the team, did a great job ensuring I acquired the best vehicle, with the best price, and best financing rate. Thank you, Bald Hill Kia and Thank You Jay! More

Everything was done perfectly and the tech explained when I was due for an oil change, gave me info on tire depth and all other pertinent information. I was due for an oil change, gave me info on tire depth and all other pertinent information. More