Bakersfield Hyundai

I bought a new 2024 Hyundai Tucson Hybrid from this dealership in November for my wife. She absolutely loves the car. Its been a great car for us overall. The dealership (more specifically the service dealership in November for my wife. She absolutely loves the car. Its been a great car for us overall. The dealership (more specifically the service center) has not been great, at all. The big issue is something that happened today. The car has about 6500 miles on it now. We were getting the car washed about a week ago and the detail crew pointed out that there was some issues with the paint. I noticed a small flap on the hood look like it was pealing from the edge. I went home, called Hyundai Corporate and asked them what I can do about it. They asked for all my info, like vin and so on, and upon giving them the info they informed me that my vehicle had a 3 year, 36000 mile paint warranty and they would cover the repairs. Fantastic! I submitted some pictures they asked for, worked out the details, and they approved the repair. They set an appointment up for me at this dealership to have the repairs completed. Mind you this was about a week long process of going through their corporate channels to get the manufacture itself to approve things. They gave me a reference number and email confirmation to show to the dealership once we arrive for our appointment so they could start the repairs. The dealership declined to do the repairs. When I arrived at the dealership, I spoke with one of the service advisors. I told him we had an appointment set up through Hyundai. He was able to find the appointment after a few minuets of searching and asked why I brought the car in. I told him the situation, explained how the paint was pealing at the edge of the hood and told him I had spoke with Hyundai corp. about the issue, that they had approved the repairs and gave me a reference number to give him. He said the reference number was not important, stating that they would do their own checks and submit their own pictures and such. He explained it would take a few weeks for this process. I explained I had already did that, because I understood it would take time for this process, that was why I had already contacted the manufacture, to find out if it was covered and speed up the process a bit. He then seemed to brush off my statement, saying that he still had to do it this way, and that it my previous approval was irrelevant. I was a bit upset with this, but held my tongue. Maybe they just needed to get a different kind of approval? At this point, the service advisor started to complain that they didn't do paint repairs and that they would have to find an approved body shop, and negotiate things, then send the car to that body shop. He said it would take a few days or maybe even a week for this process when my wife asked for a general idea of what we would be looking at. I said that was fine, I understood paint takes time. He seemed like he was disappointed that we didn't just leave at that point. He kept saying things like "if you want, you guys can come back at another time after I find out what Hyundai wants to do." At this point I said we already did that and Hyundai ALREADY APPROVED it. I had the reference number in my hand. He never asked for or let me give him that number. Every time I tried, he would cut me off or not respond. He then said he needed to take his own pictures. So we followed him out to the car, in which he took a picture of the hood from a distance and walked back inside. He didn't get any vehicle information that is usually required for warranty work, like vin, miles or anything else. I asked him if he needed the info, knowing that he does from my own experience working at dealerships in the same position, and he said he didn't need it for this. We went back in and he asked me if we wanted to leave, again, and I said we could hang out for a bit and see if Hyundai will get back to him, considering they had already approved the work. An hour goes by and he said they hadn't responded yet, but I was out of time as my wife needed to go to work. I told him we would have t More

The service department over promises and under delivers, my 3 hour service call, 5.5 hours later still waiting. Not to mention the fine art of ignoring you waiting at the counter my 3 hour service call, 5.5 hours later still waiting. Not to mention the fine art of ignoring you waiting at the counter More

The financial department is a complete joke. I filed a gap claim months ago and when I call the finance department at this location no one ever ever ever answers or return my calls. it’s been mo I filed a gap claim months ago and when I call the finance department at this location no one ever ever ever answers or return my calls. it’s been months and I’m still waiting for my check! it’s ridiculous! What is the point pushing customers to get the gap insurance if they are not going to release the check after the claim has been made!!! More

I wouldn’t give not even 1 star but unfortunately I have to select 1 in order to say this is the worst dealer in town to purchase a vehicle. They only care about their commission. Please please don’t make a to select 1 in order to say this is the worst dealer in town to purchase a vehicle. They only care about their commission. Please please don’t make any business with this dealer if you don’t want to have a lifetime night mare. More

If I could put zero stars I would , I had made an appointment for diagnostic specifically hoping to get the fastest service n feedback possible . My service representative(Christian) called me the fi appointment for diagnostic specifically hoping to get the fastest service n feedback possible . My service representative(Christian) called me the first day to confirm things about my car , after that I struggled for 3 weeks to get ahold of him I was calling through the 3 weeks and on the third week after struggling to get in contact they told me that they haven't touched my car because they don't have the tools although it is a Hyundai car at a Hyundai dealership. I have struggled to get to work these past three weeks but it was fine because I was gonna, find the issue to my car. I spoke with both the manager and the supervisors (Miguel espinoco , and Sandro Davalos ) about fixing the mistake they made and they offered zero compensation or any remedy and instead seemed to just say I was wrong n THEY'VE THREATENED TO PLACE A LEASE ON MY CAR if I didn't pick it up immediately although I live out of town. I'd recommend anyone looking to get work done here to find another dealership. I understand that things happen but when the customer service fails to remedy that problem they made I'd expect them to fix it. More