Baker Nissan

Another Great Buying Experience I went to Baker Jackson Nissan by referral of a colleague in May 2011. Mr. Jessie Norris was my salesman who was understanding, extremely helpful, and I went to Baker Jackson Nissan by referral of a colleague in May 2011. Mr. Jessie Norris was my salesman who was understanding, extremely helpful, and most importantly, transparent. I purchased a new vehicle from Mr. Jessie Norris in May 2011. Because of the wonderful and relaxed experience, the following year, May 2012, I bought my college-aged daughter a Certified Pre-Owned vehicle from Mr. Jessie Norris. And this year, October 2015, I decided it was time for an upgrade to a newer model, thus, coming back to Baker Jackson Nissan of which I purchased a third vehicle from Mr. Jessie Norris. Each experience was wonderful. There was no "pressure sales" nor was there "hidden or obscure pricing". Mr. Jessie Norris is very respectful and understanding of an individual's requirements and doesn't have the "fast talk" salesman mentality. More

Excellent Service..Best Service Advisor I purchased a new 2011 Nissan Altima from Baker Jackson in May 2011. My sales advisor, Jessie Norris, introduced me to my service advisor Shaun Hazele I purchased a new 2011 Nissan Altima from Baker Jackson in May 2011. My sales advisor, Jessie Norris, introduced me to my service advisor Shaun Hazeley. Since 2011, I have only come to Baker Nissan to get ALL of my service done of which I would not work with no other service advisor except Shaun Hazeley. Shaun is not only respectful to his clients but is also patient and transparent. Shaun actively listens to his customer's concerns and ensures those concerns are addressed while providing a service summary of the concern, work performed, and possible work needed within a specific time frame. Shaun ensures his customer's understand the anatomy of their vehicle and proper car maintenance. More

Collision Center Worries Brought in vehicle for collision repairs, 93 days later I was able to pick up my vehicle. There is still items I am awaiting for the collision center Brought in vehicle for collision repairs, 93 days later I was able to pick up my vehicle. There is still items I am awaiting for the collision center to provide, but just a bit sick having to wait any longer to drive my vehicle. There is an alignment issue with the rear bumper that is not ideal for a proper completion status. There was also cut corners on the quarter panel repair. My headache continues with the ordeal of communication this center is lacking. I've called to check on updates, only to get a voice mail that is never returned and emails that are not responded to. Now that I am stuck at another mechanic doing a service check, the key for the lug nut lock is missing. The car is small, and me nor the mechanic can locate it. I've called the collision center, and they have said their manager hands are tied and they cannot replace the key, nor replace another set of locks. but indicated I can buy another set. I have no problem purchasing a new set financially. Its the principal of brushing off a customer that has been overly patient with the slow service. I hate to write up, the company, but as a consumer I can only imagine the next person that is being taken advantage of. And the technicians should also take in consideration the cleanliness while working, the dust was everywhere. Yes, 370z's are not GTRs but to think they are worked on by the same techs and the same manor is hard to fathom. More

Service Dept disappoints yet again Simply put, their appointment system is a waste of time. I tried to streamline my drop-off by using it, but I was ignored as soon as I arrived. After Simply put, their appointment system is a waste of time. I tried to streamline my drop-off by using it, but I was ignored as soon as I arrived. After talking with the thoroughly unenthusiastic cashier, I was put into contact with a different rep than the one I was scheduled with. I had to rehash the issues with the car (since he did not bother to reference my appointment info, even after I showed him the email on my phone), and forgot one, so that didn't get done at all. Was also lied to with regards to the status of the shuttle van (he didn't tell the driver I needed a ride, so I got left; the rep told me the driver went to get gas...never got the shuttle ride back to work) Furthermore, on multiple previous visits, service rep has called me to tell me my vehicle is ready, but upon arrival, I've been made to wait for over 1/2 hour because when I get their, they say my vehicle is *not* ready. More

Outstanding Customer Service I brought my brand new car Nissan Altima for my first service which included oil change, tire rotation, and fluid check up. I was going on vacation t I brought my brand new car Nissan Altima for my first service which included oil change, tire rotation, and fluid check up. I was going on vacation to San Antonio and Corpus Chirsti with my wife the following day and I wanted to made sure there were not any car problems during our trip. I was blessed to deal with Shaun Hazeley, The Assistant Service Manager,who made me feel like VIP and took care of every single detail to make me a happy customer. That's why We also went back in August to buy a Nissan Sentra 2015 for my wife.. Thank you Shaun for your great work and dedication and because of you We had an unforgettable vacation for the first time in Texas since We just moved from Florida over a year ago. My wife and I are so happy to count on somebody like you for both of our cars service matters. More

Great Buying Experience I came to Nissan Baker on May 31 with my wife to buy a car from Rado ivanov. He had waited on us two weeks ago and had been very professional and cou I came to Nissan Baker on May 31 with my wife to buy a car from Rado ivanov. He had waited on us two weeks ago and had been very professional and courteous to answer all our questions as first time car shoppers in Texas since We had just moved from Florida almost a year ago. We promised him to go back and He was also very diligent keeping in touch with us during those two weeks. Rado made our buying experience a pleasant one and helped us in any way He could to get the best deal to meet our needs. We ended up buying a Nissan Altima 2015 S and were also very pleased for our purchase and the great financing from Nissan Baker. Thank u so much Rado for being an outstanding and dedicated salesman and that's why You earned our business without any hesitation. More

Another Wonderful Experience I went back to Baker Nissan to purchase another car for my wife within a 3 month period from our salesman Rado Ivanov on August 30. Rado went the ex I went back to Baker Nissan to purchase another car for my wife within a 3 month period from our salesman Rado Ivanov on August 30. Rado went the extra mile for us and one more time exceeded our expectations helping us buy a beautiful Nissan Sentra 2015. We were also impressed to see Mr. Randy Foust sitting with us to appreciate our business one more time and offered himself to assist us in anyway he could in the future. Thank you Rado for helping my wife accomplish her dream of having a nice brand new car and making the buying process a pleasant experience again. More

Very Satisfied We were treated very well by everyone we came in contact with....not just our salesperson. Eugene was most helpful and great to work with. We were treated very well by everyone we came in contact with....not just our salesperson. Eugene was most helpful and great to work with. More

Service on sentra I appreciated Lance looking out for me in service. Everything was done in a timely manner. I really hate doing these stupid surveys every time I go I appreciated Lance looking out for me in service. Everything was done in a timely manner. I really hate doing these stupid surveys every time I go to a Nissan especially since I am not getting financially compensated for answering these dumb questions. More

Very Helpful Service From Mr. Jesse Norris I had come to test drive a GT-R here, and Mr. Jesse Norris was very quick to be helpful. After I left, I realized I may have left my license in the te I had come to test drive a GT-R here, and Mr. Jesse Norris was very quick to be helpful. After I left, I realized I may have left my license in the test driven car. Thankfully, Mr. Jesse was still here, after closing time, to help me search. Embarrassingly, the license had dropped out of my own pocket inside my personal vehicle. Mr. Jesse came outside to search with me until I located it. I'm very thankful. More