Baker Nissan

Disappointed This was the first time I have experienced such poor service and lack of communication from Baker Nissan! I had called before I brought my Armada in This was the first time I have experienced such poor service and lack of communication from Baker Nissan! I had called before I brought my Armada in and spoke with a gentleman named John. When I dropped my vehicle off at around 10:30 am, I asked him to do 3 things: 1) change the oil 2) look at my rear lift gate and 3) fix the flap on the back of one of the back seats. I asked John about how long it would take and he told me “a few hours” and that they would not fix anything until they spoke with me. Five hours later, I had not heard anything from anyone so I called. I spoke with John around 3:30 pm and he told me that he had not heard anything yet and that he would call as soon as he did…within the hour. He called me back about 5 minutes later telling me that he was on his cell phone standing by the technicians and that there would be a $200 or so diagnostic fee to just be able to tell me what was wrong with my life gate. Really…it took 5 hours to tell me that they couldn’t figure it out? I told him not to do anything and I would be there within the next 30 minutes to get my car. When I got there, I waited for another 20-30 minutes to have them wash my car and pull it around. Normally when I get my oil changed, I am given a report about my vehicle. This time, I was not given one and when I asked about it, I was told that they did not have time to do that! Again, really? My vehicle is there for five hours and NOTHING is done but an “oil change”? Were my tires rotated along with that or not? I find it odd that no one even noticed the fact that the RED BRAKE light is on along with a few other lights in my car! I was given no explanation about my vehicle except that my oil was changed and that they did not have time to do anything else. To say that I am extremely disappointment with my “service” would be an enormous understatement. I definitely will be taking my vehicle to another dealership in the future!! More

Easy to work with salespeople. No pressure to purchase! No pressure to purchase from sales group. Friendly and considerate. Very helpful. Went over and beyond to help me get my car to my house across town. No pressure to purchase from sales group. Friendly and considerate. Very helpful. Went over and beyond to help me get my car to my house across town. More

Collision Repair I was able to get the car in and out quickly. Ken introduced me to Gabriel, who walked me through the process, took care of contacting the insurance c I was able to get the car in and out quickly. Ken introduced me to Gabriel, who walked me through the process, took care of contacting the insurance company for extra charges, and got my car to me when promised. It looks like nothing happened. One of your questions asks about paying with a card, but the insurance was covering the repair so I didn't consider paying with a card. More

Engine issues with no help Don't buy here and don't use the service department!!! They sold me a car with engine problems they knew about. Service refused to help me on 4 occasi Don't buy here and don't use the service department!!! They sold me a car with engine problems they knew about. Service refused to help me on 4 occasions. Finally it went next door to northwest dodge and now it sits needing a new engine and Baker won't help. Go somewhere else spend your money with honest people and not thieves!!! More

Great Service! Not only was I able to get my oil changed but I also got a lesson on how to make my car last longer too! Not only was I able to get my oil changed but I also got a lesson on how to make my car last longer too! More

My Nissan review Everyone was so friendly and helpful. I found that they were also efficient and fast! The work they did was superior! All in all a great experience! Everyone was so friendly and helpful. I found that they were also efficient and fast! The work they did was superior! All in all a great experience! More

Fast and great attention Quick, effective and excellent attention. I got the first appointment in the morning and Najee Rashed Jr help me get my car fixed and come back to wor Quick, effective and excellent attention. I got the first appointment in the morning and Najee Rashed Jr help me get my car fixed and come back to work on time. Thanks! More

Best car buying experience Normally I have car shopping. The high pressure salesmen the going back and forth not for me at all. Baker Nissan was totally different . Great exper Normally I have car shopping. The high pressure salesmen the going back and forth not for me at all. Baker Nissan was totally different . Great experience. Chris our salesman was wonderful. Finance department made it easy. I would highly recommend baker Nissan for sure. I'll go back the next time I need a car. More

Honest & Sincere with Customers I have dealt with Baker Nissan since 2008 purchasing my Nissans from them until the last sales person left & coerced me to going to the Fred Hass deal I have dealt with Baker Nissan since 2008 purchasing my Nissans from them until the last sales person left & coerced me to going to the Fred Hass dealership. I went there & he told me so many negative lies abt Baker. I purchased from him & remorseful now I am back at BAKER!! If it were so bad why would his wife still work there my son pointed out!!! NEVER AGAIN WILL I EVER GO TO ANYONE BUT BAKER!!! BEST DEALERSHIP ESPECIALLY FOR SINGLE WOMEN!! Management team is AMAZING!!! Finance is better than you will find anywhere else!!! Service person was GREAT!!!!! He is going to be my Advisor!! BAKER CARES!!! Baker Nissan is as my granddaughter says BEST NEEDED!! More