Baker Nissan

Uses bait and switch to get you in the door. This dealership uses the old bait and switch. I called ahead to check on a car advertised on-line and told them I would be driving a long way to come This dealership uses the old bait and switch. I called ahead to check on a car advertised on-line and told them I would be driving a long way to come see it. It took them 2 hours to call me back to tell me they had the car, so I made an appointment to view it. I drove straight to the dealership and when I got there they told me it had been sold three days earlier AND in the same breath told me they wanted to show me another car I might be interested in! The New Car Director, Rodney Crow, said "that car was sold and there is nothing I can do." During my short experience they lied to me THREE times. More

Fast! Baker Nissan always provides exceptional consumer service.Rogelio always gets me in and out in a reasonable time. They work with me to help get the be Baker Nissan always provides exceptional consumer service.Rogelio always gets me in and out in a reasonable time. They work with me to help get the best deals for me. I will continue to go to baker nissan More

Awesome Service Experience It is a blessing to have a good service manager who really takes care of their customer. Juan Carlos Escobar you are awesome, outstanding and the best It is a blessing to have a good service manager who really takes care of their customer. Juan Carlos Escobar you are awesome, outstanding and the best service manager, thanks for making sure my car stays in tip top shape. More

Great Dealership Great prices and excellent service department. Mack and all the employees in service are great I purchased my vehicle here a year ago and still get f Great prices and excellent service department. Mack and all the employees in service are great I purchased my vehicle here a year ago and still get friendly service. More

Professionalism and Courtesy Jessie Norris made our car buying experience exceptional! He was very courteous and professional. He answered every question and made certain we wer Jessie Norris made our car buying experience exceptional! He was very courteous and professional. He answered every question and made certain we were satisfied. This was our first time purchasing a Nissan, but will not be our last. Thank you Mr. Norris! More

Great service experience Barry was awesome! This was my first time being our Armada in for service. Everyone was friendly, the waiting area was awesome and the price was good! Barry was awesome! This was my first time being our Armada in for service. Everyone was friendly, the waiting area was awesome and the price was good! We are new to TX and will definitely be getting our vehicle services here now! More

Shady Finance Department When filling out the auto loan papers, I noticed the finance manager, Temo Nunez, had preselected two maintenance agreements for a total of $2300. I When filling out the auto loan papers, I noticed the finance manager, Temo Nunez, had preselected two maintenance agreements for a total of $2300. I told him that I didn't want or need them and he agreed to remove them. Upon returning home and reviewing the finance papers, I noticed the total amount financed was too high - Mr. Nunez had not removed the maintenance packages. I immediately called him and he agreed to correct the problem. When the first payment bill arrived, the loan total had not changed. I called the Finance Supervisor, Dain White, at Baker Nissan and he stated that the correction would take two months to go through. Two months later, no changes. I then called Mr. White again (Temo Nunez no longer worked there - big surprise) and he promised to correct the problem and email me when complete. Still no email or corrected loan amount. More

Nice experience! We had a nice experience buying a 2016 Rogue. Detailed explanation, care of us, no push. All people that took care of us have been kind and profession We had a nice experience buying a 2016 Rogue. Detailed explanation, care of us, no push. All people that took care of us have been kind and professional. I will recommend this dealership! More

Great Service, No Pressure First we went here due to specific recommendations from our bank (special financing offers). First time at Baker. The moment we arrived we were welc First we went here due to specific recommendations from our bank (special financing offers). First time at Baker. The moment we arrived we were welcomed (not ganged up on) and were walked through inventory, options, finding out or goals for the visit thru the entire process it felt welcoming and helpful. Carlos did a great job. Our goal was to cut costs with an upgrade. He gallantly working his way through the process and at the very end we changed our minds. He didn't bat an eye. We upgraded to the Rogue we really wanted (spent more money) but the financing they worked out, was better then what we walked in with. Kudos to Baker Nissan and staff. More

Great Experience! I was having problems with my Pathfinder. It was juddering when I drove. I called and explained my problem to Rick. He was very nice over the phone an I was having problems with my Pathfinder. It was juddering when I drove. I called and explained my problem to Rick. He was very nice over the phone and seemed genuinely concerned about the issue. He told me to bring it on Saturday and Mack Smith would be my service guy. Mack had it looked at and the transmission fluid was replaced. He told me to drive it for a few days or 100 miles and if I was still having problems to bring it back. I called Mack the following Wednesday and told him the car was still not working properly. We scheduled a time Thursday to bring it back. This time they did a system download/upgrade and checked the transmission again. This included one of the service managers in the car as well while being driven. Mack informed me that they would need to replace the transmission and offered a rental. Mack kept me informed of the process throughout and how it was progressing. The two gentlemen that helped me with the rental pickup and dropoff were awesome as well. It was a great experience. My car is working perfectly again. I would definitely recommend the service department at Baker! More