Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Baierl Toyota
Mars, PA
850 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
850 Reviews of Baierl Toyota
February 10, 2014
We recently leased a vehicle from Baierl Toyota. Our experience from start-to-delivery was extremely positive -THANKS to our Sales Consultant Patrick Evans. As very satisfied customers, we are hoping th experience from start-to-delivery was extremely positive -THANKS to our Sales Consultant Patrick Evans. As very satisfied customers, we are hoping that (over the life of our lease - and beyond) Baierl Toyota continues to provide us with the outstanding attention that we initially received from Patrick. It was fun doing business with him, and because of him we are driving a Baierl Toyota! More
by mpr922
Employees Worked With
Patrick Evans
February 03, 2014
We returned to Baierl after purchasing a car from them in June. The car we purchased in June gave us absolutely NOTHING but problems. We went to Baierl after going to North Hills. I had read reviews online a June. The car we purchased in June gave us absolutely NOTHING but problems. We went to Baierl after going to North Hills. I had read reviews online about salesman and found three names with positive reviews: Jordan Smith, Justin Bailey, and Patrick Evans. At the dealership, I asked for one of the three, and they recommended Jordan. My husband was considering an FJ Cruiser as well as a 4runner. Jordan explained that an FJ and 4runner were comparable; it just really depended on our purpose of the vehicle. He had my husband look at the FJ Cruiser first and was upfront and honest regarding the positives (hold their value, the look, rubber interior) and negatives of the vehicle (i.e. blind spots, interior space). We test drove the vehicle during which time we explained we were looking for a vehicle that is in preparation for starting a family. Jordan thought we would be better in a 4runner because of the space. We agreed after test driving the FJ. We then went down and looked at all of the new 4runners in the lot. My husband decided that he wanted a red trail edition. After deciding on our vehicle, we returned to the showroom to start crunching numbers. Our trade was appraised. We explained that we had been to another dealership, and they were willing to give us the same amount without knowing the history of the vehicle purchased. We told him we expected at least another $500, which he was able to get for us. He also moved on the overall price of the vehicle, which when we had went to North Hills they had told us that there was no way Baierl was quoting us that price. We appreciated that when Jordan gave us the paper detailing the cost and trade in, he did not add in the extra options, such as GAP insurance, interior/exterior protection, and extended warranties as North Hills did, only to then take them off as we were haggling price to make it look like they took off the total cost of the vehicle. Additionally, Jordan was able to add in all weather floor mats and a cargo net with the sale. We chose to purchase a bug deflector and cargo mat. Jordan was also honest when he told us the cost of the bug deflector and installation, and did not push the installation. It was a rewarding car buying experience where we felt like the salesman was working on our behalf and not the dealership's. While waiting for the finance department, Jordan kept checking in with us as he was working with other customers as well. Since there was an appointment scheduled for the finance department, they let us go grab something to eat. When we returned, my husband and Jordan did a final walk through of the vehicle, where my husband noticed a scratch on the rear driver's door. Jordan took note. The interior was also not cleaned to my husband's liking, so Jordan took the car back down to have the interior detailed again. Jordan tried to have the scratch buffed out; however, because it could not be, he explained that we would bring it back to have them remove the scratch. In the finance department, Angie was just as wonderful. She was very knowledgeable and friendly. She got us the lowest possible interest rate and waited to be sure that she had the lowest possible. She explained our different options to us regarding GAP insurance, extended warranties, and Luxcare. We knew we wanted to add GAP insurance. Additionally, she was resourceful in helping us determine the right extended warranty to purchase. She also showed us a demonstration of the Luxcare as well as showed us vehicles with it compared to vehicles without it. Overall, this was a positive buying experience, and we plan to buy from Jordan in the future. More
by Herzog1103
Employees Worked With
Angie in Finance, Jordan Smith
February 03, 2014
We purchased a 4unner in June. In the short time of owning our 4runner, the car needed serviced numerous times for lights on the dash. My husband dealt specifically with Kristen Beswick. Although the p owning our 4runner, the car needed serviced numerous times for lights on the dash. My husband dealt specifically with Kristen Beswick. Although the problem was an expensive one, she did her best to help us throughout the experience. She provided my husband with her direct number, and any time he called she worked with him to resolve the issue. She was fair and honest, and really went above and beyond during all of our service experiences. I commend her for everything she did for us. I do feel as though the problem should have been discovered sooner rather than later by the mechanics as this may have prevented other issues from arising; however, this does not impact our overall views of the service department because of the customer service that Kristen provided. More
by Herzog1103
Employees Worked With
Kristen Beswick
February 03, 2014
I visited Baierl Toyota for the simple purpose of only getting a competitive price on a car I was considering at another dealership. My original intention was to hopefully get a lower price that I could getting a competitive price on a car I was considering at another dealership. My original intention was to hopefully get a lower price that I could use to negotiate with the other dealer. However, I was so impressed with how quickly I obtained the quote, how comfortable I felt with the sales rep and how knowledgeable he was about the product he was selling that it became clear to me that returning to the other dealer would be a mistake. I highly recommend my sales rep, Cliff Matthews. He is easy to talk to, honest and knowledgeable. All these traits made it very easy for me to accelerate a second car purchase I had been considering for my wife and close on it that very same day. More
by dphillips111
Employees Worked With
Cliff Matthews
February 02, 2014
The Baierl Toyota dealership is the only dealership you need to visit when looking for a Toyota...the whole staff from sales to finance was a pleasure to work with. Their professionalism and customer serv need to visit when looking for a Toyota...the whole staff from sales to finance was a pleasure to work with. Their professionalism and customer service was the tops! Way to go Stephanie, Jordan, Jerry, Angela, and Mark... love our new Tacoma TRD! More
by steveie612
Employees Worked With
Stephanie, Jerry, Angela, and Mark, Jordan Smith
January 27, 2014
We went to just "look around" and check out mini-vans. Patrick Evans introduced himself to us and by the end of 30 minutes we had decided to buy a new mini van with him. Patrick was FABULOUS! mini-vans. Patrick Evans introduced himself to us and by the end of 30 minutes we had decided to buy a new mini van with him. Patrick was FABULOUS! He was friendly and willing to talk to us about what he could and could not do in regards to the sale of the car. I would not hesitate to do business with him again. More
by hiejinkim
Employees Worked With
Patrick Evans
January 23, 2014
My husband and I arrived at Baierl around 6:30 pm on Tuesday night- which was one of the coldest nights of the year! We weren't necessarily planning to buy that night, but we were interesting in compari Tuesday night- which was one of the coldest nights of the year! We weren't necessarily planning to buy that night, but we were interesting in comparing vehicles/prices. We were immediately greeted by a salesperson, Jordan Smith, who was friendly and professional. We test drove the vehicle, and Jordan explained all of the features. He was very knowledgeable. He took us on some back roads so we could get a feel for the car. I knew this was the car I wanted, as I had driven it the night before at another dealership. When we got back, we asked Jordan to give us an estimate on my trade. He came back with the value of my trade within 10 minutes. We thought it was a fair price. He gave us a few minutes alone to discuss and we told him that we were interested in purchasing. We were suprised to learn that we could walk out with the car the same night! Jordan worked quickly to get the paperwork completed, we got approved for the financing, and the car was ready for us! The whole experience was so great! All of the staff worked together and seemed to really enjoy their jobs! We never felt pressured or rushed. Best car-buying experience ever! We will certainly buy our next vehicle from Baierl. More
by ginapugliano
Employees Worked With
Jordan Smith
January 18, 2014
We came to Baierl looking to test drive a Toyota Prius V wagon, but we did not intend to purchase one new. We were planning to, if we liked the car, continue to look for used options. Justin Bailey helped u wagon, but we did not intend to purchase one new. We were planning to, if we liked the car, continue to look for used options. Justin Bailey helped us every step of the way with a no pressure approach that we very much appreciated. He answered all of our questions, which were many, and he was exceedingly patient. When we talked him through our plan, he mentioned that the deals on 2013 cars were currently very good, and he helped us look at each and every option and package. We got an incredible deal on a new 2013 Prius V three, which was the mid-range package option. He never tried to oversell us, so we ended up walking away today with a brand new car. We have bought a number of cars, both new and used, and Justin is by far the very best sales person we've ever worked with. He loves the Toyota brand and is a walking representation of why you should buy a Toyota. That's the best kind of "sales" possible because you are working with a person with integrity who endorses the product. He was not simply trying to make money. We would recommend him to anyone looking to buy, and we will return when it comes time to replace our other car. Thank you so much for everything, Justin. We hope that your managers see how good you are at your job! -Kristen and Michael More
by kdgklein
Employees Worked With
Justin Bailey
January 14, 2014
We gave a "great" rating because Dave, Craig and Brett were top notch throughout our entire experience with Baierl. We were treated with kindness and respect. We felt like our interests were alw and Brett were top notch throughout our entire experience with Baierl. We were treated with kindness and respect. We felt like our interests were always at the top of the conversations. After countless bad experiences at dealerships it was so nice to find an establishment that made us feel welcomed from the very first encounter through the end of the purchase. We are happy to be a part of the Baierl family and have already started recommending this dealership to our family & friends. Mike & Michelle Makepeace More
by Makepeace
Employees Worked With
Craig Beswick, Dave Marrangoni, Brett McNeill
January 12, 2014
This was our second vehicle purchased with Patrick Evan. Patrick was Awesome. My husband and I feel very comfortable working with Patrick while buying or leasing a car is a big deal. He was very kind to us Patrick was Awesome. My husband and I feel very comfortable working with Patrick while buying or leasing a car is a big deal. He was very kind to us which goes a long way good customer service is a must. We highly recommend Patrick on hope he can help us in 3 years when our lease is up The Pukylo Family More
by hpukylo
Employees Worked With
Patrick Evans
