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Baierl Toyota

Mars, PA

3.7
853 Reviews

19045 Perry Highway

Mars, PA

16046

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853 Reviews of Baierl Toyota

February 25, 2021

Have 3 vehicles purchased from baierl and stay there because of service support. Rav4 at 300K miles and Prius at 198K miles. Ford E150 at 65K miles. More

by dalemley38
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erin Pusateri
Mar 01, 2021 -

Baierl Toyota responded

Hi Dale and thank you! We can't tell you how much we appreciate your customer loyalty! Sincerely, Daniel Nalley, General Manager

February 23, 2021

I called for an appointment because of a Dash message "Maintenance Required Soon" I was given a time convenient for me. When I showed up early I was still taken with a smile. My short wait in the comfor More

by Virginia27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicky
Feb 25, 2021 -

Baierl Toyota responded

Thank you for the positive review, Virginia and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Shawn Crow, Service Manager

February 21, 2021

Great experience! Professional & addressed my concerns. Only problem was no one answered the phones when I tried to return a call to the service Dept More

by ylogan812
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t recall the service rep name
Feb 23, 2021 -

Baierl Toyota responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, The Don Jacobs Toyota Team

February 20, 2021

You helped fix my car rattle and continue to keep me safe while I waited. Friendly service and recommended care needs for vehicle. Overall satisfied with visit More

by Gordon-Kowalski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryant Yenson - Service Dept
Feb 23, 2021 -

Baierl Toyota responded

We cannot thank you enough for your wonderful review of Baierl Toyota and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Don Jacobs Toyota Team

February 14, 2021

The service department scheduled me in at a moment's notice. When I pulled in the serviceman directing me noted that my inspection sticker expired. More

by sbplatt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lonny
Feb 17, 2021 -

Baierl Toyota responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, Shawn Crow, Service Manager

February 13, 2021

My service experience was great. My waiit time was very minimal. Was treated very well by service reps. The waiting room was comfortable and clean More

by jmccull1959
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Celentano
Feb 17, 2021 -

Baierl Toyota responded

Thank you for the positive review and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Shawn Crow, Service Manager

February 08, 2021

Great service! Super friendly employees that answered all of the questions I with extreme patience and full descriptions. Additionally, provided recommendations that were helpful for someone who does not kno More

by Elly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryant
Feb 10, 2021 -

Baierl Toyota responded

At Baierl Toyota, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, Daniel Nalley, General Manager

February 04, 2021

Excellent service and communication. Ease of scheduling. Excellent service and communication. Ease of scheduling. Comfortable waiting area. On time for appointment. Polite workforce. Clean surround More

by pacmcc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unavailable, Name
Feb 08, 2021 -

Baierl Toyota responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Shawn Crow, Service Manager

February 03, 2021

Very satisfied with service. Like pickup and drop off of vehicle which saves me time. Everyone very courteous. Service department called to suggest that I have car alligned. More

by Lmb21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Douglas Barnes
Feb 05, 2021 -

Baierl Toyota responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Shawn Crow, Service Manager

January 31, 2021

Cliff Matthews went above and beyond to work with me on bringing my car in to get the required service. He answered every question that I had and really appreciated his professional and knowledgeable guida More

by laggabriel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Baumen, Clifford Matthews
Feb 02, 2021 -

Baierl Toyota responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Daniel Nalley, General Manager

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