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Baierl Ford

Zelienople, PA

4.4
313 Reviews

540 South Main St

Zelienople, PA

16063

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313 Reviews of Baierl Ford

December 13, 2023

After an online request, I was immediately contacted by Jennifer?. Next day appointment. Rob Cazin. Great work in a timely fashion The truck was ready for pick up as promised. Thanks guys. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Cazin, Jennifer Stewart
Dec 13, 2023 -

Baierl Ford responded

Mark, we're glad to hear of the prompt communication you received from our team at Baierl Ford. We appreciate your feedback and hope you're enjoying the truck! Travel safe!

November 24, 2023

Told salesman I was ready to buy and pre approved with BOA. All I wanted was a pictures of underneath the car and I would be ready. Come to find out car is being sold. Never got a call, text or email back More

by Jrivas90
Recommend Dealer
No
Employees Worked With
Thomas Schnur
Nov 29, 2023 -

Baierl Ford responded

Thank you for taking the time to share your feedback. It's unfortunate to see that the vehicle you were interested in was sold before you were able to see additional photos of it. We understand your time is important and apologize if you feel like it wasn't considered. I would like the opportunity to address this experience with you further and hope you will contact me at your earliest convenience. Justin Uram - Sales Manager - 724-631-7302

November 09, 2023

Tonya Scheck fit me in for a service appointment. She is awesome! Thanks again!!!! Greg Elliott More

by Maell1966@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Schreck
Nov 13, 2023 -

Baierl Ford responded

It's awesome to see that Tonya was able to get you in and back on the road quickly and safely. Come see us again in the future!

October 19, 2023

I bought a 2022 Ford Bronco with 40 miles on it in March 2023. We gave $8,000 in cash down. In April the check engine light came on and within a few days it was making a loud noise. Service department could More

by Dawn Brendle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tonya Scheck in Service, Ben Borza in Sales, and Scott Haines in Finance, Mike Brown
Oct 23, 2023 -

Baierl Ford responded

Hi Dawn, It is regrettable to hear about the difficulties you encountered with the check engine light issue and the subsequent delays in service. We understand how inconvenient and frustrating this must have been for you. Rest assured that this does not meet the standards of service that we aim to deliver to our valued customers. We believe communication is key and it is concerning to hear that you did not receive the level of contact we strive to provide, and for that, we apologize. Your feedback is invaluable to us, and we will take your comments into consideration to ensure that such issues do not recur in the future. We are committed to enhancing our communication, clarifying the terms of sales, and ensuring that our customers have a smooth and hassle-free experience with us. We appreciate your patience and understanding, and we are grateful for the opportunity to learn from your experience. Please reach out to us through the number below to discuss any further feedback, questions or concerns. We value your business, and we hope that you will consider giving us the opportunity to regain your trust. Best, Justin Uram - Sales Manager - 724-631-7302

Oct 23, 2023 -

Dawn Brendle responded

Thank you, Justin, for your response.

Oct 23, 2023 -

Baierl Ford responded

No problem, Dawn. Please feel free to contact me for any other questions or concerns.

June 14, 2023

The one star is for the fantastic salesman. He was attentive, informative and honest and has continued to help us even after the purchase. But, I hadn't even made one payment on my brand new ca More

by Dawn Brendle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Brown
Jun 15, 2023 -

Baierl Ford responded

Hi Dawn, I would like to thank you for your acknowledgement of the attentive, informative and honest customer service experience you had with our sales team. I am, however, deeply sorry about the issues you have encountered with your recent purchase and would like to apologize for the level of communication that has been provided while your vehicle is being repaired. My team is working diligently to complete your repairs and have you driving back out on the road safety. At your earliest convenience, please consider reaching out to me directly and I would be happy to assist you. Best, Josh Gagne 724-631-7201 Joshgagne@Baierl.com Fixed Operations Manager

Jun 16, 2023 -

Dawn Brendle responded

Thank you, Josh. I appreciate your response. I did call you and I left you a voice message. I do have to be clear though, you mention my car "being repaired" but it wasn't being repaired-that is why I am so concerned. I brought my Bronco to a Ford dealer on May 19 for an 8am appointment assuming it would be looked at, maybe have parts ordered, and then fixed. But, parts were ordered 2.5 weeks after I brought it in and I was told the parts came in this week (almost 4 weeks after the scheduled appointment) but only after I called the service manager. So this was more than a week after they were ordered. I was told Wednesday evening the parts are now in and the tech is currently working on another vehicle and "should" be done this week and then will get mine "on the lift probably Monday". This is why I am concerned. I have been without my car now for 4 weeks. I will be making the third car payment on it with the last two payments being made on a vehicle I am not even driving. In addition, I am only finding out this information when I make a call to someone asking about my car. Again, I thank you for your response. I will wait for your return call.

April 19, 2023

Have purchased 4 vehicles and have always had good service and well taken care of until now just purchased a 2019 ford explorer xlt and found some body damage after I got home which I reported and aft More

by Ken MorderSr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Justin Uram
Apr 24, 2023 -

Baierl Ford responded

Hi Ken, we truly appreciate your patronage over the years and I regret to learn your most recent purchase of a used vehicle contained some body damage. If you are willing to discuss this further, I would appreciate the opportunity to learn more about what happened, thank you. Justin Uram 724-631-7302 Used Vehicle Manager

January 17, 2023

While in for service they washed my filthy car! Never expected that; thank you. Unfortunately my deer alert on the right side is now missing. More

by lux37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Stewart
Jan 20, 2023 -

Baierl Ford responded

Hi Lux! It is great to hear that you are thoroughly happy with the level of client care you received while visiting us here at Baierl Ford! We are sorry to hear that your deer alert is missing, if you would like to further discuss this matter please do not hesitate to give us a call, we are always happy to help!

December 09, 2022

You won't get a better experience than Here. Whatever the distance you need to drive Come to these people. We are telling our family and friends to come here. Seriously my wife and I had the eas More

by Hank McMasters
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach Schnur, sales, Gabriel, finance
Dec 13, 2022 -

Baierl Ford responded

Hi Hank, congrats on the new truck! We appreciate you taking the time to share your feedback about the best buying experience you had with Zach and Gabriel. We look froward to working with you again in the future. Take care!

October 19, 2022

I would give a 0 if I could. For those of you who were lucky to not buy a car from them, your lives were saved. Let's just say, my deal included BAIERL FORD, DRIVEWAY.COM and L More

by KellyM
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
You know who you are as I also, and there are numerous names, Mike Brown, Patrick Dugan, Lee Baierl Jr., Kevin Covert, Frank Smith, James Berry, Patrick Bricker, Carlos Echevarria, Matthew Lang, Ian Renter
Oct 22, 2022 -

Baierl Ford responded

Hi Kelly, we appreciate your feedback and regret to learn about your experience. Our records indicate the Customer Care Team at Driveway has received your feedback and they will follow up using the contact information you provided, thank you. Baierl Ford Team

Oct 22, 2022 -

KellyM responded

Oh do you mean the customer care team that.... at the end of September contacted me and stated they wanted to make things right and make sure I get the items that were promised to me and offered a smidge more... buuttt come to find out it was just a ploy to try to induce me to sign a new POA to commit more fraud amd when I said no that I withdrew consent for esign and to have anyone use my name and according to your disclosure that I signed withdrawing consent means all docs and signatures are null and void and paper copies are to be sent to me for live signature which i never received just like i never receiced copies all fully executed docs.. not one set of the what like 6 sets you made me sign but the few I did receive they were altered and forged with is fraud never mind the contract has all fraudulent numbers and the yoyo sales scheme of course. Yeah your customer care team is absoutely not a care team and to have the Senior Manager come out and blatantly tell me he is still going to use my signature and expired POA is criminal and umm lets see identity theft! Oh and he knew that I have been dealing with fraud in August and identity theft in Sept with accounts so what a care team to tell me they are going to break the law some more.. you're so nice... and don't forget I have 5 months of every illegal acts each and every person and company did and it is all in writing and the fraudulent misrepresentation started day one with false advertising when you advertised a vehicle for sale when you didnt have title. You do realize you are not allowed to use someobe e-signature and that it is supposed to be protected as well as the docs signed and thry are supposed to be protected from being altered which clearly is not the case and my privacy was not protected as you all willingly committed fraud over and over again..

Oct 22, 2022 -

KellyM responded

Oh by the way yeah still dont have a vehicle i can use to support my son and i so thank you care care for caring and i called it the other day with driveways comment .. yep not a peep from anyone just crickets.. ine more thing what form number is a temp in transit plate? Please do tell and also what does the title doc code "P" stand for? And please do tell how is there 2 titles in the registry of PA since II signed first Proposal in May and docs in June? How is there a dup tutle on Sept 6.. 3 days after my temp expired? Why wasnt it forwarded to me in MI? How is my name not on either? Especislly when i signed an original title in June? Please do tell. And why do you need a POA to sign a 2nd title and why wouldnt it have been sent to me? Something else you hiding?? I believe there is an Odometer Act which i am sure will be fraudulent too just like the docs with altering and backdating and lying about loan amounts and adding extra fees and lets not forget about the FTC Used Car Rule Law you decided not to follow.

Oct 22, 2022 -

KellyM responded

One last thing hows my 3000 that you stole from me?? You know money you were supposed to pay the State of Michigan for sales tax and title and registration fee with and rest as a deposit and also refund me the difference as i was overcharged a ton for fees for the car i have a car i have a loan on that i cannot use and caused detrimental harm to our lives so thank you so much what a care team. And please explain how you all think you are above the law and put someones vehicle up for the sale almost the whole time i have had it? And please. And please explain the yoyo sales as ya know I got a text end of July almost 2 months i had it and it said Im sorry but your financing fell through but I got you a better deal 3% )ess interest 6 months less term and lower payments but drunroll time..... not a single number has ever changed regarding finance which means your broke the TILA and the Consumer Finance Protection Bureau. The amount of illegal acts ae repulsive along. Have a wonderful day

August 25, 2022

Avoid at all costs! Took it in to get inspected two months ago. They said it would take $5000 of work to pass inspection. I instead took it to my usual mechanic and More

by Matts207
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department
Aug 30, 2022 -

Baierl Ford responded

Hi Matt, it’s unfortunate to see you continue to feel this way despite our best efforts to assist you. Our team wishes you well moving forward. Baierl Ford Team

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