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Baierl Ford

Zelienople, PA

4.4
314 Reviews

540 South Main St

Zelienople, PA

16063

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314 Reviews of Baierl Ford

August 25, 2022

Avoid at all costs! Took it in to get inspected two months ago. They said it would take $5000 of work to pass inspection. I instead took it to my usual mechanic and More

by Matts207
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department
Aug 30, 2022 -

Baierl Ford responded

Hi Matt, it’s unfortunate to see you continue to feel this way despite our best efforts to assist you. Our team wishes you well moving forward. Baierl Ford Team

July 24, 2022

Dealer screwed me over when they were paired with driveway. Car was sold through driveway after 3 weeks of neither driveway or baierl knowing If the car was still available. Had my girlfriend call More

by Seeroy1986
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Uram
Jul 28, 2022 -

Baierl Ford responded

Hello, thank you for taking the time to share your feedback. It’s unfortunate to learn about the communication you received regarding a vehicle you were interested in. However, Driveway was established by the store’s parent company Lithia Motors. If you have a discrepancy to report, please contact our customer satisfaction team at customercare@driveway.com. Please include your complete contact information when filing the report, thank you. Baierl Ford Team

Jul 28, 2022 -

Seeroy1986 responded

Yeah Well baierl is still telling people the car is for sale when it is sold to try to get people to come in the store. They know it’s sold but aren’t telling people

July 11, 2022

Terrible experience between the salesman and the third party company driveway. Car was for sale tried to start a deal and then the car all of a sudden wasn’t available. Salesman said one thing driveway More

by Seeroy1986
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan and Josh from zelienople
Jul 13, 2022 -

Baierl Ford responded

Hello, I regret to learn your most recent experience with us was less than satisfactory. Full transparency is always our goal and I apologize if we fell short of that. Please contact me as I would like to learn more about what exactly happened and hopefully reconcile the matter, thank you. Justin Uram 724-631-7302 Used Vehicle Manager

Jul 13, 2022 -

Seeroy1986 responded

It was just a frustrating experience. I test drove an Audi s4 and came in the Saturday before the 4th. Banks weren’t open so they said fill an app out for Tuesday when they open. We were going to do what we needed to get the deal done because I loved the car. Very little communication and lack of updates on what was going on without us texting them constantly. I get a text that says sorry the car is sold it sold on driveway. Apparently it is a horrible system because it was days before anyone from baierl or driveway could confirm whether the car was actually sold or pending so they must not communicate with each other. Then driveway said the car was available because I spoke with someone there and the guy Josh from driveway was really helpful and tried to figure it out and was constantly texting me. I don’t think there is anything that can be done to reconcile because the car I wanted is sold and it’s especially hard to find certain cars with the specs you want in this market.

February 19, 2022

Outstanding customer service! ! I could not be more pleased with the treatment I received. The entire process from the test drive to picking the car up was smooth. Communication, e More

by Ashrenae1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lucas, Gabriel Lutz
Feb 21, 2022 -

Baierl Ford responded

Hi Ashrenae, we are always more than happy to provide our customers with outstanding customer service. We are pleased the entire car buying process was amazing and smooth. Until next time, enjoy the road ahead!

December 09, 2021

Outstanding service and support from Chad Beck and Gabriel. Would be sure to contact them in the future. More

by navycdr1996
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad, Gabriel
Jan 04, 2022 -

Baierl Ford responded

Thank you so much for the kind words! Chad, Gabriel and the rest of the team at Baierl Ford were delighted to hear them. We appreciate your recommendation and look forward to assisting you in the future!

October 08, 2021

The staff was friendly and knowledgeable and everything was very clean. Also they stayed an hour past closing to help me. More

by checkintheaction
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hunter Lefever
October 07, 2021

They are nice ppl and treated me really well and I’d recommend ppl to go there More

by Derekkohler21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan fimi , Andrew Henry
September 13, 2021

Timely appointment. Honest and up front. Rob Cazin kept me informed about everything. Very clean building. Love this dealership! More

by gmcnur
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Cazin
June 26, 2021

Very happy you had my tires in stock as it was important to get them asap. Also, happy I could be worked in with a last minute appointment. I love Rob and he always is so kind and thoughtful. More

by Carol R.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Cazin
June 24, 2021

Andrew Briggs was fantastic. Everything we asked for, he was willing and able to take care of. In my 76 years of living, probably the absolute best car sales experience I've had, and I've bought a lot of c More

by ncbergmann
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Briggs
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